dabs.com anyone order from them? WTF is going on !! - GoFuckYourself.com

Paul · 10-27-2003, 06:18 AM

Any of you guys here order parts from them ? Whats your experience of their customer service ? My experience is its fucking pathetic !! Tried using their online orderenquiry here http://www.dabs.com/uk/contactus/ord...derenquiry.htm to contact them but I get no replies, sent 2 emails now in the past few days and no reply

I've tried there email address [email protected] but get this error

------------------------------------------

This is an automatically generated Delivery Status Notification.
Delivery to the following recipients failed.
[email protected]

-------------------------------------------

So could someone do me a favour and send a test email to that address and see if you get the same error

My last resort is to phone their customer support but I like to hold back on doing that because very few people can understand what the fuck us folk from Northern Ireland are talking about due to our accent !

I've used dabs.com quite a lot for ordering parts and I've always been pleased with them but this is the first them I've had a problem with a component and to say that I'm a little angry at the moment due to their pathetic customer service is an understatement

Paul · 10-27-2003, 09:11 AM

Rosie · 10-27-2003, 09:20 AM

Try [email protected] that's the address that's always worked for me

senseidru · 10-27-2003, 09:33 AM

they 0wn !!

as long as you don't need to talk to them, doing an RMA is a nightmare and support is also out of the question. N00bs shouldn't purchase from dabs.

Paul · 10-27-2003, 09:44 AM

Quote:

Try [email protected] that's the address that's always worked for me

I'm getting the same thing when i try [email protected]

----------------------------------------------

This is an automatically generated Delivery Status Notification.

Delivery to the following recipients failed.

[email protected]

Paul · 10-28-2003, 06:38 AM

This is crazy, Customer service phone number: 0870 429 3220

ring ring 'All customer service is handled electronically, please visit dabs.com'

This has gotta be a fuckin joke ! the biggest UK pc components provider has NO customer service, NO way of contacting them when their email doesn't work

Time to email watchdog uk i guess

Sarah_Jayne · 10-28-2003, 07:05 AM

we've ordered from them atleast a dozen times and never had any problem.

roly · 10-28-2003, 07:25 AM

i've not had a problem with dabs in the past, but there not very cheap. next time take a look at ebuyer.com they're about as cheap as you'll find in the uk, and i've never had a problem with them.

Paul · 10-28-2003, 08:33 AM

Quote:

we've ordered from them atleast a dozen times and never had any problem

The problem is purely their customer service, it doesn't exist !! I've used them many times myself and I think their service is fantastic but they need to get their customer service sorted.

Just off the phone with someone from their head office, 48 hours to answer an email

What kinda shit is that considering the only support they have is online via email. Who is handling their support ? Someone who is mentally handicapped !!

I've had enought

I want a program on watchdog UK about this shit

Really though you gotta expect more from the biggest pc compenents store in the UK

10-27-2003, 06:18 AM	#1
Paul Confirmed User Industry Role: Join Date: Nov 2002 Posts: 2,637	dabs.com anyone order from them? WTF is going on !! Any of you guys here order parts from them ? Whats your experience of their customer service ? My experience is its fucking pathetic !! Tried using their online orderenquiry here http://www.dabs.com/uk/contactus/ord...derenquiry.htm to contact them but I get no replies, sent 2 emails now in the past few days and no reply I've tried there email address [email protected] but get this error ------------------------------------------ This is an automatically generated Delivery Status Notification. Delivery to the following recipients failed. [email protected] ------------------------------------------- So could someone do me a favour and send a test email to that address and see if you get the same error My last resort is to phone their customer support but I like to hold back on doing that because very few people can understand what the fuck us folk from Northern Ireland are talking about due to our accent ! I've used dabs.com quite a lot for ordering parts and I've always been pleased with them but this is the first them I've had a problem with a component and to say that I'm a little angry at the moment due to their pathetic customer service is an understatement

10-27-2003, 09:11 AM	#2
Paul Confirmed User Industry Role: Join Date: Nov 2002 Posts: 2,637	Bump

10-27-2003, 09:33 AM	#4
senseidru Confirmed User Join Date: Sep 2002 Location: UKStyle.UKFlow Posts: 1,767	they 0wn !! as long as you don't need to talk to them, doing an RMA is a nightmare and support is also out of the question. N00bs shouldn't purchase from dabs. __________________

10-27-2003, 09:20 AM	#3
Rosie Confirmed User Join Date: Jul 2003 Location: Denmark Posts: 369	Try [email protected] that's the address that's always worked for me

10-28-2003, 06:38 AM	#6
Paul Confirmed User Industry Role: Join Date: Nov 2002 Posts: 2,637	This is crazy, Customer service phone number: 0870 429 3220 ring ring 'All customer service is handled electronically, please visit dabs.com' This has gotta be a fuckin joke ! the biggest UK pc components provider has NO customer service, NO way of contacting them when their email doesn't work Time to email watchdog uk i guess

10-28-2003, 07:05 AM	#7
Sarah_Jayne Now with more Jayne Industry Role: Join Date: Dec 2002 Location: Los Angeles Posts: 40,077	we've ordered from them atleast a dozen times and never had any problem.

10-28-2003, 07:25 AM	#8
roly Confirmed User Join Date: Aug 2002 Posts: 1,844	i've not had a problem with dabs in the past, but there not very cheap. next time take a look at ebuyer.com they're about as cheap as you'll find in the uk, and i've never had a problem with them.