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Discuss what's fucking going on, and which programs are best and worst. One-time "program" announcements from "established" webmasters are allowed.

 
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Old 09-22-2003, 06:08 PM   #1
Daymare
Confirmed User
 
Industry Role:
Join Date: Feb 2002
Posts: 2,674
Candidhosting.... better service lately?!

I have been with them for years and in the last 2 years, they have sucked with tech support.

BUT, since they were recently bought out, and are apparently are in the process of hiring more tech support, the last 3 times I have email ticketed and or called, it's been 2-3 times faster than normal getting results.


A sign on good things to come?

If you have dealt with their support lately, have you noticed the same things?

Please let me know.
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Old 09-22-2003, 06:09 PM   #2
Juicy D. Links
So Fucking Banned
 
Industry Role:
Join Date: Apr 2001
Location: N.Y. -Long Island --
Posts: 122,992
no comment
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Old 09-22-2003, 06:14 PM   #3
FlyingIguana
aspiring banker
 
Join Date: Mar 2002
Location: toronto
Posts: 10,870
i tried to get them to do stuff over a month ago and i haven't heard back yet.
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Old 09-22-2003, 07:16 PM   #4
cosis
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Join Date: Aug 2001
Location: Beach
Posts: 5,281
I was pretty impressed the way they handled a problem I reported last night, it was resolved pretty quickly
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Old 09-22-2003, 08:15 PM   #5
Neriah Davis
Confirmed User
 
Join Date: Apr 2003
Location: Westsiiiiiiiide!
Posts: 578
After working some kinks out this summer, it's been smooth sailing with Candid since they were bought out
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Old 09-22-2003, 10:20 PM   #6
CSM-101
Registered User
 
Join Date: Feb 2003
Location: Mountain Top, Pa.
Posts: 422
Quote:
Originally posted by Daymare
I have been with them for years and in the last 2 years, they have sucked with tech support.

BUT, since they were recently bought out, and are apparently are in the process of hiring more tech support, the last 3 times I have email ticketed and or called, it's been 2-3 times faster than normal getting results.


A sign on good things to come?

If you have dealt with their support lately, have you noticed the same things?

Please let me know.
Its the tip of the iceberg...more to come very soon.

As well as a newslestter to be sent our shortly updating some recent changes, upgrades and a taste of things to come.

ICQ me if anyone wants to talk turkey....or servers
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Old 09-23-2003, 01:50 AM   #7
jeroman
So Fucking Banned
 
Join Date: Oct 2002
Location: Norway or UK or...damn, where am I
Posts: 356
Yes, much better now - actaully it is very good now.

ICQ support rocks in 90% of the cases even weekends and
since I'm in sweden it's usally night when I call.
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