GREAT Host Support.... What is it? - GoFuckYourself.com

kmanrox · 09-10-2003, 09:26 AM

What does GREAT tech support from your host mean? I'd prefer not to make this a SPAM YOUR HOST thread with mentions of your host, but rather a generic what makes a host have AWESOME techsupp.. What's most important to *you*?

FuqALot · 09-10-2003, 09:27 AM

That I launch icq and there's someone for support online and is replying within seconds.

invertiga · 09-10-2003, 09:27 AM

answering my q's in 2min helps...

sync · 09-10-2003, 09:30 AM

If a server is down, that the host noticies it before I do and if they are authorized, take preemptive measures before I contact them.

kmanrox · 09-10-2003, 10:03 AM

i'd like to add that all techs who respond via email MUST have their signature so i know who they are in case they need to be reprimanded to a manager/the owner... one of my pet peeves..

also i'd like to add, mandatory broadcast emails to all clients whenever they are changing a router or whatever, i dont care if its 5 minutes of downtime expected.... i will spaz if its down for 5 mins and i wasnt informed...

Doctor Dre · 09-10-2003, 10:04 AM

Quote:

Originally posted by kmanrox
What does GREAT tech support from your host mean? I'd prefer not to make this a SPAM YOUR HOST thread with mentions of your host, but rather a generic what makes a host have AWESOME techsupp.. What's most important to *you*?

Click my sig. Wiz gave me hosting for past few years so I'm giving him sig . Real fast support the guy is always there for you . and NO cogent bw :P anyways just check it out u can contact him over icq or call him (800 #)

uptheyingyang · 09-10-2003, 10:16 AM

great support comes when the tech support team understands the concept of "urgency".

unlike other relationships with your host, you need tech support when something doesn't work right, (you don't need them when everything is working OK)---and if you have paysites when something doesn't work right it is usually affecting your income (negatively).

the very best tech support will actually have someone on the premises 24/7 that is smart enough to fix something---like a rotating shift of the smart guys.

usually (unfortunately) nights and weekends leaves a skeleton crew, and when something really bad happens it always seems like it's usually 3am on a weekend.

that all said, i've had very good luck with webair.

-=HOAX=- · 09-10-2003, 10:24 AM

I prefer never to talk to my host for a damn thing other than adding domains...9 times out of 10 that means everything runs smooth and all I do is make money. Pre-emptive support...that's my favorite.

rdunn404 · 09-10-2003, 10:29 AM

I need REAL phone support. Don't get me wrong ICQ is ok, and support tickets are fine for non-urgent matters. But I like to be on the phone discussing exactly what a problem is and on with them while we're trying to resolve it. I ain't with all that passing a million messages back and forth. Sometimes a solution needs more than a sent message, it needs a conversation.

ryph · 09-10-2003, 10:35 AM

Quote:

Originally posted by invertiga
answering my q's in 2min helps...

You have this, I'm happy. Of course a 800 number is useful in those urget matters.

JSA Matt · 09-10-2003, 10:42 AM

When you constantly ask your host SSH commands and questions and they answer every single one without hesitation. Thanks Josh! : )

webair · 09-10-2003, 02:23 PM

This is an awesome post, thanks kman for giving us some insight as to what we (webair) might not be offering that we should, and how we can better serve our clients. This is great keep the feedback coming guys...

09-10-2003, 09:26 AM	#1
kmanrox aka K-Man Industry Role: Join Date: Oct 2001 Location: The Gutter Posts: 29,293	GREAT Host Support.... What is it? What does GREAT tech support from your host mean? I'd prefer not to make this a SPAM YOUR HOST thread with mentions of your host, but rather a generic what makes a host have AWESOME techsupp.. What's most important to you?

09-10-2003, 10:16 AM	#7
uptheyingyang Confirmed User Join Date: May 2003 Location: chicago Posts: 376	great support comes when the tech support team understands the concept of "urgency". unlike other relationships with your host, you need tech support when something doesn't work right, (you don't need them when everything is working OK)---and if you have paysites when something doesn't work right it is usually affecting your income (negatively). the very best tech support will actually have someone on the premises 24/7 that is smart enough to fix something---like a rotating shift of the smart guys. usually (unfortunately) nights and weekends leaves a skeleton crew, and when something really bad happens it always seems like it's usually 3am on a weekend. that all said, i've had very good luck with webair. __________________ promote our original content 30 niche site package with ccbill: www.gashflash.com/affiliates/

09-10-2003, 10:24 AM	#8
-=HOAX=- Confirmed User Join Date: Dec 2001 Location: CrackYaMental Posts: 4,365	I prefer never to talk to my host for a damn thing other than adding domains...9 times out of 10 that means everything runs smooth and all I do is make money. Pre-emptive support...that's my favorite. __________________ Insert Value Here.

09-10-2003, 02:23 PM	#12
webair Confirmed User Industry Role: Join Date: Feb 2002 Location: NYC, NY Posts: 8,531	This is an awesome post, thanks kman for giving us some insight as to what we (webair) might not be offering that we should, and how we can better serve our clients. This is great keep the feedback coming guys... __________________ ~ Webair Dedicated Cloud Servers™ ~ WEBAIR VSYS™ Virtual Hosting Platform ~ Superior CDN Network ~ ~ Managed Dedicated hosting Specialists ~ DISCOUNT DOMAIN NAMES! ~ WEBAIR FUSION IO MANAGED CLOUD SERVERS! ~ *ICQ:* 243116321 - *TWITTER* - @WEBAIRINC - E-Mail: [email protected]

09-10-2003, 09:27 AM	#2
FuqALot Confirmed User Join Date: Dec 2001 Location: Malibu Posts: 3,817	That I launch icq and there's someone for support online and is replying within seconds.

09-10-2003, 09:27 AM	#3
invertiga Confirmed User Join Date: Jun 2003 Location: BNEQLDAUS Posts: 477	answering my q's in 2min helps...

09-10-2003, 09:30 AM	#4
sync Confirmed User Join Date: Aug 2001 Location: NY Posts: 204	If a server is down, that the host noticies it before I do and if they are authorized, take preemptive measures before I contact them.

09-10-2003, 10:03 AM	#5
kmanrox aka K-Man Industry Role: Join Date: Oct 2001 Location: The Gutter Posts: 29,293	i'd like to add that all techs who respond via email MUST have their signature so i know who they are in case they need to be reprimanded to a manager/the owner... one of my pet peeves.. also i'd like to add, mandatory broadcast emails to all clients whenever they are changing a router or whatever, i dont care if its 5 minutes of downtime expected.... i will spaz if its down for 5 mins and i wasnt informed...

09-10-2003, 10:29 AM	#9
rdunn404 Confirmed User Industry Role: Join Date: Jan 2002 Posts: 999	I need REAL phone support. Don't get me wrong ICQ is ok, and support tickets are fine for non-urgent matters. But I like to be on the phone discussing exactly what a problem is and on with them while we're trying to resolve it. I ain't with all that passing a million messages back and forth. Sometimes a solution needs more than a sent message, it needs a conversation.

09-10-2003, 10:42 AM	#11
JSA Matt So Fucking Banned Join Date: Aug 2003 Location: San Diego, CA Posts: 5,464	When you constantly ask your host SSH commands and questions and they answer every single one without hesitation. Thanks Josh! : )