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i'd like to add that all techs who respond via email MUST have their signature so i know who they are in case they need to be reprimanded to a manager/the owner... one of my pet peeves..
also i'd like to add, mandatory broadcast emails to all clients whenever they are changing a router or whatever, i dont care if its 5 minutes of downtime expected.... i will spaz if its down for 5 mins and i wasnt informed...
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