If you use netbilling here is a question - GoFuckYourself.com

EscortBiz · 08-03-2003, 05:55 PM

I use netbilling on my site that sells VHS Videos, now yesterday I get this one email and just about as I was going to forward it to have his order sent I noticed it said trans code: declined

Billing Information

Type of Card: VISA
Card Number: xxxxxxxxxxxx2322
Exp Date: 0504
Amount: $45.90
Trans Date: Sat 2003-Aug-02 03:41:43 GMT
Trans Code: DECLINED

Whats that mean? I know I dont get an email for every attempt.

NETbilling · 08-03-2003, 06:04 PM

Quote:

Originally posted by EscortBiz
I use netbilling on my site that sells VHS Videos, now yesterday I get this one email and just about as I was going to forward it to have his order sent I noticed it said trans code: declined

Billing Information

Type of Card: VISA
Card Number: xxxxxxxxxxxx2322
Exp Date: 0504
Amount: $45.90
Trans Date: Sat 2003-Aug-02 03:41:43 GMT
Trans Code: DECLINED

Whats that mean? I know I dont get an email for every attempt.

Hi,

The system defaults to send you an email fro each approval and decline. You can go into the emailo editor adn selct if you do not want to receive decline emails or customize the emails anyway you wish.

"Decline" is the message that comes dorectly from the bank. If it was declined by AVS it would say "Bad address" or if it was from fraud scrubbing, it would have a letter beside the dedlone message letting you know what such as L/Decline.

You can call tomorrow for one-on-one instruction if you wish.

(661)252-2456 x1005

Thank you, Mitch Farber

EscortBiz · 08-03-2003, 06:20 PM

Quote:

Originally posted by netbilling

Hi,

The system defaults to send you an email fro each approval and decline. You can go into the emailo editor adn selct if you do not want to receive decline emails or customize the emails anyway you wish.

"Decline" is the message that comes dorectly from the bank. If it was declined by AVS it would say "Bad address" or if it was from fraud scrubbing, it would have a letter beside the dedlone message letting you know what such as L/Decline.

You can call tomorrow for one-on-one instruction if you wish.

(661)252-2456 x1005

Thank you, Mitch Farber

thanks

sextoyking · 08-03-2003, 06:40 PM

Hi Escort,

if you don't get that "almighty" 6 digit approval code, the order is 99.9% no good

With product sales, if it's a straight decline, or a decline because you decline for no match on avs (zip + add), have your CS people call / email the customer. alot of times they put in a bad zip / add, or the wrong exp. date, cvv2 info, etc.

Our admin people get declines every days and usually by the end of that day or the next day they have contacted everyone and got correct info on over 50% of the declines. It's worth it if the order looks valid..

peace

Todd

EscortBiz · 08-03-2003, 06:50 PM

Quote:

Originally posted by sextoyking
Hi Escort,

if you don't get that "almighty" 6 digit approval code, the order is 99.9% no good

With product sales, if it's a straight decline, or a decline because you decline for no match on avs (zip + add), have your CS people call / email the customer. alot of times they put in a bad zip / add, or the wrong exp. date, cvv2 info, etc.

Our admin people get declines every days and usually by the end of that day or the next day they have contacted everyone and got correct info on over 50% of the declines. It's worth it if the order looks valid..

peace

Todd

good idea thanks!!!

NETbilling · 08-03-2003, 07:39 PM

Quote:

Originally posted by sextoyking
Hi Escort,

if you don't get that "almighty" 6 digit approval code, the order is 99.9% no good

With product sales, if it's a straight decline, or a decline because you decline for no match on avs (zip + add), have your CS people call / email the customer. alot of times they put in a bad zip / add, or the wrong exp. date, cvv2 info, etc.

Our admin people get declines every days and usually by the end of that day or the next day they have contacted everyone and got correct info on over 50% of the declines. It's worth it if the order looks valid..

peace

Todd

Hi Todd,

That is a great idea and our system covers most of that by letting the customer know if their expiration date was invalid or if they entered wrong address or cvv2 info and let's them correct it on the purchase page.

Mitch

08-03-2003, 05:55 PM	#1
EscortBiz Fuck Checks, CASH only! Join Date: May 2002 Location: New York City Posts: 19,422	If you use netbilling here is a question I use netbilling on my site that sells VHS Videos, now yesterday I get this one email and just about as I was going to forward it to have his order sent I noticed it said trans code: declined Billing Information Type of Card: VISA Card Number: xxxxxxxxxxxx2322 Exp Date: 0504 Amount: $45.90 Trans Date: Sat 2003-Aug-02 03:41:43 GMT Trans Code: DECLINED Whats that mean? I know I dont get an email for every attempt. __________________ Spanking, Medical Fetish, Sleeping, Strap-on Anal Lesbians, Girls Fucking Guys, Handjob site REAL HOT, Shemales, Anal and Ass Licking sites 100% Real EXCLUSIVE with amazing retention, ccbill payouts, lots of content FREE FTP HOSTING Promote the largest and oldest member paid escort site, Converts 10 times better then any dating site, CCBill payouts ICQ# 158802076

08-03-2003, 06:40 PM	#4
sextoyking Confirmed User Industry Role: Join Date: Dec 2001 Location: Portland, OR. Posts: 6,034	Hi Escort, if you don't get that "almighty" 6 digit approval code, the order is 99.9% no good With product sales, if it's a straight decline, or a decline because you decline for no match on avs (zip + add), have your CS people call / email the customer. alot of times they put in a bad zip / add, or the wrong exp. date, cvv2 info, etc. Our admin people get declines every days and usually by the end of that day or the next day they have contacted everyone and got correct info on over 50% of the declines. It's worth it if the order looks valid.. peace Todd __________________ ICQ: 52344098 -------------------------------------- 50% Commissions on all Product Sales. http://www.wishing.com/money