| Centurion |
08-06-2003 12:57 PM |
Quote:
Originally posted by PSW Billing Solutions
Centurion (Regarding your individual situation)
I compiled all the information on your account and, must admit, I was surprised to find an email dialog, a 11.3% chargeback rate over the last 90-days (which unfortunately is a good chunk of time). Checking the dates of emails, you were given 72 hours notice and a concise explanation of the situation.
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Yes, in the last 90 days, there were 15 signups, and 3 chargebacks and that chargeback ratio is correct (for the last 90 days). I noticed you didn't say anything about the entire 7 plus months I had with PSW that resulted in a total of *FOUR* cbs!
"Email dialog"? You got to be kidding me! There was no dialog, I was told "your account is terminated and there is nothing further to be discussed!" You call THAT dialog??
"given a consise explanation of the situation.":1orglaugh :1orglaugh Oh man..what psw determines as "concise" is laughable here. But fine..you win "all the points" simply because "you hold the money!"
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But I think what everyone who still uses PSW should do is read this statement psw made very carefully:
"While the final email wording may have been harsh, the decision would be made for any client with a 90-day record, regardless of volume. Hope this helps."
How are you doing in your last **90** days. Screw your ENTIRE history wtih PSW..they are now basing your "standing" on the LAST 90 days of business! If business was bad, and you made only 20 sales in the last 90 days..and TWO of them resulted in chargebacks.. that a 10% cb rate! |
