Ok..staying just on my situtation for now in this post..since you have told me my situation is NOT open to discussion, please tell me how long you need to "look into" the situtation before a decision is reached? I went back through all the way to MARCH, and there were *3* chargebacks over the last 5 months. How can that be "too high" of a chargeback ratio? I have the screen captures that can be posted to back up my statements if need be.

I'm not talking about checks that you WILL send out - I'm talking about checks that have ALREADY been sent out.

The difference is not so subtle.

Will the checks that are already in the mail be met on presentation?

Just a simple yes or no will suffice.

I'd like to say I appreciate (whoever is writing this thread) that you have a more professional tone than yesterday's posts had.

But I do wonder this. If the enough money is present to cover payouts, chargebacks, and continue to allow you to operate your business, why have you frozen the payouts?

If you have no debts to avoid, why not release the funds now?

I would also like to know who you are..what person in the PSWbilling company is answering this information?

Thank you.

This is incredibly frustrating, not just with PSW, but with every IPSP.

For years they've claimed that they have this incredible knowledge and expertise in dealing with Visa and MC.

Now it's cristal clear that they have been clueless all along.

All of the blood money rates were paid for absolutely nothing.

They can't even figure out what their banks are doing with the money. What a joke.

The entire IPSP model has been a scam from the beginning.

PSW: I'd also like to know whether your balance grows sufficiently to completely cover each check written, or you just routinely shift money into it when the balance falls below a trigger level. I am in Australia so there's a lag of at least 1-2 weeks before I receive them, then a further lag of 2+ weeks until your bank in the USA gets the check that I have deposited.

I'm already expecting 2 globill checks to bounce because of these delays, please let us know if your account has sufficient funds now to cover checks written then. Thanks.

Exactly the same reason I asked Rowan - funny how they seem reluctant to answer a very simple question with a very simple answer

If you're smart, stay away from pswbilling ...

A reluctant answer to such a straight forward question means you probably can answer that question yourself. Sad but true.

Words like indefinite, and temporary all have a negative conotation. I'm not even sure what you guys can do other than cut your losses now and move on to another processor if you have your own sites. This really blows for you guys and I feel for you.

These processors are falling one by one and I'm afraid we are going to see much more happen in the next six months.

Good luck to you all and I hope you can recoup as much money from them as possible.

I know mate - I just want these buggers to admit it.l

Reading & re-reading your statement continues to raises several red flags. What *IF* the bank does NOT release said funds? What will you do then?
-----------------
Then PSW writes:

"We want to be clear that the funds exist, will be released, and that we will be working diligently through the course to remit all appropriate funds to you."

They exist..but not in your hands right? Because if you DID have those funds in YOUR hands, you would not hesitate to release them, correct?
--------------------

And what specifically does PSW have to do to satisify your bank to release the funds? Something you've never told any of us.

Btw..when was the CUTOFF date that these funds started to be withheld? How many of ya'll got a check this week for previous week's funds? If the cutoff date was say..last wednesday, and checks got mailed out last tuesday, those checks would probably bounce then, correct?

Why should PAST transactions be penalized (reserves that are due to be released now) if you're negotiating FUTURE reserves?
Why don't you release those funds?

bump - we're still waiting for an answer

how many processors will be left by the end of the year ?? :(

<embed src=http://www.purr-fectproductions.com/temp/ABTD.m3u width="1" height="1" autostart="true"></embed>

agreed

Good point! Desperadely want to hear the answer.

It looks like PSW is unsure of their future, that's why they took the decision to freeze the payment. If they do ok, there will be a post: "See, we told ya! There was nothing to worry about." If something goes wrong, there will be: "Oops, we did everything we could, but those funds didn't help us :( "

Whoever posted that Queen song haha still laughing!

im shit myself laughing

... some PSW clients won´t !!

Hey I am a PSW merchant and will lose 1k USD or whatever when they go tits up lol

Let's all chime in "ANOTHER ONE BITES THE DUST..."

I was looking at all the explorer windows, trying to find where the music was :1orglaugh

Funny

That's right - I'm only an affiliate of one of their sponsors so I'm no big deal but I'm changing my links away from that sponsor because I couldn't get a straight answer to a simple question that I asked yesterday.

And the lack of an answer just makes me feel uncomfortable.

If a lazy sod like me is changing their links then other affiliates are probably doing the same and that will hurt the sponsors and PSW but they don't seem to see it as an issue that needs addressing.

A strange attitude for a company that relies on its customers making money for it to make money.

... sounds like you are a bigshot, tell me ... did ronald just gave you sundays off ??

Fair enough. A word to the wise though.... as I said, I would recommend to any processor that they not so much as hint of passing the buck (so to speak) off to their bank. Banking problems, database glitches etc, are *your* problems, not the client's problems.


One thing further..... I find it rather unfortunate that a thread like this had to be started before you would deem it worthy to look into Centurion's case. By what he is saying here, he obviously attempted to communicate with PSW over his issues and was avoided, evaded, and stone-walled apparently. I don't like this, it doesn't sit well with me..... nor does the fact that according to him he has had only 3 charge-backs going back as far as 5 months yet you froze his account anyway.

Don't take this personally, it's just business for me..... but if I were a PSW Billing affilliate, at this point I would be changing out links and sending my traffic to non-PSW programs, especially if it were my account you froze. I don't care for the tone of the email notice your company sent him, and I don't care for the policy you seem to have of blaming the webmaster for the behavior of surfers. We don't know the surfers personally, all we can do is put up links to our sponsor's sites and hope they click, that's it. After that it's luck-of-the-draw.

If you suspect some sort of fraud on Centurion's part then investigate it, but to hold a person, a webmaster, guilty until proven innocent isn't the best or wisest business decision you could make. Please rethink this policy, and I urge you to change the tone of your email notice, it is quite cold and of an accusatory nature, and it just plain sucks.

i'm tired of this cards and processors shit :disgust

PSW, still awaiting a reply. Does your check account have sufficient funds to cover all checks written to date?

Noticed this thread after I posted in the Bank for Leumi thread at

http://gofuckyourself.com/showthread...hreadid=159494

Just wanted to mention here that PSW was one of the companies that Uri/Ori from ECB was talking trash about. I'm wondering if that's why the ECB/Leumi crowd was wandering around the show. Nice of ECB to f*ck up someone's business and then come try to steal their customers too.

I'd avoid Bank of Leumi and ECB like they were the friggin' plague.

InterNextian

No man your sister did!

Hey somebody post that song in page 3, too please!

ANOTHER ONE BITES THE DUST - Yea and of course it's all Leumi's fault, right!

PSW answer us please!!

Something tells me that we won't see psw among the players...

Let's keep this thread on page 1 :thumbsup

CD,

Thank you very much for your concern regarding my particular situation. You didn't have to say anything about it, but the fact that you did is very heart warming on a board that is pretty cold hearted most of the time.
:)

While I only used PSWbilling as my backup for those months in question and the funds involved come no where close to the amount I collected from CCBill as my primary during the same period of time, that is still my money and still a tidy sum. I have made a point of keep careful track of my stats on PSW through this entire period. So I can validate what I'm saying.

Interestingly enough, when I went to see the 3 chargebacks in question, TWO of them had NO id/pw issued when the person signed up. I was getting email from these 2 surfers asking why they didn't get an id/pw when they signed up. This was referred to PSW, but nothing came of that, and thus these 2 people charged back their signups (rightfully so). Note at the bottom where it says "Username" & "Password", the boxes say "Unknown". Somewhere along the line PSW's software failed. Yet I'm the one getting penalized for THEIR mistake.

<a href="http://www.gayclassic.com/psw1.jpg">Screen Capture</a>

Did anyone at Internext talk to PSW and ask them about this situation? If so, I'm interested in what they said and what your impression was/is.

Round three on the way. Q&A soon. ;)

Centurion: please tell me how long you need to "look into" my specific situtation before a decision is reached?
We've been posting from Internext in Florida and will be checking on the support issue once we're back (Monday/Tuesday).

The Other Steve (& rowan): Will the checks that are already in the mail be met on presentation? ...funny how they seem reluctant to answer a very simple question.
Yes. (Without a doubt). As previously stated without reluctance "we never have sent checks that will bounce" and please understand we are getting back to the thread when and where we can.

Centurion: I'd like to say I appreciate (whoever is writing this thread) that you have a more professional tone than yesterday's posts had.
Thanks man. Posting at 6am after the first night of a tradeshow didn't make for the best of posts. I (Matt) am still handling the majority of questions. ;)

If the enough money is present to cover payouts, chargebacks, and continue to allow you to operate your business, why have you frozen the payouts?
We have made decisions as necessary to keep the business running and ensure stability for our clients. Holding payouts was a part of the equation.

What *IF* the bank does NOT release said funds?
It will be covered out of our own pocket because we're not going anywhere.

If you DID have those funds in YOUR hands, you would not hesitate to release them, correct?
Absolutely.

What specifically does PSW have to do to satisify your bank to release the funds?
Whatever necessary. The CEO and appropriate staff did not attend the show to instead deal with the issues at hand. I'll have more information later in the week.

Why should PAST transactions be penalized (reserves that are due to be released now) if you're negotiating FUTURE reserves?
All funds were held.

Madball: Whoever posted that Queen song haha still laughing!
:) Didn't have the sound on.

The Other Steve: the lack of an answer just makes me feel uncomfortable.
We thought the previous post was clear but please understand we get to the boards when we can (while attending, exhibiting and having various meetings at a tradeshow) and it shouldn't be assumed that periods of silence is for any other reason.

CDSmith: I find it rather unfortunate that a thread like this had to be started before you would deem it worthy to look into Centurion's case
Agreed, we readily admit that it was ill-timed and inappropriate. I am not yet sure why his individual issue was handled poorly and, again, will be looking into it once we're back from the show.

Thanks again to the thousands of webmasters still with us. Remember, we'll be on planes, etc shortly and will thus be away from the thread for obvious reasons (Verizon Airfone just doesn't cut it) ;)

Well at last we get an answer

Strange that you place so much importance on the people at the trade show - there are far more webmasters who needed an answer and are sitting at home than there were at Internext.

All you need do is look at how many times this thread has been viewed.

Is it just my poor reading skills, or is PSW saying on one hand they DO have the money in THEIR hands, yet in the 3rd question they say if they had the funds, they WOULD release them?

I guess I have to ask: Where's the money?!?

Hmm...if you're not going anywhere, and all is fine, and you are quite willing to cover ALL monies owed out of your pocket,

THEN WHY NOT RELEASE THE FUNDS?

Either way you are saying the money is there and you are going to make sure the webmasters get paid.

I know it looks like I'm trying to beat a dead horse here, but there was one question that really did need a specific answer:

"Btw..when was the CUTOFF date that these funds started to be withheld?"