HardProfits

iBill like all the IPSP's has to comply with the MasterCard changes

iBill, unlike the other IPSP's is a public company. And as a public company cannot respond and have general chit chat with us on these boards

iBill handled the communications of the new MasterCard issues with style and substance

Answering questions on the fly like that shows that the management of iBill is willing to say it like it is.

And finally, iBill, like the other IPSP's has an extraordinarily short window to comply with these changes, so all iBill clients should understand this and work harder to work with them to get a mutually happy result for all parties

My only concern at this point is that iBill is over 1% on Visa (which I knew but is now public knowledge)

To iBill, please work hard to address this issue, as I could have a 0.33% chargeback rate, whilst you as my IPSP have a 1.5% rate overall, and as such my SMID is still in danger

And to the other IPSP that has recently publically denergrated iBill -

Here here iBill - Here Here

Resolute

I agree EVILDan.

Ibill has picked up their act and is beginning to communicate with their "Valued" webmasters much better.

John Perry their CEO said that these webcasts would be more frequent.

Overall well done IBILL !!

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imageman

Too little too late

HardProfits

Untrue

Old Management - New Management

I know a few months is a long time in this game, but Perry et al havent been there for very long, and they have walked into a shit storm

IMO - they are doing very well indeed knowing that:

1) they had some crappy databases dumped into their system before the puchase

2) The software & systems needed major upgrades

3) Visa and MasterCard keep changing the rules

IMO

BradShaw

You in love with Ibill or what? You buy alot of stock, pump and dump?

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HardProfits

Yes Brad

I am in love with iBill, and CCBill and my other processing partners as well

These poor basterds cop it from the banks, Visa and MasterCard and most certainly from the vast quantity of naysayers on these boards

For the record, me personally or any entity I am associated do not hold any stocks in any company associated with Payment processing

I also have issues with IPSP's generally in regard to these new rules and how they apply, and am preparing my systems accordingly

But for the most part, I believe or industry needs all the strength it can get, so our unilateral support of the IPSP's is a must at this point - again IMO

aiken

No doubt about it -- Ibill is in a tough place.

And I agree that they handled the conference professionally and seemed to be making more of an effort to actually communicate with their customers. However, I have to agree with the "too little too late" comment.

I'm irritated that when confronted with the new MC policies, they did all of this work in secret without (as far as I can tell) getting any feedback from their customers. It sounds like Ibill worked with Mastercard to come up with this solution with no input whatsoever from their customers. Sure, they have confidentiality agreements, but that's what NDA's are for.

If I hadn't already decided to leave Ibill after going a week without accurate stats and having tons of customers duplicate billed, this would have been the final straw. Other IPSP's have come up with solutions that are much more webmaster friendly, either through sheer dumb luck, a better understanding of webmasters' needs, or by (gasp) perhaps having a dialog with a few webmasters.

Ibill *has* improved in the past year or so. In my opinion, they've gone from absolutely terrible to only pretty bad. I'm sure it took a lot of work to do so (not being facetious there -- I mean it), but the bottom line is that it's still pretty bad. Maybe in another year or two, if they work really hard, they'll be average. But I'm not waiting any longer.

I'm sure that we're a relatively small percentage of their overall sales, but FWIW, we average about .3% CB's, so I think it's poetic justice that their overall CB rate will go up, even if just a bit, when we leave.

Cheers
-b

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