GoFuckYourself.com - Adult Webmaster Forum - Ibill Really Fucks Up!!!!!!

I sent this email to my stupid sales rep. I even gave her the link to this thread. Ya know what she wrote back, DONT' BELIEVE EVERYTHING YOU READ ON THE INTERNET. Ha, i don't have to beleive it, i live it. People are always bashing you because ibill deserves it:

HER STUPID ANSWER:

""""""""""Thanks for your email. My apologies for not getting back to you as I never received a message from you on Friday.
As for the threads on GFY & Chickenboard, thanks for forwarding them over however I wouldn't believe everything
you read. There's always going to be someone bashing iBill on the boards. I wouldn't worry about it. Like always if/when you have problems you know you can always contact myself , Kristi or Carrie directly.
"""""""""""""""
MY EMAIL TO HER:

""""""""""FROM: [email protected]
TO: [email protected]
DATE: Mon, 21 Jul 2003 17:56:36 -0400

RE: Ibill is really not doing well

Hi xxx,

I left you a message on Friday about all sorts of things wrong with my
account.

We all have big problems with Ibill. See for yourself:

http://board.gofuckyourself.com/show...5e071071770a12
22d35bd59
<http://board.gofuckyourself.com/show...f5e071071770a1
222d35bd59&threadid=154531> &threadid=154531

I can send you to threads all over the internet complaining about ibill.
Other webmasters won't even do business with ibill clients:

http://chickenboard.com/read.php?f=6
<http://chickenboard.com/read.php?f=6&i=3727&t=3727> &i=3727&t=3727

Now back to business. The cmi says this guy was rebilled on 7/14/03.
What is the transaction id for the rebill, it is not listed anywhere and
I want to make sure I get credit:

XXXXX
[email protected] <mailto:[email protected]>
XXXXX
Hardcoded 07/14/2003 08/11/2003 0 21

As far as the rebills I had one double billed that I could see. Seems
to be fixed. I can't comment on what I can't see, so there may be more
double bills. According to feedback from my members, the likelihood is
high. We will see what the customers say about their credit card
statement. From 7/11/03 to 7/19/03, which is the last time I checked,
members could not access members area using their Sub id. System was
telling them, the id was not active, go back and sigup again, the id had
expired. The usernames and passwords that are being entered by the
members upon signup are not showing in the cmi, nor am I receiving
emails notifying me of signups. I need access to that info. This
affected 8 members, that I am aware of, so the possibility of 8 refunds
and 8 chargebacks exist, if not more. I will not bear the financial
brunt of ibill system error. I am not receiving emails when I get a
signup, therefor, I wouldn't know if I am being credited properly for my
sales since there is possibly no record on ibill's end either. Let's
not even discuss the accouting reports, as they are obviously, utterly
worthless.

I know I am not the only one affected by this, but I still need
resolution. The situation is out of control and going down hill
swiftly. I am paying ibill a pretty steep fee. Too much to have to go
over all of your work and be a watch dog. I am paying you for that but
it isn't working out. I spend hours tracking your administrative
blunders and fielding customer service for members of my site, only to
be charged and charged so much there is nothing left for me. Do you
know that on 7/1/03 my check was $32.00 or some nonsense? Why? Because
of all your charges. Do not tell me it's visa. It's not visa. It is
ibill making the mistakes and bearing me financial hardship. I should
not have to put so much time into policing ibill. I expect proper
documentation and backup be available to me for all transactions, past,
present and future.

Let me know when we can expect cmi functionality and credible reporting.
The situation has been ongoing for more than a week. I have made
numerous calls to Client Services, spent a lot of time on the phone and
writing emails. Multiple tickets have been opened. It all seems a
worthless endeavor, as no resolution has been met. How can I do
business and properly communicate with paying members if I have no info
available to me? I look like a total moran. They have more info than I
do. I have absolutely no indication of these transactions available to
me. If I do get charged back because of this big mess I trust Ibill
will eat the charge. It is my hope that a committment in writing
acknowledging the same will be forthcoming.

So as soon as you can, please, get me the transaction id for XXX rebill on 7/14/03.

Thanks"""""""

What is the moral of the story...well, you may have sales that aren't even being counted. If they couldn't find my guys transaction # and just deleted him from the system it can happen to anyone. I know ibill sucks so i watch my shit like a pitbull. They can easily not post sales aand transactions to the cmi. It can easily go undetected. I caught this mistake and they still couldn't find the transaction. I bet I've gotten signups for my site that I was never paid for. I am sure of it, given ibill's performance, i have no doubt in my mind i have had signups that i never got paid for, and never even knew existed. i do not get emails every time i get a signup. sometime i do and sometimes i don't. when i don't i findout by accident the next time i go to the cmi that someone signed up. so why would i tbe so hard to imagine some sales and charges never make it to the cmi at all.

oh, did i fucking mention, i motherfucking hate ibill and am convinced they are run by a bunch of incompetant loosers.:BangBang:
:feels-hot
:ak47:
:321GFY

by the way, can anyone help me figure out the coding and data base shit so i can finally sign up with another processor? please!