I still haven't had any stats posts posted since 7/16.

I do have an excessive amount of rebills on July 14 but my usual amount of rebills for 7/10-7/13 came up zero!

let me rephrase, the problems started happening on the 10th, now...

i still dont see all my stats updated.

I had a couple of days in a row with zero rebills, which is VERY ODD!

are your stats updated, what the fuck is going on, IBILL is really pissing me off.

Same here

July 12, 13, and 15 i have zero rebills - VERY ODD.

Now, all the problems started happening on the fucking 10th, usually when their is a problem, it is fixed ina day or so, and everyting gets updated..

I noticed teh CMI started updating, then fucking stopped, are stats completely fucked??

I don't think the CMI ever got fully updated from the problems on the 10th. Then there was another problem - the worst part about it is IBILL takes weekends off, and doesn't tell webmasters jack shit except to "wait for it to update."
THIS IS REALLY FUCKING PISSING ME OFF.

I just got off the phone from a long conversation with iBill. The excessive rebills from July 14th is okay. It actually represents all the rebills of July 11, 12, 13, & 14. This same issue occured July 15 & 16 with a combination of rebills.

The replicator is behind again after that date with no stats.

I wish to God that my RevShare site would move to Epoch or CCBill. I sent the guy an email pleading for a switch.

I posted this in another Ibill thread that got buried maybe someone here will have an answer.

Do all these Ibill problems related to the CMI affect Affiliates for Big Sponsors like Traffic Cash? My sales with Traffic Cash plunged 80% this week and I wasn't sure if it was heavy scrub or sales not getting reported. Are the two related?

thanks

Hi 01SCdZ06. From what I've heard, everybody using ibill has seen their sales drop in the past 7 to 12 days. Any other big ibill guys seeing this?

Yeah I was converting 1:25 or better and now I am converting above 1:100 in the first time ever. Ibill had to be doing something fucking bad.

Btw just did some more digging. Here's what seems to be the case for us.

- Appears all rebills were double billed, these double billings do not show up in ibill. They are not in the cmi. They've been refunded by ibill and if it weren't for customer emails you'd never know you had a problem.

- We have about 10% of rebills that show up as duplicates in the cmi. These are people that were billed 4 TIMES!!! Each transaction in cmi was double charged so anybody in the cmi twice was quadruple charged.

Best bet is for all ibill clients to call their reps or call the ibill support desk and see if you are affected by this problem. My understanding is that we all are.

We should post John Perry's number here and call him ALL day long and ruin his weekend the way his clowns ruined ours.

:ak47: Ibill

IBILL :321GFY :feels-hot :mad:
Moves like that can fuck this whole industry up for all of us!

BAD FUCKING TIMING IBILL!

Thanks shap.. Still no "official" word from any of the big players about affiliate sales reports being way behind. I imagine at this point its wishfull thinking that I will see a portion of what appears to be unreported sales start posting. Now with this rebill issue its sure to take longer for them to sort this all out.

Time to start redirecting traffic..


Edit: oh yea and 50

The thing that amazes me about this thread is that you guys are able to get your stats from the CMI.

Where are you looking in the CMI to get your daily sales?

How do they still get business?

If we were with them we would have cut them out a year ago and the way this market moves around they would be out.

Let's face it when do we hear good things about IBill?

You process with them or go through a sponsor who uses them, who is really to blame?

Putting money on a 3 legged horse is not a good bet.

... I´ve been laughing at ibill clients since dec2001 ... and I keep on laughing at them for another 9 month !

Detailed revenue...

What happens when they refund Mastercard double charges? Aren't refunds considered the same as chargebacks?

Ahhh the detailed revenue report is finally back online...

Man o man. I can't believe this.
Just days ago Ibill put out an announcement that they were going to be the savior of the industry because they've worked out some kind of deal with Mastercard.

And that was *after* these multiple rebills, judging by the dates mentioned here (10th, 14th).
What fucking balls.

I honestly can't believe that people are still processing with Ibill after everything's that's been done in the past - it literally floors me that there are this many people upset and shocked when another pile of Ibill shit hits the fan.

I really feel for you folks, honest I do. This is harsh and it's going to slice through your members like a hot knife through butter.
But you can't honestly tell me you haven't seen the writing on the wall.

The double billing made me aware of a membership i thought i had cancelled looooong time ago.
Thanks Ibill:Graucho

This problem does not appear to have affected people using iBill's nextgen system. We don't see anything fishy in the transaction logs for the July 14th, nor have we recieved any complaints.

To answer another question we've seen a weakening in sales since June 24th.

We get significantly more sales and rebills with Ibill than any other processor we've tried, which is why we always end up coming back to them. I just wish they would get their shit together!

Come on Ibill, get your poop in a group! :arcadefre


Why can't we all be moved to the nextgen system?

My chargebacks are higher than b4 after CMI back online.
I got 5 chargebakcs on 7/18, but no sales and rebills.
FUCK IBILL

Ibill rocks, stop bitching.

IBill for president :1orglaugh

Gday Shap

Again - I just looked over all my stats for the 14th, and havent seen a double entry anywhere. So it doesnt look like a system wide fault.

This has actually happended to me once before with another processor.

It was a mea pain in the butt, but I sent all the affected customers an email explaining what had happened, and what I was going to do about it.

I also gave them some freebies to keep them happy, and even offered to call them personally if they needed more information

I hope my thoughts are of help

Hi Evil Dan! The double billings don't show up in your stats. I'm guessing if you haven't had any emails you are probably safe. You might want to call ibill tomorrow to make sure your members weren't double billed.

As for us? The emails keep rolling in. We've got 10 guys so far that were quadruple billed, and they aren't happy.

Anybody ever thought what the effect on rebills will be if ISPS were required to email users everytime their account is scheduled to be rebilled? What is the likelihood of this happening?

What really sucks about that is that alot of people won't bother contacting you, they'll go straight to their bank.
And then not 1 but 4 chargebacks.

At least the ones emailing you, you can credit them back and give them a free month and they should be ok. Of course, you credit them 4 times and Mastercard counts all 4 of those against your chargeback ratio so you're still fucked.

You got it Lenny. For the guys that were quadruple billed, i went in gave them all 100% refunds, cancelled their membership and gave them 3 free months on the house. I'm not going to take a chance with a chargeback and want to make sure these guys are happy.

I understand mistakes happen. We all do. The thing that is really bothersome is when we are not contacted about a mistake. Had ibill email/called us and said look, we screwed up bad and double billed everyone, we want you to know so you can be prepared with your members. That would be cool. At least we'd be prepared. Instead they keep mum about it and we find out thru our clients. They are too concerned with their public image and not about their clients. As a result nobody new uses them and existing clients are getting fed up of their BS.

It's Monday Morning. From the thread it looks like nobody else got double billed. Is this accurate? We sent out an email to every member billing on the 14th. Every one that replied had been double billed, cmi showed them only billed once.

Ohhhhhhhhhh Very nice.

Only had 2 active members and got 3 rebills and now have 5 active members. Gotta love Ibill. :) Glad I don't process with them :)

I stopped promoting my sponsor ages ago, but wonder if they will got bust soon because of Ibill.

Their stats are acting strange aswell, today i got two new signups from 4 days ago...

It's not news that alot of people have left iBill due to not getting paid, bad customer service, CMI downtime and inaccurate reporting.

To all the guys who still use and tolerate iBill, what event would make you leave them ?

This One Did.

Actually we made the decision to leave ibill in early July when the new 1% visa statements were announced. We had been on the fence for a while. Ibill's lack of attention and acknowledgement of major issues in this biz are killing them. They claim the fact they are part of a public company benefits them, that's totally false. It may only benefit them from a financial stand point. From a customer stand point it hasn't helped. They refuse to make any public statements about anything going on in the business and any statement they do make is always 100% WORTHLESS! Ie the conference call last week, 100% load of bull.

We had many, many users double, triple, and quadruple billled on the 14th.

I have verbal assurance from Ibill that any chargebacks from those multiple billings will not cost us anything, and will not count towards the 1% cap. I'm working on getting that in writing. I'd encourage everyone else to also make sure Ibill is doing the same for them.

Cheers
-b

Shap who you going to go with now? (for processing)

Now that you're dumping Ibill I might start sending you some traffic :Graucho

As an affiliate you can't really make decisions on backup processors - quite a few sites use iBill for backups. But I can, and do, make decisions on sponsors who primarily use iBill for signups and payouts.
No way, no how.

And I made that decision over a year ago when iBill emailed all affiliates and demanded that we come re-register our private information at their site and include the name, address, and phone number of the bank where we cashed our iBill checks.
Excuse me?
Cathy from iBill never did give me a straight answer on why they needed that information. I changed out a lot of banners that day...

:eek7 :uhoh

I bill flat out stole sales from me. They couldn't give me transaction numbers for rebills, even though the date on the cmi said the rebill happened. Since ibill couldn't figure out what the fuck they did wrong they just decied the rebill never happened and cancelled the guy out of the system. now the guy is writing me that he can't get in.

what does ibill say, dah, they can't do anything unless they hear from the customer. i'm like right, the customer is interested in jerking the fuck off, they aren't going to call you and there credit card and send you a statement and also send a request to reactivate his username password, he's going to call the damn credit card and charge me the fuck back.

my sales rep is a total fucking stupid broad, she reads my emails and sends back an answer that has nothing to do with the question. the c/s reps are clueless. they need transaction numbers from me in order to help me. assholes, you never posted the trans # to the system, that's why i'm calling you.

ibill is so fucking worthless. i stayed with them because i paid them my 750 and i have a whole bunch of active members that i would never ask them to switch billing companies, i'd be sure to loose them. i am not good at this database stuff and can never get my shit setup right. i tried globill because they don't have the fee and i got to the final step of setup and kept getting an error. i couldn't figure out what i was doing wrong so i never went back to it. i have mysql on my server but never used it, i can't figure out asp either. my server is windows so i can't use htaccess.

i have been unhappy with ibill for a year, ever since last august. i have to change billing companies. i have never paid someone so much and got so little. i am so mad i could spit nails. i have been fighting with them on this for almost two weeks. today they axe the guy that i know got rebilled and the guy is up my ass, i look like a cheating bitch, and ibill refuses to reactivate the guys name so he can get in.

oh we can't do that. what, contact operations, we can't do that either. help you, eventhough you are paying us over 15%, no we can't do that either.

seriously, i think they are all so stupid. These people are getting paid like they are the ones on the internet naked and fornicating. Although I never felt exploited before now. I never felt exploited before ibill started figuritivly sodomizing me, which is nothing new. That's the kind of relationship we've had from the start.

I CAN'T WAIT TO BE RID OF IBILL, THEY ARE MY BIGGEST LIABILITY.

IBILL FUCKING SUCKS:ak47: :feels-hot :BangBang: :321GFY