Email Ticket System - GoFuckYourself.com

Claude · 05-02-2003, 03:47 AM

I need something that will take incoming email to a specified email address and save them to the server, much like a ticketsystem.

I don´t need an entire ticketsystem, just to get the emails saved to the server as a txt-file. I can manage the rest from there and program the stuff in need from there., but getting the bloody things saved to the server without any manual works is my big problem. (PHP or Perl, thank you)

Please point me in the right direcction, thanks

And yes, I have been doing this:
http://www.website-velocity.com/ask.htm
before posting here

kad · 05-02-2003, 04:16 AM

Bugzilla will do this for you. Its ment for software delopment, but could be easily used to run a helpdesk.

http://bugzilla.mozilla.org/

There is a email interface to adding bugs.

As Bubs from homestarrunner.com would say..."check it out check it out check it out check it out check it out check it out check it out check it out .."

I need sleep

kad · 05-02-2003, 04:18 AM

I think I totally misundetstood this post.

Sorry, Im ghey.

kmanrox · 05-02-2003, 04:27 AM

to handle gallery submission confirmation ?

Claude · 05-02-2003, 05:36 AM

No, I want people to forward the spam the recieve. I´m building a spam-archive.

Yeah, I know - Crazy idea, but it´s the truth

Thanks for the input above, I´ll check it out....but I would appriciate more input from the rest of you...

Claude · 05-02-2003, 08:12 AM

The link above didn´t really help me, anybody got some input ???

CGI · 05-02-2003, 12:36 PM

A few from a quick search on Freshmeat.net ..

archivemail:
http://freshmeat.net/projects/archivemail/

archmbox (archives mbox style mailboxes):
http://freshmeat.net/projects/archmbox/

Lurker (looks pretty sweet, actually.. might check into this for my own uses lol):
http://freshmeat.net/projects/lurker/

mbox2mysql (not a text file, but archives mbox format E-mail to mysql):
http://freshmeat.net/projects/mbox2mysql/

Mirphealy Mail Archiver (this one is in PHP):
http://freshmeat.net/projects/mirphealy/

Probably not exactly what you need... but a place to start. If you are looking for a ticket tracking system (which you said you aren't, but I looked at the thread to see what people were recommending)... the few we use are;

PerlDesk (decent, a few problems though but easy to work around):
http://www.perldesk.com/

RequestTracker (pain in the ass to set up, but very very nice):
http://www.bestpractical.com/rt/

The nice thing about request tracker is that there are a lot of 3rd party reporting modules, etc written for it... 99.9% of them are free

Would be pretty easy to write a spam reporting module.

If you are truely just looking for something which will dump all E-mail sent to a set address to a text file, any half-way competant coder should be able to do something in perl in an hour or less.

CGI

foe · 05-02-2003, 12:40 PM

Contact me if your still looking for a solution .

05-02-2003, 03:47 AM	#1
Claude Confirmed User Join Date: Apr 2003 Location: Europe Posts: 1,036	Email Ticket System I need something that will take incoming email to a specified email address and save them to the server, much like a ticketsystem. I don´t need an entire ticketsystem, just to get the emails saved to the server as a txt-file. I can manage the rest from there and program the stuff in need from there., but getting the bloody things saved to the server without any manual works is my big problem. (PHP or Perl, thank you) Please point me in the right direcction, thanks And yes, I have been doing this: http://www.website-velocity.com/ask.htm before posting here

05-02-2003, 04:16 AM	#2
kad Confirmed User Join Date: Feb 2003 Location: Brisbane, Australia Posts: 735	Bugzilla will do this for you. Its ment for software delopment, but could be easily used to run a helpdesk. http://bugzilla.mozilla.org/ There is a email interface to adding bugs. As Bubs from homestarrunner.com would say..."check it out check it out check it out check it out check it out check it out check it out check it out .." I need sleep __________________ lol internet.

05-02-2003, 04:18 AM	#3
kad Confirmed User Join Date: Feb 2003 Location: Brisbane, Australia Posts: 735	I think I totally misundetstood this post. Sorry, Im ghey. __________________ lol internet.

05-02-2003, 12:36 PM	#7
CGI Confirmed User Join Date: Apr 2002 Location: Portland, OR Posts: 139	A few from a quick search on Freshmeat.net .. archivemail: http://freshmeat.net/projects/archivemail/ archmbox (archives mbox style mailboxes): http://freshmeat.net/projects/archmbox/ Lurker (looks pretty sweet, actually.. might check into this for my own uses lol): http://freshmeat.net/projects/lurker/ mbox2mysql (not a text file, but archives mbox format E-mail to mysql): http://freshmeat.net/projects/mbox2mysql/ Mirphealy Mail Archiver (this one is in PHP): http://freshmeat.net/projects/mirphealy/ Probably not exactly what you need... but a place to start. If you are looking for a ticket tracking system (which you said you aren't, but I looked at the thread to see what people were recommending)... the few we use are; PerlDesk (decent, a few problems though but easy to work around): http://www.perldesk.com/ RequestTracker (pain in the ass to set up, but very very nice): http://www.bestpractical.com/rt/ The nice thing about request tracker is that there are a lot of 3rd party reporting modules, etc written for it... 99.9% of them are free Would be pretty easy to write a spam reporting module. If you are truely just looking for something which will dump all E-mail sent to a set address to a text file, any half-way competant coder should be able to do something in perl in an hour or less. CGI __________________ Komply - The 2257 record keeping & content management application (sneak preview) Manic Cash - Tight Niches, Solid Payouts... ICQ 346121285

05-02-2003, 04:27 AM	#4
kmanrox aka K-Man Industry Role: Join Date: Oct 2001 Location: The Gutter Posts: 29,292	to handle gallery submission confirmation ?

05-02-2003, 05:36 AM	#5
Claude Confirmed User Join Date: Apr 2003 Location: Europe Posts: 1,036	No, I want people to forward the spam the recieve. I´m building a spam-archive. Yeah, I know - Crazy idea, but it´s the truth Thanks for the input above, I´ll check it out....but I would appriciate more input from the rest of you...

05-02-2003, 08:12 AM	#6
Claude Confirmed User Join Date: Apr 2003 Location: Europe Posts: 1,036	The link above didn´t really help me, anybody got some input ???

05-02-2003, 12:40 PM	#8
foe Confirmed User Join Date: May 2002 Location: CT Posts: 5,246	Contact me if your still looking for a solution .