Looking for support ticket software that does the following... - GoFuckYourself.com

Sly · 07-09-2014, 06:47 PM

Once upon a time I used a piece of software called Cerberus within a ticket system structure. What I really liked about Cerberus at the time is there was a nice dashboard that would neatly separate multiple mailboxes.

Let's say that you have a support address, billing address, and sales address. You could then arrange your dashboard into sections as outlined below.

Billing

Support

Sales

At any time I could take a quick glance and see there are three sales tickets that need to be addressed, five support tickets, etc.

It's my understanding that Cerberus no longer operates like this and I am having a hell of a time finding a similar piece of software. I have looked over many other nice ticket systems and none of them have the options outlined above, which is really a deal breaker for me.

Any suggestions? Hacks?

Sly · 07-10-2014, 07:28 AM

Thursday morning bump.

baddog · 07-10-2014, 07:34 AM

We use WHMCS

07-09-2014, 06:47 PM	#1
Sly Let's do some business! Industry Role: Join Date: Sep 2004 Location: Austin, TX Posts: 31,323	Looking for support ticket software that does the following... Once upon a time I used a piece of software called Cerberus within a ticket system structure. What I really liked about Cerberus at the time is there was a nice dashboard that would neatly separate multiple mailboxes. Let's say that you have a support address, billing address, and sales address. You could then arrange your dashboard into sections as outlined below. Billing Support Sales At any time I could take a quick glance and see there are three sales tickets that need to be addressed, five support tickets, etc. It's my understanding that Cerberus no longer operates like this and I am having a hell of a time finding a similar piece of software. I have looked over many other nice ticket systems and none of them have the options outlined above, which is really a deal breaker for me. Any suggestions? Hacks? __________________ Vacares - Web Hosting, Domains, O365, Security & More - Paxum and BTC Accepted Windows VPS now available Great for TSS, Nifty Stats, remote work, virtual assistants, etc. Click here for more details.

07-10-2014, 07:28 AM	#2
Sly Let's do some business! Industry Role: Join Date: Sep 2004 Location: Austin, TX Posts: 31,323	Thursday morning bump. __________________ Vacares - Web Hosting, Domains, O365, Security & More - Paxum and BTC Accepted Windows VPS now available Great for TSS, Nifty Stats, remote work, virtual assistants, etc. Click here for more details.

07-10-2014, 07:34 AM	#3
baddog So Fucking Banned Industry Role: Join Date: Apr 2001 Location: the beach, SoCal Posts: 107,089	We use WHMCS