Customers asking for account deletion - GoFuckYourself.com

iSpyCams · 02-03-2014, 10:04 AM

So it seems pretty regularly I get people requesting their paysite accounts be "deleted" I usually process it like a cancellation request and disable billing, and I send out a confirmation that I have disabled billing and that their access will expire when the billing period ends.

Some customers however are very explicit in requests to remove their info from my database. Most of the systems I use don't even have a button for that, and I am not sure anybody does that. Most accounts consist of a username and password and of course an email (frequently fake or a typo) and that's all the "personal info" I have. (I don't store credit card info, Netbilling does that I guess or the bank does, not sure)

I wonder if I am under any legal or moral obligation to actually delete customer accounts on request, I don't understand why people ask this so frequently, it seems like a dumb request, and I am not about to go into my mysql tables and start deleting stuff.

How is this usually handled?

ChargeBacks · 02-03-2014, 11:25 AM

Hello PompousJohn,

As I am not a lawyer, but work with a network of them recovering the chargebacks for merchants, I cannot comment on your legal obligations. However let me share this:

The lawyers have initiated communication with consumers who frequently have denied being a member of a particular site (ie. dating). Occasionally consumers have tried to make evidence of their being members disappear by contacting the programs directly demanding their profile and account be deleted.

Markul · 02-03-2014, 11:27 AM

I think it very much depends on the country where you operate, but a random username and a password can't really be "personal information". You can always write your way out of this in your terms though.

Due · 02-03-2014, 12:01 PM

you may need to store information about financial transactions for a number of years

Wellness Cash · 02-03-2014, 12:06 PM

Quote:

Originally Posted by Due

you may need to store information about financial transactions for a number of years

Yep, especially business related transactions, I'm not 100% certain but I thought business transaction records were needed to be kept for up to 15 years.

iSpyCams · 02-03-2014, 12:22 PM

OK well that's good feedback, thanks. As long as I am not being a bigger dick than is necessary by basically ignoring those requests, then that's fine with me.

money biz · 02-03-2014, 01:02 PM

just add it into your terms that will cover your ass

freecartoonporn · 02-03-2014, 03:28 PM

are you mailing them ? regularly? if so then many customers dont like it.

iSpyCams · 02-03-2014, 06:03 PM

Quote:

Originally Posted by freecartoonporn

are you mailing them ? regularly? if so then many customers dont like it.

Nope never done a mailing, not sure how. I am afraid in today's climate even a simple newsletter will nuke my IP address.

Barefootsies · 02-03-2014, 06:08 PM

Quote:

Originally Posted by pompousjohn

So it seems pretty regularly I get people requesting their paysite accounts be "deleted" I usually process it like a cancellation request and disable billing, and I send out a confirmation that I have disabled billing and that their access will expire when the billing period ends.

I get this a few times a month, however it's not on the pay sites, it's actually on the tube sites. Over the years I have heard any number of different reasons for them claiming as to the 'why' it must be removed 100%. Some even going so far as launching DDoS attacks if you refuse. Which to me seems crazy.

That being said, I just delete them now and that's the end of it. I used to just disable them, however some people just kept writing and complaining. Who knows what the REAL reason is, and frankly I do not care.

Barefootsies · 02-03-2014, 06:10 PM

Quote:

Originally Posted by ChargeBacks

Hello PompousJohn,

As I am not a lawyer, but work with a network of them recovering the chargebacks for merchants, I cannot comment on your legal obligations. However let me share this:

The lawyers have initiated communication with consumers who frequently have denied being a member of a particular site (ie. dating). Occasionally consumers have tried to make evidence of their being members disappear by contacting the programs directly demanding their profile and account be deleted.

Interesting point, however I agree with you that paysite memberships versus free site memberships are two different things. I do not know that I would completely delete a past member and their records if asked. However, free sites I do not care so much. Although I have never had this request.

adultmobile · 02-03-2014, 07:01 PM

Quote:

Originally Posted by freecartoonporn

are you mailing them ? regularly? if so then many customers dont like it.

We never email the users but when they ask cancel always add "and do not email me anymore", probably they just fear it. And if email is deleted from site, they are more sure not to get emailed.

NETbilling · 02-06-2014, 12:02 AM

Quote:

Originally Posted by pompousjohn

So it seems pretty regularly I get people requesting their paysite accounts be "deleted" I usually process it like a cancellation request and disable billing, and I send out a confirmation that I have disabled billing and that their access will expire when the billing period ends.

Some customers however are very explicit in requests to remove their info from my database. Most of the systems I use don't even have a button for that, and I am not sure anybody does that. Most accounts consist of a username and password and of course an email (frequently fake or a typo) and that's all the "personal info" I have. (I don't store credit card info, Netbilling does that I guess or the bank does, not sure)

I wonder if I am under any legal or moral obligation to actually delete customer accounts on request, I don't understand why people ask this so frequently, it seems like a dumb request, and I am not about to go into my mysql tables and start deleting stuff.

How is this usually handled?

Hi John,

The bank does not store the info. NETbilling does.

It was great meeting with you in Vegas btw.

Mitch

iSpyCams · 02-06-2014, 06:48 AM

Quote:

Originally Posted by NETbilling

Hi John,

The bank does not store the info. NETbilling does.

It was great meeting with you in Vegas btw.

Mitch

Good meeting you too, Mitch!

NIGHTWISH99 · 02-06-2014, 09:01 AM

Luckily, I don't have own customers. Only Affiliate Programm has, and they have to handle these things....quite comfortable.

iSpyCams · 02-06-2014, 09:05 AM

Quote:

Originally Posted by NIGHTWISH99

Luckily, I don't have own customers. Only Affiliate Programm has, and they have to handle these things....quite comfortable.

Enjoy your free time while I enjoy 100% revshare.

02-03-2014, 10:04 AM	#1
iSpyCams Amateur Gynecologist Industry Role: Join Date: May 2009 Location: Medellin Posts: 4,436	Customers asking for account deletion So it seems pretty regularly I get people requesting their paysite accounts be "deleted" I usually process it like a cancellation request and disable billing, and I send out a confirmation that I have disabled billing and that their access will expire when the billing period ends. Some customers however are very explicit in requests to remove their info from my database. Most of the systems I use don't even have a button for that, and I am not sure anybody does that. Most accounts consist of a username and password and of course an email (frequently fake or a typo) and that's all the "personal info" I have. (I don't store credit card info, Netbilling does that I guess or the bank does, not sure) I wonder if I am under any legal or moral obligation to actually delete customer accounts on request, I don't understand why people ask this so frequently, it seems like a dumb request, and I am not about to go into my mysql tables and start deleting stuff. How is this usually handled? __________________ - As soon as I think up a good sig it's going here.

02-03-2014, 11:25 AM	#2
ChargeBacks Registered User Industry Role: Join Date: Jul 2011 Posts: 95	Hello PompousJohn, As I am not a lawyer, but work with a network of them recovering the chargebacks for merchants, I cannot comment on your legal obligations. However let me share this: The lawyers have initiated communication with consumers who frequently have denied being a member of a particular site (ie. dating). Occasionally consumers have tried to make evidence of their being members disappear by contacting the programs directly demanding their profile and account be deleted. __________________ Got CHARGEBACKS? \| Consider It Recovered!

02-03-2014, 12:01 PM	#4
Due Confirmed User Industry Role: Join Date: Mar 2001 Location: Murrieta, CA Posts: 3,620	you may need to store information about financial transactions for a number of years __________________ I buy plugs Skype: Due_Global /Due

02-03-2014, 12:22 PM	#6
iSpyCams Amateur Gynecologist Industry Role: Join Date: May 2009 Location: Medellin Posts: 4,436	OK well that's good feedback, thanks. As long as I am not being a bigger dick than is necessary by basically ignoring those requests, then that's fine with me. __________________ - As soon as I think up a good sig it's going here.

02-03-2014, 03:28 PM	#8
freecartoonporn Confirmed User Industry Role: Join Date: Jan 2012 Location: NC Posts: 7,683	are you mailing them ? regularly? if so then many customers dont like it. __________________ SSD Cloud Server, VPS Server, Simple Cloud Hosting \| DigitalOcean

02-03-2014, 11:27 AM	#3
Markul Likes Pie Industry Role: Join Date: Dec 2007 Location: The land that liberated porn Posts: 12,402	I think it very much depends on the country where you operate, but a random username and a password can't really be "personal information". You can always write your way out of this in your terms though.

02-03-2014, 01:02 PM	#7
money biz Confirmed User Join Date: Jan 2003 Posts: 985	just add it into your terms that will cover your ass

02-06-2014, 09:01 AM	#15
NIGHTWISH99 Registered User Industry Role: Join Date: Dec 2013 Posts: 26	Luckily, I don't have own customers. Only Affiliate Programm has, and they have to handle these things....quite comfortable.