Originally Posted by pompousjohn

So it seems pretty regularly I get people requesting their paysite accounts be "deleted" I usually process it like a cancellation request and disable billing, and I send out a confirmation that I have disabled billing and that their access will expire when the billing period ends.

Some customers however are very explicit in requests to remove their info from my database. Most of the systems I use don't even have a button for that, and I am not sure anybody does that. Most accounts consist of a username and password and of course an email (frequently fake or a typo) and that's all the "personal info" I have. (I don't store credit card info, Netbilling does that I guess or the bank does, not sure)

I wonder if I am under any legal or moral obligation to actually delete customer accounts on request, I don't understand why people ask this so frequently, it seems like a dumb request, and I am not about to go into my mysql tables and start deleting stuff.

How is this usually handled?