ISPrime Support - GoFuckYourself.com

miguel7 · 03-02-2012, 07:00 AM

Please tell me your experiences with ISPrime support!

Thank you

edengay · 03-02-2012, 08:49 AM

My experience at isprime was horrible and would never stay at isprime because of their support, or rather what they call their support.

Note: It was 1 year ago.

scuba steve · 03-02-2012, 08:52 AM

available 24/7, prompt help

Porko · 03-02-2012, 09:19 AM

They do a great job. It's a great company

raymor · 03-02-2012, 09:20 AM

One thing to know about ISPrime and their support is that they are much more serious about security and generally doing things "right" than most any other host. On the one hand, that's good - your stuff is more secure. On the other hand, it can be inconvenient and frustrating to be told "no" when you want to do something and they tell you no, or they tell you it needs to be done in a more complex way (that is also more secure).

I respect them for knowing the right way to do things and insisting that things be secure even while I curse them for not letting me do it the easy way.

On the other hand, rather than simply saying "no" and leaving it at that, they have always taken the time to work with us and find a way to do what needs to be done. In a couple cases they spent a fair amount of time with us, discussing back and forth. Some hosts might have just said "no, go away" eventually, but they stayed engaged until the job was done. So overall I'd say it's good.

Barefootsies · 03-02-2012, 09:30 AM

Quote:

Originally Posted by raymor

One thing to know about ISPrime and their support is that they are much more serious about security and generally doing things "right" than most any other host. On the one hand, that's good - your stuff is more secure. On the other hand, it can be inconvenient and frustrating to be told "no" when you want to do something and they tell you no, or they tell you it needs to be done in a more complex way (that is also more secure).

I respect them for knowing the right way to do things and insisting that things be secure even while I curse them for not letting me do it the easy way.

On the other hand, rather than simply saying "no" and leaving it at that, they have always taken the time to work with us and find a way to do what needs to be done. In a couple cases they doesn't a fair amount of time with us, discussing back and forth. Some hosts might have just said "no, go away" eventually, but they stayed engaged until the job was done. So overall I'd say it's good.

Good feedback fine sire.

BNMedia · 03-02-2012, 09:44 AM

I moved to ISPrime in December and overall I would say that ISPrime support is very good.
For most things I can submit a ticket and its been started and / or completed within 5 minutes.
The techs there seem pretty knowledgeable and I feel in safe hands.

However they do have a downside, and this is pretty much what Ray said.
They are very hot on keeping the server secure which has caused a couple of headaches with permissions on software / scripts I've needed to run.
But they have always found a way to achieve what I want while keeping my server secure*
*Touch wood!

One of their security specialists actually screened my files when I first moved and brought to my attention several exploits which had found their way onto my previous server and been undetected until then!

Add to that Dmitry has always been good helping with recent upgrades, etc..I'd say I'm pretty happy at ISPrime

TzarJorge · 03-25-2012, 11:40 AM

There are probably better, because there are always better options, but they are the best i know, the tickets take literally 5 minutes depending on the complexity.
And they are always screening your server, if there is a file causing a problem they fix it while you sleep or think about ways to bring traffic to your business instead of worrying abou that.

Rothstein · 03-25-2012, 12:13 PM

ISPrime is a big company, not some run of the mill operation.

diesel · 03-25-2012, 01:38 PM

I love Isprime. We are hosted with them for 11 years. They are very "client friendly"!

AaronM · 03-25-2012, 01:51 PM

I've been hosting with ISPrime for 10+ years which is considerably longer than any other host I have ever tried. I never have support issues.

SimonScans · 03-25-2012, 03:28 PM

I've moved host 4 times in ten years. Ended up at ISPrime.

They are by far the best of all of them.

Blackrose · 03-25-2012, 07:57 PM

another 10+ year, very happy ISPrime client here. ive been with other host side by side with my ISPrime servers through the years but im most happiest with them compared to the others.

Best knowledgable team of support guys you will ever get! Jordan, Scott, Dennis, Jonathan are top notch!

:

lagwagon · 03-25-2012, 11:06 PM

Quote:

Originally Posted by Blackrose

another 10+ year, very happy ISPrime client here. ive been with other host side by side with my ISPrime servers through the years but im most happiest with them compared to the others.

Best knowledgable team of support guys you will ever get! Jordan, Scott, Dennis, Jonathan are top notch!

:

Hey dont forget Jayme

03-02-2012, 07:00 AM	#1
miguel7 Confirmed User Industry Role: Join Date: Dec 2001 Location: Czech Republic, Brno Posts: 139	ISPrime Support Please tell me your experiences with ISPrime support! Thank you

03-02-2012, 08:49 AM	#2
edengay Confirmed User Industry Role: Join Date: May 2007 Location: France Posts: 400	My experience at isprime was horrible and would never stay at isprime because of their support, or rather what they call their support. Note: It was 1 year ago. __________________ Dom - gaymencash.com - 172 902 146 - dom(at)gaymencash.com -

03-02-2012, 08:52 AM	#3
scuba steve Confirmed User Join Date: Oct 2008 Location: i'm in miami bitch Posts: 1,888	available 24/7, prompt help __________________

03-02-2012, 09:19 AM	#4
Porko SeeMyBucks.com Industry Role: Join Date: Sep 2002 Location: USA Posts: 4,014	They do a great job. It's a great company __________________

03-02-2012, 09:20 AM	#5
raymor Confirmed User Join Date: Oct 2002 Posts: 3,745	One thing to know about ISPrime and their support is that they are much more serious about security and generally doing things "right" than most any other host. On the one hand, that's good - your stuff is more secure. On the other hand, it can be inconvenient and frustrating to be told "no" when you want to do something and they tell you no, or they tell you it needs to be done in a more complex way (that is also more secure). I respect them for knowing the right way to do things and insisting that things be secure even while I curse them for not letting me do it the easy way. On the other hand, rather than simply saying "no" and leaving it at that, they have always taken the time to work with us and find a way to do what needs to be done. In a couple cases they spent a fair amount of time with us, discussing back and forth. Some hosts might have just said "no, go away" eventually, but they stayed engaged until the job was done. So overall I'd say it's good. Last edited by raymor; 03-02-2012 at 09:31 AM..

03-02-2012, 09:44 AM	#7
BNMedia Confirmed User Industry Role: Join Date: Nov 2009 Posts: 433	I moved to ISPrime in December and overall I would say that ISPrime support is very good. For most things I can submit a ticket and its been started and / or completed within 5 minutes. The techs there seem pretty knowledgeable and I feel in safe hands. However they do have a downside, and this is pretty much what Ray said. They are very hot on keeping the server secure which has caused a couple of headaches with permissions on software / scripts I've needed to run. But they have always found a way to achieve what I want while keeping my server secure* *Touch wood! One of their security specialists actually screened my files when I first moved and brought to my attention several exploits which had found their way onto my previous server and been undetected until then! Add to that Dmitry has always been good helping with recent upgrades, etc..I'd say I'm pretty happy at ISPrime __________________ --------------------------------------------------------- Webmaster of www.kinkykicks.net - Your 1 stop resource for ballbusting and cruel sexual femdom. Join our affiliate program at www.cash4kicks.com

03-25-2012, 11:40 AM	#8
TzarJorge Confirmed User Industry Role: Join Date: Jun 2003 Location: Far far away. Posts: 659	There are probably better, because there are always better options, but they are the best i know, the tickets take literally 5 minutes depending on the complexity. And they are always screening your server, if there is a file causing a problem they fix it while you sleep or think about ways to bring traffic to your business instead of worrying abou that.

03-25-2012, 12:13 PM	#9
Rothstein So Fucking Banned Industry Role: Join Date: Jan 2012 Location: Frostburg, MD Posts: 682	ISPrime is a big company, not some run of the mill operation.

03-25-2012, 01:38 PM	#10
diesel Confirmed User Join Date: Jan 2001 Location: Amsterdam Posts: 1,097	I love Isprime. We are hosted with them for 11 years. They are very "client friendly"!

03-25-2012, 01:51 PM	#11
AaronM Too lazy to set a custom title Industry Role: Join Date: Oct 2001 Location: ┌∩┐ ◣_◢ ┌∩┐ Posts: 46,909	I've been hosting with ISPrime for 10+ years which is considerably longer than any other host I have ever tried. I never have support issues.

03-25-2012, 03:28 PM	#12
SimonScans Confirmed User Industry Role: Join Date: Jun 2006 Posts: 342	I've moved host 4 times in ten years. Ended up at ISPrime. They are by far the best of all of them.

03-25-2012, 07:57 PM	#13
Blackrose Confirmed User Join Date: Aug 2001 Location: Carnal City Posts: 344	another 10+ year, very happy ISPrime client here. ive been with other host side by side with my ISPrime servers through the years but im most happiest with them compared to the others. Best knowledgable team of support guys you will ever get! Jordan, Scott, Dennis, Jonathan are top notch! : __________________ The die is cast... The dice are rolled... You look like shit... I feel like gold -- Uh, me?