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One thing to know about ISPrime and their support is that they are much more serious about security and generally doing things "right" than most any other host. On the one hand, that's good - your stuff is more secure. On the other hand, it can be inconvenient and frustrating to be told "no" when you want to do something and they tell you no, or they tell you it needs to be done in a more complex way (that is also more secure).
I respect them for knowing the right way to do things and insisting that things be secure even while I curse them for not letting me do it the easy way.
On the other hand, rather than simply saying "no" and leaving it at that, they have always taken the time to work with us and find a way to do what needs to be done. In a couple cases they spent a fair amount of time with us, discussing back and forth. Some hosts might have just said "no, go away" eventually, but they stayed engaged until the job was done. So overall I'd say it's good.
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