News Years present from Zombaio - Missed Payout - AGAIN

[jreg81]

Ok, I'm pretty perturbed right now. Wasn't even going to post on this here, but when I went over to call on Zombaio's chat support, I got this message:

"All chat operators are currently offline. Please return during our opening hours:

Monday - Saturday
10:00am - 7:00pm PST
19:00 - 04:00 CET
6:00pm - 3:00am GMT/UTC
1:00pm - 10:00pm EST"

Taking off early for the New Years holiday is all well and good, but not when you have my money. This is the second time in two months and it's happened numerous times now in the past year. Many of your recall the big Zombaio missed-payout/SWIFT file fiasco last year during Xmas/New Years week I'm sure.

We were supposed to receive our payout on December 27th. When we did not, I contacted chat support and was told it may be a day or two late because of the holiday. Fine, ok. Even CCBill was a day delayed because of the banking holiday Monday.

28th comes and goes.

29th comes and goes.

Now it's close-of-business on the 30th and we still don't have our money.

I emailed [email protected] yesterday (the 29th) and still no response. I went to get on with chat support just now and they're out to lunch or packed up for the New Year it seems.

Totally unacceptable and probably the last straw with us. We have 3 other billers that never have these problems and we're about to add a Merchant Account to boot. We don't need this. It's our money. We want it on time. It's very simple.

Pretty difficult to balance and forecast a budget if you can't have confidence your money will arrive on time. Spent the day diverting funds around to make sure essential bills are covered due to this missed Zombaio payout. Just little things like, oh, our entire network's hosting bill, affiliate payouts, employee salaries, etc.

So I'm sure we'll get the requisite "blame-the-victim" and "its your bank's fault" replies for the peanut gallery here, but none of that holds any water when we have 3 other billers who never miss a beat with scheduled payouts. You do the math. If it was your money and your business, you'd be the first one crying out loud too.

I don't like crying. It takes time and energy away from other more productive things I can be doing. It did get a lot more direct attention last time though. Sad it has to be that way, but it is.

If I were you, and you have my money and you don't pay me on time, I'm not going on holiday vacation until the problem is resolved. If that means I need to overnight, international mail a check or send it fucking PONY FUCKING EXPRESS on horseback to your Log Cabin in the woods, so be it. This is crap.

Bottom line: Too unreliable, too inconsistent, and when it comes to money, those are words that should never be in the same sentence. Unfortunately, the short history with Zombaio is laden with those almost being keywords.

I'm tired of asking where my money is; It's time we just voted with our feet. And by feet, I mean our billing cascade in NATS.

[V_RocKs]

Money is in motion.

[Wilsy]

I think they are having a few issues over there i got a email form them saying about slow load time or something think they are all hands on deck trying to get it sorted

[Robbie]

I'm dealing with 3 missed payments myself. Hoping that somebody can get to the bottom of it now that the issue they had with their site being down is over.

David at support told me that they were showing my payments as cleared and he needed to check with the third party ACH company. But then all hell broke loose and the sites went down, so I'm sure I'm on the backburner.

Sucks though because all three payments would have come in handy over the holidays.

[DaddyHalbucks]

Nothing worse than slow payments over the holidays.

[TurboAngel]

Posting on GFY about it will get it fixed!

[jreg81]

Originally Posted by TurboAngel

Posting on GFY about it will get it fixed!

Well guy, It worked like a charm last time when conventional methods of support were lacking.

[Michael O]

Originally Posted by jreg81

Well guy, It worked like a charm last time when conventional methods of support were lacking.

As last time I am offering my help, contact me with your Merchant ID if you are willing to accept it this time and I will ask accounting to look into this.

[jreg81]

Originally Posted by Michael O

As last time I am offering my help, contact me with your Merchant ID if you are willing to accept it this time and I will ask accounting to look into this.

Just sent to both addresses: [email protected] and [email protected]

[shimmy2]

most of the time payouts are early, sometimes up to 1 week early so i'm not complaining. i haven't received my ach from the 27th yet either though i'm sure everything will sort out by monday possibly sooner

[journalism]

WTF you keep posting on delay payments switch to new biller instead! You keep yelling on here try to think something new!

[spunky99]

ya.. i'll stick with ccbill

[Sin_Vraal]

They took 20k from me once, claimed I violated their terms because there was chat traffic in my normal sales, and then said there were cbs bla bla bla (there were none after 2 months of processing), never returned the net proceeds.

additionally, they never accepted service when my lawyers tried to serve them papers here in the usa.

I gave up and walked away at the time since I could make more money by spending my time elsewhere.

Just a note tho, if you are worried about getting their money, they will hide from litigation in the same fashion as epass did.

[iSpyCams]

I cant wait till people start using RedPass, it will be just like the good old days for Michael O.

[Dirty D]

Check your rebills people...

We have moved Zombaio to the last position in the cascade, way too many issues in the last year.

Missed Payments
Late Payments
Multiple Rebill Fiascos
Join Page Fiasco
Missing rebills

[2intense]

welcome to zombaio

[The Ghost]

Seen a few too many of these thread. One thread is too many.

Missed/late wires from Paycom & CCBill in the last 5+ years = Zero

[NetHorse]

My ACH transfer is 4 days late as well. They said it was due to the holidays, but the banks have been open all week. There shouldn't be any delays.

[BIGTYMER]

Let's hope next week everything gets sorted.

Banks are closed here Monday...

[NetHorse]

Originally Posted by shimmy2

most of the time payouts are early,

Yup, I usually get mine early.

[Michael O]

Originally Posted by The Ghost

Seen a few too many of these thread. One thread is too many.

Missed/late wires from Paycom & CCBill in the last 5+ years = Zero

We have just added ACH payouts and we use a 3rd party company for ACH transactions, if the company we use are not up to par we will change to a different company same as we changed our bank for sending wires when our previous bank did not deliver at the standard we expect from our business partners.

[Michael O]

For anyone experiencing a delay with their ACH payouts please send me an email with you 8 digit Zombaio ID and the payment ID.

[Deputy Chief Command]

tried contacting you on [email protected] but still no reply? what gives ?

[ShowMe69]

Ours is late also, but not complaining unless it doesn't get here on Monday-Tues

[Robbie]

Originally Posted by Michael O

For anyone experiencing a delay with their ACH payouts please send me an email with you 8 digit Zombaio ID and the payment ID.

Just sent you a detailed email Michael. Thanks!

[stever]

Originally Posted by The Ghost

Seen a few too many of these thread. One thread is too many.

Missed/late wires from Paycom & CCBill in the last 5+ years = Zero

[brassmonkey]

uh oh spaghettios

[baddog]

Originally Posted by BIGTYMER

Let's hope next week everything gets sorted.

Banks are closed here Monday...

Banks and post office were closed 12/26/11 and will be 1/2/12

[lagcam]

When you rely on intermediaries in your business processes, you are always at risk of problems or delays caused by other parties in the equation.

This could be Zombaio's fault, could be Zombaio's bank, could be the third party ACH processor or the receiving bank.

This is why people who process with Zombaio, should like the idea of getting paid via Redpass. Nobody else is involved between Zombaio and the money appearing on your card.

[Barefootsies]

Originally Posted by shimmy2

most of the time payouts are early, sometimes up to 1 week early so i'm not complaining.

True dat. Same for Verotel.

[Konda]

I wouldn't worry unless the wire was over a week late. Come on just a few days delay during the holidays is nothing to worry or complain about.

[NetHorse]

Originally Posted by Michael O

For anyone experiencing a delay with their ACH payouts please send me an email with you 8 digit Zombaio ID and the payment ID.

I sent you a message, but to be perfectly honest, CLEARLY there is an issue that everyone is experiencing. If you guys were upfront about it then there would be no need for all this drama.

When you say nothing or give vague excuses about the holidays when payments are 4-5-6-7 days late obviously people are going to panic.

[ShowMe69]

Originally Posted by Konda

I wouldn't worry unless the wire was over a week late. Come on just a few days delay during the holidays is nothing to worry or complain about.

Well as of today it is over week late, and this is just bad business, who would want their pay check to come a week late with no notification that there might be a delay. A couple of days I understand, a week, when you already collected payment two-three weeks ago is a bit much...to expect people to be ok with.

Come on Zombaio lets get it together....it was the same thing last year...

[shimmy2]

same here, i talked to chat support yesterday they say ACH already sent out yet nothing in the acct today, should for sure be there tommorow morning at the latest.

[TurboAngel]

Originally Posted by jreg81

Well guy, It worked like a charm last time when conventional methods of support were lacking.

I wasn't being sarcastic the GFY way does work!





PS I'm not a guy.

[Michael O]

The missed payouts were sent out today Tuesday.
We apologize for the delay.

[BIGTYMER]

Great to hear. Thanks Michael!

[Robbie]

Originally Posted by Michael O

The missed payouts were sent out today Tuesday.
We apologize for the delay.

Hey Michael...I still haven't seen any of them. And a new one was due today (and is marked "cleared" in my admin)

So that's four payments now since Dec. 20th that I haven't gotten.

I wrote David in support and told him that also...I also said that if I don't see it tomorrow in my account that I would like you guys to overnight fed-ex these four missing payouts.

Hope you get this latest issue figured out QUICKLY. It's already been two weeks...so maybe "quickly" ain't gonna happen.

[BIGTYMER]

Just an update. All money owed to me has been paid. Thank you Zombaio!

[JuicyBunny]

Emailing you now, Michael...it seems we are missing at least 1 payment.

[JuicyBunny]

Everything seems to be in order. After searching back 6 months it seems our payments have been coming early. Thank you, Zombaio

[chucklesnorris]

I've spent 2 weeks just trying to get signed up. Every time I UPLOAD my perfectly scanned documents I get a ridiculous message saying they were denied due to fax quality. Talked to support, said they'd have it fixed and that they do look "perfectly scanned" - yet got denied again for same reason and haven't heard from them since. Totally unprofessional, not going any further with them. If they can't even get me signed up I don't trust them to handle payments well either.

[TurboAngel]

Originally Posted by Michael O

The missed payouts were sent out today Tuesday.
We apologize for the delay.

Cool deal!

[brassmonkey]

get that paper

[Robbie]

Finally. All 4 missed payments are in. Sure woulda been nice to have them over Christmas and New Years though.

[Connor]

Originally Posted by TurboAngel

I wasn't being sarcastic the GFY way does work!





PS I'm not a guy.

Not sure if that's a good thing or a bad thing, sometimes. ;)

[shimmy2]

everything caught up now here

[Dukemorepesos]

not a good news