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Need suggestions for chat / IM support Need suggestions for chat / IM support
Discuss what's fucking going on, and which programs are best and worst. One-time "program" announcements from "established" webmasters are allowed.

 
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Old 07-21-2011, 11:24 AM   #1
Due
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Need suggestions for chat / IM support
Can anyone suggest some good tools to use for offering chat and instant messenger support to clients ?

Currently I'm having our support people to use remote desktop to login to a PC that have all the applications running (skype, aim, icq, etc etc etc). I'm trying to see if there is any better solutions for it, I'd especially like to keep 1 long chat history so I always got a point of reference.

What solutions exist for this ? Remote desktop works pretty good but it can be a bit slow since it is the entire desktop that is transferred and not just the "chat" parts.
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Old 07-21-2011, 11:27 AM   #2
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http://www.livezilla.net/home/en/
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Old 07-21-2011, 11:38 AM   #3
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That looks pretty good, do you know if it comes with any plugins that could make it handle also ICQ / Skype etc ? Or any other software that could do that
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Old 07-21-2011, 04:55 PM   #4
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Nothing else ? Anyone ?
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Old 07-22-2011, 03:16 AM   #5
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