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Old 05-20-2011, 09:20 AM   #1
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:stop Walmart shopper? (inside)

shady ass shit this is theft! and i guess it's legal!

(CBS News)

The beauty of a gift receipt is that you can give a present without a price tag and the gift can still be returned.

But when you use a gift receipt, how do you know you're getting the right amount back?

An investigation by CBS stations CBS-13 in Sacramento and CBS-3 in Philadelphia found that Walmart's gift receipts don't always return your money's worth.

CBS-13 investigative reporter Kurtis Ming shared the story on "The Early Show."

Ming said team went to Walmart storesy, purchased items, and asked for a gift receipt. But time after time, when they returned those items using the gift receipt, they got back much less than what was originally paid.

And the investigative teams aren't the only customers affected.

David Schmitz used a gift receipt to return a present he bought at a Walmart in California.

Schmitz told CBS News, "When I purchased the item it cost $15 plus tax. When I tried to return the item using the gift receipt, I was offered $7.50 plus tax."

The makeup kit Schmitz purchased had since gone on sale, so he was only offered back the reduced price -- not what he originally paid.

Schmitz said, "It seemed very obvious that a person should be getting the full amount, and that's the purpose of a receipt."

The Walmart eventually gave Schmitz a full refund, but Ming said the CBS News teams wanted to test Walmart's policy.

So, with hidden cameras rolling, they visited stores in California and New Jersey, purchased items and returned them with gift receipts after the items had gone on sale.

An electric blanket cost a CBS team $31.03 at a New Jersey Walmart, but when it was returned, they received $20.33 back.

On a hidden camera tape, a member of the CBS News team said, "I thought it was more than that?"

The Walmart associate replies, "It probably was, but if you don't have a receipt with the actual price, I have to give you whatever comes up."

The team originally paid $14 for a pair of boots and a t-shirt. The return? Just $10.

When asked why it was $10 instead of $14, the Walmart associate says, "It doesn't tell us the price, whatever scans in is what you get."

CBS News spent $106.85 at Walmart, but the gift receipts returned $62.32. The total loss was $44.53.

Sarah Greenberg, executive director of the National Consumers League, told CBS News, "I think it's reprehensible. ... Consumers are cynical enough about company policy. This just adds to their sense of mistrust and disappointment."

Walmart says the employees seen in the CBS News investigation weren't following company policy. Lorenzo Lopez, a Walmart spokesperson, provided CBS News with a video statement. In it, Lopez, said, "It's our expectation to refund the original purchase price when returning an item with a gift receipt."

But Schmitz isn't buying Walmart's explanation -- or any more items with a gift receipt from its stores.

Schmitz said, "It was set up to where the person giving would not know if the gift was returned and the person receiving the gift would not know the amount paid."

Following the investigation, Walmart says, it issued a memo to its more than 3,800 stores nationwide to make sure all employees know that consumers with gift receipts should receive a full refund for the original amount paid, under company policy. It's also worth noting -- not all store items have the same return policies. So, Ming added, "You've got to be clear on the rules before you buy that next gift."

Article here...
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Old 05-20-2011, 09:37 AM   #2
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Wonder if it would work the other way too. I bought someone a bag and by the time she had wrecked it 3 months later the price had gone up.
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Old 05-20-2011, 09:38 AM   #3
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Old 05-20-2011, 09:49 AM   #4
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Yes it generally works both ways. When I worked retail in another life, if an item went on sale within 30 days of your purchase, all you had to do was come in with your original receipt and get the difference back. Then we kept your original and gave you a new receipt of course.

But in the story it talks about gift receipts. What are these? Receipts without the price on it? If so, then of COURSE the policy is going to be to only give the lowest price they've been for sale at in X amount of time. The store is never going to accept the responsibility to look up what you really paid, lol. To hell with gift receipts.. get a real receipt and give that to the recipient. No need to be modest about what you've spent.

edit: however I will say that their system should be able to look at your original purchase date and price it accordingly.
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Old 05-20-2011, 09:50 AM   #5
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Wow. I am floored. I have had walmart scan an item I was returning, and they knew which credit card to credit and did so without me pulling a card out of my wallet. This mean if they knew this level of detail transaction, they knew what I paid for it.

Clearly a mainstream shaving program in action.
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Old 05-20-2011, 10:00 AM   #6
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Wow. I am floored. I have had walmart scan an item I was returning, and they knew which credit card to credit and did so without me pulling a card out of my wallet. This mean if they knew this level of detail transaction, they knew what I paid for it.

Clearly a mainstream shaving program in action.
yep and they have millions of customers times shaving equals a rape.
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Old 05-20-2011, 10:09 AM   #7
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I'm going to buy sale stuff and return for full price, I think I will be able to live very comfortably
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Old 05-20-2011, 10:11 AM   #8
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I'm going to buy sale stuff and return for full price, I think I will be able to live very comfortably
will they honor that?
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Old 05-20-2011, 10:12 AM   #9
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It's Wal*mart, what the fuck do you expect.
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Old 05-20-2011, 12:49 PM   #10
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It's Wal*mart, what the fuck do you expect.
honesty
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Old 05-20-2011, 12:50 PM   #11
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I cant afford to shop at walmart...
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Old 05-20-2011, 03:04 PM   #12
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I was convinced a lot of stores did this and was thinking of doing this exact investigation myself. I didn't think walmart would be doing it. I found it happening in some smaller stores in the mall.
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Old 05-20-2011, 03:17 PM   #13
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So wait... If I go in and buy one of their red hot sales price HDTV's for say $499.99 and then come back next week with a gift receipt and it is back to $629.99, I get to pocket the difference?

Nice! Would be nice to see a lottery millionaire go in and buy 100 such items and then return them...

Then make a Youtube video entitled, How I Fucked Walmart in the Ass For $13,000!
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Old 05-20-2011, 03:20 PM   #14
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No way, they'll give you the lowest price the unit has been at for the past X amount of time (30, 60, 90 days? how long can you return stuff there anyway even with a receipt?). Their computer could easily compare the receipt date with the pricing in effect for that date, but they dont have to so you cant expect them to. Same with warranties that are based on you bringing in your copy of your receipt.. Stores wont just look it up for you. Part of the deal is you bringing your copy with you. Been there done that too!
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Old 05-20-2011, 03:22 PM   #15
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So wait... If I go in and buy one of their red hot sales price HDTV's for say $499.99 and then come back next week with a gift receipt and it is back to $629.99, I get to pocket the difference?

Nice! Would be nice to see a lottery millionaire go in and buy 100 such items and then return them...

Then make a Youtube video entitled, How I Fucked Walmart in the Ass For $13,000!
im sure there's some hidden policy. give them about 30mins they'll print one up.
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Old 05-20-2011, 03:30 PM   #16
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It's Wal*mart, what the fuck do you expect.
LOL, thank you! Yet another reason to NOT to shop at Walmart.
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Old 05-20-2011, 03:32 PM   #17
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I remember back in the day when I was broke.... I would go into Target and pay cash for an item on sale - high end item, like a stereo or TV. Then when the sale was over I'd return it, and make a few bucks.
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Old 05-20-2011, 04:15 PM   #18
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Old 05-20-2011, 04:16 PM   #19
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huh.. note to self not to buy gifts at Walmart.
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Old 05-20-2011, 04:31 PM   #20
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local song that they're playing all over...
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Old 05-20-2011, 04:40 PM   #21
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local song that they're playing all over...
dayum the checkout line would be long if they had some ass bouncin in front of the store. free lap dance when you buy a hd tv $10 for a dry hump
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Old 05-26-2011, 08:38 AM   #22
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ok a senator has asked the ftc to investigate. send your local senator the article!
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Old 05-26-2011, 08:44 AM   #23
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they give what the current value is, NOT what was paid. pretty stupid IMO.

when I was in college I knew this girl that would go buy shit on sale at walmart then return it to target or other department stores just to make a few extra bucks
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Old 05-26-2011, 08:49 AM   #24
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first time I hear of a "gift receipt"

nice!
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Old 05-26-2011, 08:50 AM   #25
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dayum the checkout line would be long if they had some ass bouncin in front of the store. free lap dance when you buy a hd tv $10 for a dry hump
you've never been to a walmart in the deep south have ya? LOL

it's like a paaaartay!
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Old 05-26-2011, 10:29 AM   #26
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you've never been to a walmart in the deep south have ya? LOL

it's like a paaaartay!
i been down to the dirty south to visit family but good lord its humid not my cup of tea. i avoid humid weather i felt like i was being cooked in my own juices.
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Old 05-26-2011, 10:30 AM   #27
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wtf did that say?
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Old 05-26-2011, 10:40 AM   #28
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wtf did that say?
still waiting for the word. it looks like skimming to me. id like to see if this works both ways. meaning when the price go's up do they pay the extra or does it only kick in when the item dips bellow the purchase price.
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Old 05-26-2011, 10:48 AM   #29
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Nice info. Thanx for sharing.
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Old 05-26-2011, 10:51 AM   #30
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The gift receipt has a code of what the person paid, so to pay less is BullShit.
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Old 05-26-2011, 04:01 PM   #31
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local song that they're playing all over...

What is the story with all of the terrible rap videos, lately?
At least they managed to keep some ass shaking the whole time (pretty much)

That is the most annoying and stupid rap video ever made, though. Especially the part about get yo numba get yo numba and all of that
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Old 05-26-2011, 04:03 PM   #32
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local song that they're playing all over...
love that video seen it on worldstar
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