I agree some things have been said that shouldn't of - but we all have of our off days. Just gotta learn from them and move on. We are trying to find out if the card was mailed when it should of been. According to our records it was indeed shipped when it was suppose to be but if his post mark says different then we need to find out why.

"rather horrifying?" grow some balls dude.

gfy mob mentality at it's finest.

Yep, you are as full of shit now as you were then.

The great and powerful Tranza may have gotten me fired, but you are still on the boards crying about $90 and I still drive a Porsche so........

It'll just take him a while to fire up his bootleg copy of Photoshop and whip one up, be patient.

My final observations on the way out of the thread:

1) I don't run a money business, but I know what my considerations are when I'm thinking about doing business with one. And since there's never any way to tell who is going to do a Mallick in advance, all I have to go on are the most superficial indications of trustworthiness.

2) So, if I *DID* run a money business, I'd want to run it like I was the most trustworthy guy in the world. I'd want to make like I was worried about my customers' last pennies. I'd want to look more honest than George Washington lecturing the Pope.

3) And that means, if there was ever a situation where it looked like one of my customers might have gotten the idea that a customer service rep lied in a way that cost him money, I would have bent over backwards to refund that money before the matter became public. It doesn't really matter what the underlying truth might be, or whether the customer was actually correct. This is definitely one of those cases where what the customer believes and will communicate to the world is the only opinion that counts.

4) And once the matter DID become public, I would go to the greatest of lengths to correct the problem. No waffling about forensic accounting to find out who is in the right, the important thing is to correct the public appearance that a customer lost some of their money because a Paxum person told them a whopper. You can't really undo the impression about the whopper, but the money is easy, you just reverse the charge.

5) That could have been done -- and publicly stated -- a whole bunch of posts ago.

6) Since it hasn't been, this thread is and remains a massive public relations fuckup and train wreck in progress. QED

My last post for a day or two, as I am about to hit the highway with my girl for some travel and entertainment. Good luck!

I threw the envelope away after I opened it. How the fuck was I supposed to know I'd need it?

Why?? Do you keep your mail envelopes?? What for???

Records.

So like when some card company overcharges you, you have proof to dispute it.

Instead of looking like some third world clown who spends more time on the boards being a squeaky wheel than earning any real money.

you said you send multiple programs 100k in sales each per year. why would this even be a blip on your radar?

How would I know it then? I opened the envelope and was happy to get my card.

I had no idea I was charged with those fees. I just found out later yesterday.

There's a saying down here in Brazil: "What is right is right."

I don't feel like I have to pay those fees.

Also, feel free to ask around pretty much ANY big sponsor about me. I have sent multiple programs over 100k last year, but I also have some big costs on my end: I employ 12 people, and have an office on one of the most expensive cities in the world for example.

There's a saying here in America: "Money talks and bullshit walks."

Everyone in here knows if that were true they'd have bought you the card, Tranza.

But please enjoy being a pretend whale, maybe you can get me fired from my current job for calling you a blowhard.

You are right. I'm not a whale, I'm just a small time webmaster.

So what does that make you? You got fired because of a small time webmaster, is that it?

Fuck off marketing guru.

I'm not replying to any off topic replies. No need for all this drama.

I would have kept the envelope as evidence. It clearly alerted you that something was wrong.

What does it make me? It makes me a guy with a way a better job than I had 5 years ago, while you are still pulling the exact same shit.

A job where if if some blowhard, cry-wolf, squeaky wheel made up some bullshit drama I'd tell him to go fuck himself like he deserves to be told (and like I told you last time) and my crew will back me up 100%.

It's funny how you make yourself out to be a whale but nobody ever sees you. I was in Vegas in January, shaking hands and drinking beers and living it up in a hotel room that's bigger than your entire house, where were you? Sitting on those hundreds of thousands?

I'd be willing to bet you've got a 2 inch cock. :1orglaugh

That's a bet you'd lose.

Just ask your mom.

climb out the window of your mom's shack down to the trash pile and get it.
stop being so obtuse

because you can't pay fees with fantasy land money.

christ, I think it took him 5 months to reach the $25.00 he whines about with me.:1orglaugh

For those to embarrassed to ask ...

"obtuse"
1) not quick or alert in perception, feeling, or intellect; not sensitive or observant; dull.
2) not sharp, acute, or pointed; blunt in form.


.

considering the 0 for 5000 ratio he showed when Amateur Allure was converting at like 1:500, I'd believe that.

The crazy thing is that even today AA sells like crazy, and he was more interested in putting me on blast and being a drama queen than making money.

Seriously? Damn. :2 cents:

Just for the record I want to say again that so far Paxum is OK for me, the currency conversion is a little high but not a lot higher than what Epassporte was (Paxum 7% - Epass slightly under 5%), so all things considered, I've no reasons to complain. Just making it clear since I posted something that wasn't accurate and I don't want that inaccuracy to be considered true.

However, just as a recommendation: other than Chris, I think everybody at Paxum should enter a Customer Service Workshop, it's not the first time Ruth or Paxum (Octave?) show a way less than professional attitude. As a matter of fact I still remember the first time Ruth shown up as Paxum representative insulting everybody, a real train wreck.

On the other hand, I can see Paxum is trying to solve issues. They have issues on their own, of course, but I can perceive a will to get better. So tell me: other than with Michael O., did anyone EVER got a solution to a problem with Epass? Of course not. And none of you gave them the shit you're giving to Paxum.

As for Paxum people: this thread is the publicity you bought with $90. Think about that next time you try to save those bucks, people was really hurt with Epass and you chose to step in that game, now get ready to dance because you'll need to live up to the expectations people never had with Epass. Try to learn something from Forkbeard's last post, you really, really, REALLY need it

I don't need luck with checks, see. That's the thing. They've been working since before I was born.

I think it's the users of these new online payment systems who need the luck. :2 cents:

:1orglaugh Right.


Just wondering, how long do you hold on to envelopes for incoming mail or do you automatically scan all incoming mail?

I guess you missed this part:


so if he doesn't have it now, its because he doesn't want to have it now.

I was at home when I got the mail, in the morning. I opened it, got the card and went to my office. I tested the card around 1PM (when I went out for lunch), came back to check why it wasn't working and just then noticed the fee.

When I got back home I noticed that the envelope wasn't there anymore. I have no idea if I threw it away or if the maid did it or if my gf did it.

I don't really think about what I do with the envelope once I open my mail, do you?

Fees refunded, thread closed.

To be 100% fair, I'd like to clear 3 things up, as I’m not looking to hurt anyone:

1. As stated, I only wasn't able to withdraw cash yesterday because I didn't know I had to transfer the funds from my checkings account to my credit card.

2. It took them a while to approve my account because I had sent them only one document, and to get it approved I had to send two different documents. Once I sent the second document my account was approved pretty fast.

3. They swear this card was sent on December 23rd, and I was told I might have seen the stamp from the Brazilian postal office. I have no way of confirming or denying that, as I don't work on the postal office and don't know what the stamp should look like. Lol.

I really think this was just a huge misunderstanding between me and Ruth, that got out of hand.

As I said on the beginning: Fees refunded, thread closed. I won't be commenting here anymore. I got what I wanted all along: a working card and the fees refunded. Nothing more, and nothing less.

let me help you cover the rest of your lie.

"just as my imaginary maids cleaned up my opened envelope, the imaginary trash truck rolled up and they took the envelope."

come on kid, keep digging.:1orglaugh

Case closed. :-)

It's pretty common for people to have maids down here in Brazil. Ask around.

I actually have 2, one that comes daily and another one that comes 2 times a week (to do laundry and some other stuff).

How many do YOU have old man? Or do you have to clean your own toilet?

and let this be a lesson to people doing biz with the mighty tranza.
expect him to immediately come to the boards start a thread about you defaming your business name, then back peddal when the extremely minor problem is corrected.
with your good name eternally smeared when searched for in google.

ouch, you got me.
pehaps I should come to the third world so I can get me some extra maids.

that way, I can lie and blame them for not having proof of my lies.

One day you guys will learn there is more to good customer service then simply replying fast to issues. People don't care how many reps can jump on a post right away, its the substance or their actions that matter to the customers.

So now its a show down. Paxum vs Tranza (their upset customer)

Paxum is demanding Tranza show proof in order for Paxum to make a simple refund of a couple bucks of fees.

After all of the poor customer service in this thread you should have came in and said "Even if we weren't wrong, we still going to make this right. The money is refunded to his card. We are sorry, problem solved".

You come across as acting too proud or too cheap (or both) and prefer to argue with an upset customer publicly then making it right. You are too stupid to realize that you will make much more money in the long run JUST FROM TRANZA, but making him happy in this "miss understanding". If he decided to say fuck it and not use your company any more not only will you lose more in future revenue generate from him but he will be a pissed off customer who will be likely to tell 100s of people bad things about you.

Then there is all of the people who read this thread and get turned off by the way you handle these type of issues that may never use your services. Hell I would have refunded the guy for more than that and I am not the one trying to keep a good image and get more customers. I would have done it simply because I believe in keeping customers happy and continuing to be my customers.

If you want to hire me to consult you on PR issues lets talk. You guys really really suck at it.

:1orglaugh:1orglaugh:1orglaugh

Congratulations on your blackmail, Big Time.

i'm sure payoneer, cashx and emcpayouts would love to arrange that.

I still think paxum showed their true face ... its all about initial reaction

cliff notes please

I did not understand if the maid, cleaning, has removed the date or the envelope is gone.
happy for the final success :thumbsup