Mojohost I have a Customer Service issue, HostHead Customer... Please Read

Hey Brad...Keep your head up bro. The acquisition/migration challenge is hard enough by itself not to have people coming to the board questioning your integrity. It's kind of like our conversation in LA this week....dont let the good things people say about you make you too happy and dont let the bad things people say about you make you too sad. There will always be haters in the world....you just keep doing what you have been doing and your customers will continue to love you.

I am sure that your crew will get the other company's shit straightened out soon and have then back up and running in no time.

--T

I understand about being down,its SUCKS, but perhaps its not Mojo at fault at all ??

You understand that if/when a data center goes down, that means support has probably thousands of e-mails saying.. "hey, why are we down?"... right?

Now.. would you rather them answer every one of those e-mails, or get the service back up as quickly as possible?

Man, come on. They purchased the damn operation. Unless there are some provisions in the acquisition I don't know about Mojo is 100% responsible and at fault. Hosthead is no more, Mojo is. Customers don't give a damn. They want uptime and support. Expect pissed customers when nada is happening.

The previous owner and network admin are on site and reporting everything resolved, finally. Clients will be updated further, directly. Given time and opportunity, we will more than make this up to HostHead clientele and build tremendous goodwill for the future.

Sincerely,

Brad Mitchell

Dear HostHead Customers-

Starting late this afternoon, HostHead experienced a network outage in it's Wisconsin data center. We have been working with the previous owner at resolution since the onset of this critical situation and are expecting resolution very soon.

We have a significant investment and interest in the satisfaction of every HostHead customer. While today is a bad day for HostHead clients, it is precisely a reminder about why the acquisition of HostHead by MojoHost is ultimately going to pay dividents to HostHead clients. Today's outage is not a result of any errors or omissions on our part, rather, a result of the limitations that have always been present within HostHead (limited staff, inappropriate infrastructure) which we have inherited. We are working diligently on a scheduled timeline to move servers and clients from the Wisconsin datacenter to MojoHost. The critical issue tonight, however, is getting it back online altogether.

To answer lauralace's initial question, nobody is "being scammed". We have owned HostHead for more than a month and been providing support for nearly two. With regard to the billing, the descriptor would have historically read 'North Tone' then 'MojoHost' and this month 'HostHead'. With all of HostHead's network down, this prevents us from sending out client emails from their information systems, which, at this time, are wholly separate still from MojoHost until the transition is complete.

I will update this thread when we have secured a resolution.


Sincerely,

Brad Mitchell