Mojohost I have a Customer Service issue, HostHead Customer... Please Read

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  • lauralace
    Confirmed User
    • Jan 2010
    • 138
    #31
    Originally posted by Brad Mitchell
    Dear HostHead Customers-

    Starting late this afternoon, HostHead experienced a network outage in it's Wisconsin data center. We have been working with the previous owner at resolution since the onset of this critical situation and are expecting resolution very soon.

    We have a significant investment and interest in the satisfaction of every HostHead customer. While today is a bad day for HostHead clients, it is precisely a reminder about why the acquisition of HostHead by MojoHost is ultimately going to pay dividents to HostHead clients. Today's outage is not a result of any errors or omissions on our part, rather, a result of the limitations that have always been present within HostHead (limited staff, inappropriate infrastructure) which we have inherited. We are working diligently on a scheduled timeline to move servers and clients from the Wisconsin datacenter to MojoHost. The critical issue tonight, however, is getting it back online altogether.

    To answer lauralace's initial question, nobody is "being scammed". We have owned HostHead for more than a month and been providing support for nearly two. With regard to the billing, the descriptor would have historically read 'North Tone' then 'MojoHost' and this month 'HostHead'. With all of HostHead's network down, this prevents us from sending out client emails from their information systems, which, at this time, are wholly separate still from MojoHost until the transition is complete.

    I will update this thread when we have secured a resolution.


    Sincerely,

    Brad Mitchell
    Thank you. I will pass your post on to 2 other forums I'm on for people who don't visit GFY.

    I apologize for my poor choice in thread titles. I am unable to edit it or I would.
    There are many differences between adult and mainstream. Learn how to make Mainstream Marketing work for you!


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      Comment

      • Agent 488
        Registered User
        • Feb 2006
        • 22511
        #32
        ban hammer coming down like the hammer of an angry god.

          Comment

          • pornpf69
            Too lazy to set a custom title
            • Jun 2004
            • 15782
            #33
            it would be nice if an email was sent to all costumers about this problem...

              Comment

              • Brad Mitchell
                Confirmed User
                • Nov 2001
                • 9813
                #34
                Originally posted by pornpf69
                it would be nice if an email was sent to all costumers about this problem...
                I would have sent an email when this started if the actual customer support systems were accessible. When we have resolution, it's the first thing I will be doing.



                Brad
                President at MojoHost | brad at mojohost dot com | Skype MojoHostBrad
                71 industry awards for hosting and professional excellence since 1999

                  Comment

                  • chaze
                    Confirmed User
                    • Aug 2002
                    • 9774
                    #35
                    Been there man, one time most of LA went offline for a couple hours. Sucks but sounds like your handling it well.
                    Like the desert needs the rain
                    We do fully manged WordPress, VPS, and Servers. Adult Host Pro https://adulthostpro.com/ Since 2001

                      Comment

                      • CyberHustler
                        Masterbaiter
                        • Feb 2006
                        • 28718
                        #36
                        Originally posted by AzteK
                        “If you can convince the lowest white man he’s better than the best colored man, he won’t notice you’re picking his pocket. Hell, give him somebody to look down on, and he’ll empty his pockets for you.”

                          Comment

                          • trevesty
                            Confirmed User
                            • Aug 2006
                            • 3810
                            #37
                            Originally posted by lauralace
                            No, I read the thread, and nowhere has he addressed why tickets are being ignored for hours and hours. Support people are not on site in Wisconsin. They have no excuse I can think of for ignoring tickets all day long.
                            You understand that if/when a data center goes down, that means support has probably thousands of e-mails saying.. "hey, why are we down?"... right?

                            Now.. would you rather them answer every one of those e-mails, or get the service back up as quickly as possible?
                            The Fap Guide

                              Comment

                              • AndreaM
                                Confirmed User
                                • Mar 2008
                                • 174
                                #38
                                The idea that Brad could even contemplate scamming anyone is so completely absurd I seriously thought this thread was a joke. You will find very few people in this world, much less in this industry with the amount of sincerity and integrity that Brad has. I'm sure he's all over everyone involved in getting this situation fixed as fast as possible. His name is attached to it, and that actually means something.
                                Engagement Marketing/Brand Development

                                K2Dynamics, Inc.

                                [email protected] | ICQ: 40794650 | skype: andreajmata

                                  Comment

                                  • Rochard
                                    Jägermeister Test Pilot
                                    • Dec 2001
                                    • 75733
                                    #39
                                    I can imagine this is a difficult situation - the new company isn't tied in with Mojo host yet, and they are depending on their old system (and staff) to fix issues. That's a bit difficult.

                                    Good luck Brad.
                                    Herschel Savage
                                    Brooklyn, NY

                                      Comment

                                      • GTS Mark
                                        Vrume Mark
                                        • Jan 2001
                                        • 20912
                                        #40
                                        Brad is one of the best and most honest guys in the hosting biz if not the entire industry.

                                        This thread should be deleted...

                                          Comment

                                          • CDSmith
                                            Too lazy to set a custom title
                                            • May 2001
                                            • 51460
                                            #41
                                            One of the worst thread title choices ever.

                                            Brad strikes me as a guy who, once things are back up and running, will figure out a way to make it up to the people who were inconvenienced. Just my impression, but my impressions of people are rarely wrong.
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                                              Comment

                                              • Agent 488
                                                Registered User
                                                • Feb 2006
                                                • 22511
                                                #42
                                                this thread will now be indexed and show whenever one searches for "mojohost."

                                                fuck you internet.

                                                  Comment

                                                  • Jman
                                                    Too lazy to set a custom title
                                                    • Sep 2003
                                                    • 22837
                                                    #43
                                                    Originally posted by lauralace

                                                    I apologize for my poor choice in thread titles. I am unable to edit it or I would.
                                                    That's what everyone's say after they insert their foot in their mouth.

                                                    Lesson learned I guess
                                                    Orkestrait NSFW AI
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                                                    Email: [email protected] TG: @jman1216

                                                      Comment

                                                      • SweetT
                                                        Shank-A-Potamus
                                                        • Jan 2002
                                                        • 1756
                                                        #44
                                                        Hey Brad...Keep your head up bro. The acquisition/migration challenge is hard enough by itself not to have people coming to the board questioning your integrity. It's kind of like our conversation in LA this week....dont let the good things people say about you make you too happy and dont let the bad things people say about you make you too sad. There will always be haters in the world....you just keep doing what you have been doing and your customers will continue to love you.

                                                        I am sure that your crew will get the other company's shit straightened out soon and have then back up and running in no time.

                                                        --T

                                                          Comment

                                                          • corvette
                                                            Confirmed User
                                                            • Oct 2001
                                                            • 7880
                                                            #45
                                                            brad is as solid as they come.
                                                            If you need a good company for check writing services, then check out checkissuing, and for webhosting, check out Phoenix NAP

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