Mojohost I have a Customer Service issue, HostHead Customer... Please Read

**Cyandin** · 02-13-2011, 04:00 PM

I'm quite confident that there is a reasonable explanation. Brad's a top notch guy. Have you contacted Mojo?

**candyflip** · 02-13-2011, 04:01 PM

Originally posted by Cyandin

Have you contacted Mojo?

Did you read the post?

**Fat Panda** · 02-13-2011, 04:02 PM

scamming is a dangerous word

**Agent 488** · 02-13-2011, 04:03 PM

stand up.

**lauralace** · 02-13-2011, 04:03 PM

Originally posted by Cyandin

I'm quite confident that there is a reasonable explanation. Brad's a top notch guy. Have you contacted Mojo?

Yeah, me and dozens of others are awaiting replies. Some people have been waiting 12 hours with no answer yet.

**Cyandin** · 02-13-2011, 04:04 PM

Originally posted by candyflip

Did you read the post?

Yes, but since Mojo bought them, they are the relevant authority to contact, unless I'm missing something here.

**AzteK** · 02-13-2011, 04:05 PM

Originally posted by lauralace

I was wary when mojohost bought hosthead but since it was only a few dozen sites I had on there I left it alone to see how it went.

But now, within 2 days of charging my CC the monthly fee, all my sites are offline AND all the support emails are not answering.

WTF?!

**2MuchMark** · 02-13-2011, 04:09 PM

Originally posted by lauralace

I was wary when mojohost bought hosthead but since it was only a few dozen sites I had on there I left it alone to see how it went.

But now, within 2 days of charging my CC the monthly fee, all my sites are offline AND all the support emails are not answering.

WTF?!

Clearly nothing else could possibly be going on.

**lauralace** · 02-13-2011, 04:12 PM

Originally posted by MarkPrince

Clearly nothing else could possibly be going on.

I can't think of a single 'good' reason for so many different people having tickets ignored for 12+ hours. Mojohost is online. They should be answering tickets, or at the very least send out a mass email explaining wtf.

There might be one, but I can't come up with it. If it's not a scam, why haven't we been informed there is a problem or had tickets answered?

**JFK** · 02-13-2011, 04:13 PM

Originally posted by MarkPrince

Clearly nothing else could possibly be going on.

absolutely not

**izzynew** · 02-13-2011, 04:14 PM

Scamming is not a word I'd use to describe this. People pay their hosting at different times of the month.
But less than adequate customer service at the moment for Hosthead customers, I'd go with that.

**Gerco** · 02-13-2011, 04:16 PM

This has to be a joke right? Seriously... Mojohost's support is second to none. I have been with a few other companies in the 11+ years I've been doing this and the others don't even begin to hold a candle to mojohost. Longest I have ever waiting for a response on a level 3 ticket (meaning not even that important) was about 10 minutes.

**DangerX !!!** · 02-13-2011, 04:17 PM

I'm pretty sure they will show up in this thread very soon with the explanation.

**Agent 488** · 02-13-2011, 04:21 PM

another webair success story.

Mojohost I have a Customer Service issue, HostHead Customer... Please Read

Mojohost I have a Customer Service issue, HostHead Customer... Please Read

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment