thats around 12k owed then?

Nice post. Very true.

Try websitebilling. They seem to have their situation sorted out.

A processor without a 800 number? I would never process with anyone unless I could contact them around the clock toll free. I will stick with CCBill they kick ass and their relationship with Visa/Mastercard is awesome.

Not only don't they have an 800 # they don't appear to be answering emails on this subject either.

That is your first bad sign. It is kindof like finding a webhost. You need to beable to get a hold of someone anytime, anyday. I don't care if it is Christmas there should be someone around.
That is definetly true for your processor. If they go down and you can't get a hold of anyone you are fucked.

Just received this email:

=============================================
Dear PSW Webmaster,

We are pleased to offer our affected clients a solution to the upcoming Visa processing gap. A third party, SCZ Investments Ltd, has offered our clients the ability to operate under their corporate umbrella and registration.

There will be no charges or fees to you, our client, as all of the necessary arrangements have already been made with SCZ. Your processing fees will not be affected in any way. Your customers will not notice this change, except in that the name appearing on their credit card statements will now show both PSW and SCZ descriptor information.

We hope that you will take advantage of this opportunity and continue processing through PSW. If you wish to participate, there is no action required on your part. If you do NOT wish to participate, please let us know as soon as possible.

Regards,

Client Services
PSW Billing Solutions
[email protected]
www.pswbilling.com
=============================================

Hmmm... so does this mean SCZ (whoever they are) will be risking their merchant status in order to add another buffer level to transactions?

Seems like more sticky tape and bandaids... :angel

Yet another email I didn't get from them. This is getting really old, really fast. Anyone know a good processor I can use (being Canadian) to plug a third party shopping cart into? Thanks.

Round 2. Sorry for the delay. Wanted to wait until after the second email. :)

Sexfind: How confident is PSW Billing of being able to continue to process VISA over the foreseeable future for Australian clients?
It?s not as much a question of confidence as it is one of practicality. Any billing company with a proper international banking relationship can currently process your transactions. However if Visa-International follows Visa-USA and cross-border settling is stopped (which is likely in 6 to 8 months) the IPSPs will need to have a banking relationship in your region. We are fairly confident that we will have a proper relationship within that timeframe. However, there is no hard guarantee (which is part of why some billing companies have decided to close the borders now, expanding as they secure local agreements. This may also answer your question to corvett.)

2. Do you envisage any other difficulties in future with any aspect of the processing at PSW?
Loaded question. :) No billing company in the high-risk arena can promise a difficulty-free future (simply because the playing field is constantly changing). Thus, we will contend that every billing company is likely to have future difficulty with aspects or freedoms which are currently complete ignored. For PSW specifically, the singular problem that started this thread is one like that of a cut phone line. It doesn?t matter where it?s cut, the signal (or transaction) won?t go through on the original line. We do not foresee additional problems, however we don?t know what the weapon of choice will be in coming months.

Hooper: i hope they manage to work everything out
We are. :thumbsup

Directfiesta: Not with you guys, but I appreciate your answers
Forums make for interesting speculation, we?re glad we?re able to post here too!

jact: just wish customer service was a little more refined
Customer service has been an item of discussion as of late. Your concern (along with others here) has been duly noted.

Hellfire: They owe me my fucking money.
We appreciate you providing your account number. That account, deactivated in mid November, was the only in the history of our company not to receive its hold back for very specific reasons and undeniable evidence regarding US Law, Visa Policy, and Credit Card Fraud. (The original gfy thread discussing the related events appears to be offline.) We do not wish to adversely affect your professional reputation and thus will not detail the situation here.

jact: another email I didn't get from them
Someone will check your account settings and contact you. There are a number of reasons you may not have received either email. Sorry for the continued stress. Probilling is based out of Canada and we have had great relations with them, as you search for backup options. :)

Rowan: does this mean SCZ will be risking their merchant status? Seems like more sticky tape and bandaids.
SCZ came forward with a solution for webmasters who don?t have access to other immediate avenues. This is a temporary solution as the circumstances themselves are temporary. All sites with unqualified content were removed months ago and thus SCZ offered to provide an umbrella during the rain.

Tipsy: at least your trying hard to resolve it and answer peoples concerns, rather than 'hiding behind the sofa' until it all dies down and goes away like others are fond of.
Thanks for the note. We?d rather sit on the sofa and talk with you. Hope this has helped calm some nerves. :)

PSW,

Your original email didn't make it clear that this SCZ thing was only a temporary (?) solution...

to PSW guy:

Why did you never inform me about account termination?
I had 3 accounts, not one! and some of my friends also don't getting paid his hold money! I know, PSW pays to these accounts who still having active PSW subscribers on it, becose PSW affraud tons of chargebacks and kick-out from biz.

If you are nice boys, please, send me an e-mail with full axplanation of termination of all my 3 PSW accounts!!!
You have my e-mail .

I'm never broked your rules. always according them.

I'd like to thank Matt for taking the time to call me last night and sort out some of my issues with this situtation. Though I did receive a response to my email to customer service nearly 72 hours later, which was full of BS however I will take into account that the PSW rep here has said they are addressing their customer service problems. (START BY FIRING EILEEN! She's 3 for 3 on screwups with me!). Thanks again Matt.

PSW Billing Solutions
pelase answer to this guy(Hellfire), I do know him for 2 years already, nice person, really "right" person to deal with.

Also I do know which of his websites were under your service, VISA USA really stopped accepting new transactions for this kind of websites since Nov, but if someone broke any laws - this is you, who accepted and processed transactions for his websites during 1.5 years!

Now when you are unable to make a penny from this theme you just blocked his account and kept his money for your needs. You ever didn't notify him that his acounts were closed and why! :321GFY

Jact,

Ahmen in regards to Eileen..totally out of it and not about to lift a single finger to help.

They've been processing cc's since 12/24/02 for me, and haven't received a single penny from them yet (and they do owe me a fairly large amount of money!).

So, on top of all that, today I lose my VISA access with them. Call them up (someone actually answered the phone..one of the worst customer service groups in ebilling) and am told they don't know HOW it happened, and it would take 7-10 days before I could get Visa access again (Yes..I AM a U.S. webmaster).
So..I'm cutting all ties with them. They serve up failing grades in too many areas to be considered "Professional ebillers".

Wow. What intellectual insight, 'Dawn'. You might want to gather facts rather then speculate, trailerpark girl. :321GFY

http://www.davidsj.com/revsam/loser.jpg

So this SCZ will own those members tho, correct? The sites that produce the joins will not have access to the member info unless SCZ wants to give them to the sites at the end of this temporary solution?

Im an Aussie and have used www.globosale.net for around 12 months. Used to be my primary but I switched to PSWBilling for primary. The advantage of globosale is that they dont charge to do direct deposit. The disadvantage though is that their graphics look shitty and my biggest beef is that they allow users to unselect a tick box on their signup page for rebilling as they go in. Subsequently rebills are low. I think Globosales back end is better.