Open source "Help Desk" software?

[Sly]

I'm looking for a server-side open source software that can manage multiple e-mail addresses in a help desk style fashion. All of your basic functions... tickets, multiple users, some sort of separation between e-mail addresses. For example, there might be a "sales" section and also a "billing" section.

I've used Cerberus in the past, and that would work fine for this, but they don't seem to have a free version anymore.

Suggestions?

[pristine]

Most of them suck. Pay a little and use a real system.

http://www.zendesk.com

[Babaganoosh]

I've been using OSTicket for a long time. Its development has been stalled for almost a year now but really there isn't anything left to do. It's perfectly functional and virtually bug free.

[jonnydoe]

I have to assume you have searched sourceforge.

[CYF]

I've been using OSTicket for a long time. Its development has been stalled for almost a year now but really there isn't anything left to do. It's perfectly functional and virtually bug free.

+1

OSTicket is nice.

[SomeTJ]

I haven't used it, but I've heard Hesk is aight.

Hesk.com
(can't post links because I don't spam enough.)

[k0nr4d]

Ive used OSticket, not really a fan to be honest.
I also wa sthinking of using kayako or whatever, but as soon as i went on live support and some indian sounding name with poor english started speaking to me and couldn't answer any of my questions, I decided against it.

[k0nr4d]

Most of them suck. Pay a little and use a real system.

http://www.zendesk.com

zendesk is a hosted solution, not open source. For this to work, you'd have to give this third party access to your support email inbox, and they would be able to access all customer support tickets (which may have sensitive information)