Webair Support Ticket

[FreeHugeMovies]

Subject: Add Domain

Sent Email at: 8/21/2010 11:12 AM EST.

Received Email at: Sat 8/21/2010 11:57 AM EST.

Hello,

www.blablabla.com has been added to your server. Let us know if anything else is needed.

As Always thanks Webair!

[Vendzilla]

Been with those guys for a long time, if I need something, either support ticket or live chat, always gets it done.

[Barefootsies]

It's always nice to read a positive love story.

[Sly]

40 minutes to add a domain doesn't really impress me.

[Dvae]

40 minutes to add a domain doesn't really impress me.

Some people don't have very high expectations, afterall its the wknd.

[Supz]

I just went through 10 of my Amerinoc Tickets and I cant see a response time of more then 13 minutes.

[Altwebdesign]

always said it and i continue to say it, they are the best and their suppost is second to none

[Barefootsies]

I just went through 10 of my Amerinoc Tickets and I cant see a response time of more then 13 minutes.

Response times, and resolution times are two different things.

[nico-t]

so we should all make threads when hosting companies are doing what they are paid for?

[Supz]

Response times, and resolution times are two different things.

I should have said response / resolution. I mean, If a host can't add a domain for you within the 1st response time you should probably host elsewhere as I would. I just went through the same tickets. Every single one had the first response as the resolution. I am not trying to knock webair as I have never hosted with them. But even in other tickets I have had with Amerinoc, if the response time was 5-10 minutes and they needed more time to fix it. It was still way under the 45 minute mark as the OP was bragging about.

[rowan]

Managed hosts probably have a scripted system that can add a domain to a customer's server with a few parameters and a click... wouldn't it make more sense to just let the customers to do this?

[Agent 488]

wow mind blowing.

[Barefootsies]

wouldn't it make more sense to just let the customers to do this?

That is called unmanaged hosting. If you want to do it all yourself, then get an unmanaged box.

The price difference is not that big a difference typically, depending on the host, but some people do not want the hassle of doing it themselves. Even though some requests you can handled yourself in 1-15 minutes.

Some clients prefer or want to simply fire off a ticket, and be done with it.

[Vendzilla]

with Webairs custom panel, I can add a domain in seconds, I don't know how it is for a shared account
Same goes with a MySql database, email accounts, just about anything

[greg80]

why don't you add it yourself using control panel??

[HomerSimpson]

webair sucks...

[Zuzana Designs]

I have been with Webair for over 6 years. They take care of anything I need done asap. I use the live help as I have a dedicated box. Two thumbs up for Mike and Webair.

[Kelli58]

Less than an hour to answer and deal with a support ticket impresses the hell out of me ... especially considering that I've been waiting like 20 days for a rep from one affiliate program to answer my last email. LOL

[Klen]

webair sucks...

Fuck you.

[woj]

doesn't sound that impressive, it's a 5 min task top for even a junior tech...

[Klen]

doesn't sound that impressive, it's a 5 min task top for even a junior tech...

It is ,but keep in mind there is tons of people who want same thing to be done.

[imabro]

40 minutes to add a domain doesn't really impress me.

new record

[cess]

doesn't sound that impressive, it's a 5 min task top for even a junior tech...

Yep I'd be pissed if it took 40 mins to add a domain. Natnet has always done that for me within 5 mins or less, even at 3am. Hell I asked them to add a new user and 10 domains to it not that long ago, they did it in about 5 minutes.

[heymatty]

Damn. That would make me insanely mad. 40 minutes for a domain add.

[baddog]

Takes about 30 seconds with DirectAdmin.

[icymelon]

or cp.webair.com hit the add domain link and your good as soon as the dns updates.

[Klen]

Takes about 30 seconds with DirectAdmin.

Yep,even biggest noob should know to use control panel,no matter what control panel is used.Which is way i find it funny when someone post "omg the xxxhost created me mysql database in 5 minutes"

[area51 - BANNED FOR LIFE]

I'm surprised they know how to add domains

[Dvae]

28 posts later and dead silence from the OP

[RyuLion]

Support Ticket to Webair???
I haven't sent one to them in years..lol
Been with them for 9+ years..

[Vendzilla]

Support Ticket to Webair???
I haven't sent one to them in years..lol
Been with them for 9+ years..

You just put up ass biting pics

[Marshal]

never tried webair (a friend of mine is hosting with them for years and said they are pretty reliable).

i don't mean to be rude, but have anyone ever tried natnet? i bet they are used to their service in no-time. time for setting up a domain is less than 5 minutes (usually 2-3 minutes). they are also using the support ticket system. my two cents...

[Jim_Gunn]

I have a managed server with Phatservers and I prefer to add my own domians with DirectAdmin. And they are fast as hell with support for anything else.

[2intense]

webair sucks...

correct . UP time is a disaster

[Zuzana Designs]

I just needed something done with my dedicated server and hit up Webair's live support. It took less than 3 seconds to get a tech on and they did what I asked in less than 2 minutes. Thanks Webair.

[18teens]

40 minutes to add a domain doesn't really impress me.

Actually, 40 minutes is quite slow. People hosting with Webair have such low expectations.

[cess]

Yep,even biggest noob should know to use control panel,no matter what control panel is used.Which is way i find it funny when someone post "omg the xxxhost created me mysql database in 5 minutes"

Sometimes there isn't a control panel and most people don't have a clue without one. It could be they don't want to login and do it themselves if they don't have a control panel. I can understand why some host don't include one by default considering all the vulnerabilities some have or had over the years.

[FreeHugeMovies]

A lot of hate in this thread from some ppl. Maybe the example I gave wasn't the best, but some ppl complain about webair. I've been with them for 6+ years and never have had a problem!

[hashbury]

40 minutes to add a domain doesn't really impress me.

[WebairGerard]

Thanks for the positive comments FHM and others.

Yes all clients have the ability of adding domains via our proprietary control panel that is included FREE with all hosting plans as well. That said we are always here to assist clients directly 24/7 if they prefer.

I would be more than happy to assist anyone here with a discounted hosting plan so you can give us a try for yourselves. I will also be at the Qwebec Expo in Montreal later this week if anyone would like to meet with me personally to discuss.

[Deej]

Wieners n stuff

I am glad to see all webair threads these days are positive.

[SykkBoy]

I also have a couple boxes with webair and am happy with their support. Gerard is always reachable and great to deal with.

[WebairGerard]

I'm surprised they know how to add domains

hmm is this the same area51 emailing us for server quotes last week?

correct . UP time is a disaster

2intense you must have the wrong company...our uptime is 99.9999%

----------------------------------

Thanks again to everyone else for the positive vibes!

Recent changes we have been making to keep up with the tremendous growth Webair has experienced have greatly effected our response times and continue to do so:

- We have re-worked our ticket systems and hired additional techs so that tickets are responded to and worked on within minutes.

- With our latest office / datacenter acquisition we have consolidated a majority of our NY locations under one location, making management of our infrastructure much more efficient & effective.

- Improvements on our proprietary Control Panel that is included FREE with all hosting plans have decreased our support inquiries tremendously.

- We continue to offer NEW dedicated and VPS hosting plans along with new services such as our Cloud Hosting solutions, striving to provide the best services and support to our new and existing clients.

- Our new Website was recently launched and to celebrate you can win a FREE iPad:
http://www.gfy.com/showthread.php?t=980420

Thanks again guys and stay tuned for upcoming press releases with more big news from Webair coming soon!

[FreeHugeMovies]

Don't take their shit Gerard!

[DanielS]

Their support always replied very fast and solved things like no other hosting company I've used in the last 9 years did.