How long should a server Reboot Take?

[maxpower]

I have been trying to get my server company to reboot my server for 8 hours now (from the time the first responded to the problem) Yet this have still not done it, so I was wonder what is average time for a reboot 24hour, maybe 72hours, Hell why not take the whole fucking Week

[Cyandin]

I have been trying to get my server company to reboot my server for 8 hours now (from the time the first responded to the problem) Yet this have still not done it, so I was wonder what is average time for a reboot 24hour, maybe 72hours, Hell why not take the whole fucking Week

It should be well within 15 minutes, or, if your host provides Remote Reboot like we do, you can even (should you so desire) click your mouse and have it done instantly.

Let me know if I can help with anything!

[maxpower]

I am so sick and stressed out dealing with a butch of 1/2 ass mother fuckers, 8hours and counting to do a server reboot on a multi-thousand$ monthly contract.

Sometimes I wish I could physical put my foot right up some of these mother fuckers asses

[Agent 488]

3 to 4 weeks usually.

[maxpower]

Ya I think this guy took off in the middle of the afternoon on a Tuesday Never to return. I really have to get a better host, I can not deal with this kind of mess every time their is a server issue.

[maxpower]

That's 10 hours now encase anyone is counting........

[rowan]

Definitely not an acceptable time frame, since they've responded it should have happened shortly after that. What exactly was the response? "I'll get back to you"?!?

Are you sure it's just a simple reboot, perhaps there's other issues that are stopping it from coming back up cleanly...

[chaze]

Max 5 minutes, but some can hang on things like a fdsk for up to a hour.

[directfiesta]

Tough no more new adult, we offer remote reboot ( http://www.apc.com/products/family/index.cfm?id=70) thru web interface.
Otherwise, a ticket will get you a reboot within 15 minutes ( time to walk to the server ...).
If there is a reboot issue ( HD, power supply,etc ) client is notified right away.

You should look to change host .

[Jakez]

Max 5 minutes, but some can hang on things like a fdsk for up to a hour.

What's a fdsk?

[Cyandin]

What's a fdsk?

He meant a FSCK (file system check). I think he was just mistyping it as "fdisk" - possibly due to being trapped in a wormhole to Windows 98 land. Noooooooo!!!! We must save our comrade!!

[KaliC]

He meant a FSCK (file system check). I think he was just mistyping it as "fdisk" - possibly due to being trapped in a wormhole to Windows 98 land. Noooooooo!!!! We must save our comrade!!

lol he just dated himself, how old are you Chaze?

[KaliC]

I should mention I have my servers at DWHS and they monitor it for me and reboot it automatically. To be honest in 5 years I have never had to call in for a reboot. I had a server crash and they restored the same day back ups within a maybe 5-10 hours and I was live again.

[Cyandin]

lol he just dated himself, how old are you Chaze?

Wow, I can't believe nobody caught my horrible late night fail.

fdisk is a *nix command typically used to check drive/partition structure on a server, a la "fdisk -l"

The dated windows disk checker is "chkdsk"

I'm starting to question 5 hours energy now....

[KaliC]

Wow, I can't believe nobody caught my horrible late night fail.

fdisk is a *nix command typically used to check drive/partition structure on a server, a la "fdisk -l"

The dated windows disk checker is "chkdsk"

I'm starting to question 5 hours energy now....

He must of been thinking fsck for sure

[maxpower]

we are pushing 11 hours now, all they said was "it will be rebooted shortly" and that was like I said 11 hours ago.

Of course I sent them a few e-mails about all of this LOL

But they have not responded in the 11 hours now, I guess no one is at the location the server is to hit the button on it (or what ever is involved)

[baddog]

Have you followed up with them? It is entirely possible they rebooted and there was a failure that they did not notice. Or can you tell nothing has been done?

[maxpower]

Ya I sent them so many e-mails, well like 1 every 2 hours or so with no response

[maxpower]

Might be something more than a stander web reboot, as I can do that in my set-up just does not work to ever fix these problems

[TidalWave]

we are pushing 11 hours now, all they said was "it will be rebooted shortly" and that was like I said 11 hours ago.

Of course I sent them a few e-mails about all of this LOL

But they have not responded in the 11 hours now, I guess no one is at the location the server is to hit the button on it (or what ever is involved)

Why did you need a reboot anyways? Servers shouldn't need reboots under normal operation other than OS updates

[maxpower]

Well I added a new script from a well known company a few days before, and it had just started yesterday to get some users online at one time.

I assume the problem is in the script, or how the scrip works with the server setting Ect..........

[maxpower]

Of course I can not disconnect this newly added just released script from my system to test my theory until these fuckers get the server working so I have access to it

[SEO Expert]

which hosting company is that?

[Cyandin]

which hosting company is that?

The innerwebz lead me to believe OVH, but I don't actually know for a fizzact. OP?

[maxpower]

I don't want to be going around throwing stones, just need to bitch. I do still have to work with this host at the end of the day in some way or another..........

[TidalWave]

What if you make a new ticket? Do they respond in that one?
What about calling them or emailing their management team or emailing a representative you may have worked with in the past?

[maxpower]

Not sure any of that would help, they are all the same people from what I know. I sent them lots of e-mails, they know I need this done but......

I am going to have to find another host in the end, but Please not offers I other problem right now

[chaze]

Not sure any of that would help, they are all the same people from what I know. I sent them lots of e-mails, they know I need this done but......

I am going to have to find another host in the end, but Please not offers I other problem right now

Ewe good luck and I hope you have back ups just in case.

[maxpower]

Thax But its down again now, and I guess this whole mess can start all over again. My host are not very responsive in peek user times as they are overseas I guess, but this stuff is not working for me.

I could pay less for the same servers someplace else I used these guys because i thought the could handle a site like mine.

I am going to have to do something soon, I can not have my site doing down every fucking 10 hours and take 15 hours each time to bring them back up (or at least loss the peek of the fucking day)

I need better support, this is ridicules, How many hours do you think it will take to get a response this time?

[maxpower]

Why did you need a reboot anyways? Servers shouldn't need reboots under normal operation other than OS updates

Maybe I should transfer this server over too you? Just the one the scripts on for now, you seem to be around in the middle of the day. But you would need to know how to deal with these script/severer set-up issues their are lots of them.

Also we will need to max out the Ram for this server just for starters....

[mikke]

max 10 minutes..
but if you have big hdd (counting in teras), and your uptime was huge, then os will check harddrive for errors.. - if you are using ofcoz..

if still isnt up, hit your dc to setup kvm