webair support

[icymelon]

how long does it usually take your support tickets to get attended too?

[ztik]

Dunno.. just message one of the techs on AIM and they reply right away

Or call them. Did the other night at 2am drunk cause I thought one of my servers were broke (but they weren't I was drunk) and the guy was friendly lol. He answered right away

[SBJ]

this should be a long thread.. see sig

[F-U-Jimmy]

Averages about a hour to get an e-mail response. And the problem is usually fixed within a few hours....

[WebairGerard]

how long does it usually take your support tickets to get attended too?

you can always reach a tech 24x7 via live chat as well. I will contact you now and see that you are in touch with our support team.

[brassmonkey]

g00d deal

[digifan]

They help and solve the case pretty fast. Just contact live support.

[WiredGuy]

Live support is probably the best way to resolve an issue, much faster than the ticket system.
WG

[Barefootsies]

this should be a long thread.. see sig

[Boozer]

or switch to natnet and get you ticket answered and problem solved in minutes

[Zuzana Designs]

Do live support and it will be resolved in 5 mins or less.

[San]

how long does it usually take your support tickets to get attended too?

a few days

[ContentPimp]

hop on livechat its the best!
they usually attend to my tickets very promptly, however getting mod_rails configured properly took them about 3 weeks, which is a bit sad...

[Iron Fist]

how long does it usually take your support tickets to get attended too?

a few days

[Elixir]

this should be a long thread.. see sig

[fatman1]

a few days

[janosik]

Last time it took about 4 days for them to response when I used their ticket system. They have one more unhappy client who is looking for new hosting now.

[smack]

usually it doesn't take very long for them to respond.

for some reason my cpanel stopped sending me responses to my support tickets to my email. i thought they were ignoring me for over a week once, then i logged in to my cpanel only to find that not only had they responded, but the issue had been corrected. i just didn't know about it because i never an email notification. i felt like an ass.