namecheap

[bizarrejan]

Just like to know if anyone has had any problems with namecheap,

My account has been accessed and personal details changed ie, name and addresses and also the administration e mail addresses, not by me. I am the only person with access (meant to be anyway)

If you have had problems, how have you been treated by name cheap? and what have they done to reassure you to keep using their services.

I am really pissed off, as to my treatment and the fact that they dont seem to think its serious that someone has changed details on my account, and as to the amount of money I spend and have spent with them, it totally shit customer service,

whether you have 1 domain registered or 1000 , customer service should be top notch..

[bobby666]

seems as you got hacked - i never had any probs with 'em

[Jens Van Assterdam]

weeeak password - congrats!

[bizarrejan]

weeeak password - congrats!

no, thought that , but random password, thats not really what is pissing me off now, its the customer service, or lack of it, in this case......... they not doing much to build confidence, to continue using them.. and i got an e mail , after i had suspended my account myself, saying i could reset thing , quote " when I felt confident to do so!"

[Marky333]

I never got any problems - maybe you got hacked or something ...

[Ecchi22]

I had no problems with them, so I don't know anything about their support..

Sorry to hear that anyway.

P.S. At your place, I'd change all my passwords *everywhere* with some newly installed OS ;)

[million]

yup their support always sucked, it takes like 3 days to get a reply from them, lucky I never really needed them for anything

[DarkJedi]

scan your PC for trojans

[Sarah_Jayne]

I have never had any problems with them. I have only had to used their customer service a few times when transfers were taking too long and they were helpful enough in those cases.

[dirtymind]

i never had anyn problems with them and i have been using them for years. support was always fast and top

[Violetta]

never had any problems!

[u-Bob]

yup their support always sucked, it takes like 3 days to get a reply from them

these days their support answers in a couple of hours.

[bizarrejan]

these days their support answers in a couple of hours.

Yeah, the support is available, and I have been online support and spoken on several occasions, about the problem, to no avail, as to getting the problem sorted, they want me to tell them "when the details were changed" and various other questions, which they should be able to check at their end, etc, surely , it is their job to rectify and get to the bottom of what has happened..

[bizarrejan]

i never had anyn problems with them and i have been using them for years. support was always fast and top

Have also been with them for years, and up until now , not had any real problems, but this is a big problem , and the customer service just isnt good enough.

[Matt 26z]

Your computer may have been compromised. Do not access anything sensitive until you've run these free online virus scanners:

http://www.bitdefender.com/scan8/ie.html

http://www.eset.com/onlinescan/

http://www.kaspersky.com/scanforvirus (Online version of Kaspersky doesn't remove anything, so you'll have to manually delete.)

http://us.trendmicro.com/us/products.../trialpay.html


Also download SUPERAntiSpyware, which is free and really good:

http://www.superantispyware.com/download.html

[dready]

Their support seems pretty responsive to me.

[Manowar]

Your computer may have been compromised. Do not access anything sensitive until you've run these free online virus scanners:

http://www.bitdefender.com/scan8/ie.html

http://www.eset.com/onlinescan/

http://www.kaspersky.com/scanforvirus (Online version of Kaspersky doesn't remove anything, so you'll have to manually delete.)

http://us.trendmicro.com/us/products.../trialpay.html


Also download SUPERAntiSpyware, which is free and really good:

http://www.superantispyware.com/download.html

yep they could be back in real quick otherwise