Does Reflected.net post here?

[Dirty F]

Do they use icq?

I just moved to them and my shit is already down.

[Juicy D. Links]

franck u fag

[Dirty F]

franck u fag

Fuck you Juicy. Im stressed.
I mailed them but my first mail contact 2 days ago with them wasnt exactly impressive.

[Oracle Porn]

what an idiot i could of told you not to move there...i started having problems since the previous owner DONNIE sold it off and moved long way since.

[Dirty F]

what an idiot i could of told you not to move there...i started having problems since the previous owner DONNIE sold it off and moved long way since.

Well i didnt have much choice really as i got a mail saying i was just moved from company x to reflected last week.

[Oracle Porn]

Well i didnt have much choice really as i got a mail saying i was just moved from company x to reflected last week.

wow owned
who is company x?

[Klen]

Looks like shitty hosting to me.I dont trust hosts with per/MBit calculation of bandwith.

[Dirty F]

Ok, they replied to my mail. Now lets hope it will be fixed. Everybody hold hands and pray for me.

[Mr.White]

[cykoe6]

I was with them a couple of years ago and I was down all the the fucking time.

[aico]

email [email protected] they always get back to me within 2 or 3 minutes.

Never had any problem with them, so the rest of you must be jinxed.

[Dirty F]

Well technically i'm still on the other network i think. Hell, im not even sure.

I guess i'll see how it goes 1 or 2 months.

[Dirty F]

email [email protected] they always get back to me within 2 or 3 minutes.

They responded in a fair time. Server got fixed maybe 30 mins later or so. I asked them twice asking why it went and how long because i have the feeling it mightve been down for quite some time already. No reponse.

The only mail i got so far was "were checking it".

[hateman]

Reflected.net sucks

good thing i ditched them in time.

i like RealityCheckNetwork.com a LOT

[Dirty F]

This thread kinda scares me. Too many negative posts.

My sites were down for 13 hours btw just because of apache stuff. This is kinda unacceptable if you ask me.

[Oracle Porn]

This thread kinda scares me. Too many negative posts.

My sites were down for 13 hours btw just because of apache stuff. This is kinda unacceptable if you ask me.

Back when DONNIE was the owner he gave me $500 credit to my account for 24 hours of downtime..... a year later i had 24 hours downtime and they told me tough shit happens.

[dissipate]

I don't know about others experience... but reflected has always been great for me - i never really wait longer than 15 minutes for an email reply and my shit has never gone down. Just my experience though *shrug*.

[Dirty F]

So i just turn on my computer and my sites are down again. God knows for how long this time.

Time to move.

[pocketkangaroo]

So i just turn on my computer and my sites are down again. God knows for how long this time.

Time to move.

Too many good hosts out there to keep playing around with that. Being down that much is unacceptable.

[dissipate]

So i just turn on my computer and my sites are down again. God knows for how long this time.

Time to move.

Dedicated or Shared? Managed or Unmanaged?

[Dirty F]

Dedicated or Shared? Managed or Unmanaged?

Ded and it used to be managed but i have the feeling since the move its unmanaged.

[Phil21]

As mentioned a couple times to you Franck, we aquired a reseller of ours, in a fashion which we wish could have gone better. Due to the nature of this "takeover" we inherited systems that are more or less a third party hosting companies. This is akin to us managing servers located at a company we do not own or operate - while we took steps to mitigate problems, we obviously did not anticipate everything. A more standard acquisition would have been done piece by piece and customer by customer, not wholesale as this one.


As also mentioned, we need to move you to our fully managed platform in order to be able to offer the customer service our customers are accustomed to. We are happy to do this any time, and have asked you a time to schedule this move. Unfortunately, when dealing with another provider's configuration we're flying blind.

I absolutely agree 13 hours downtime is beyond unacceptable. Your account was already credited for 1 month additional of free hosting for this mistake. When you are on a Reflected-managed platform, I am confident issues like these are a non-issue. To be honest, I've never seen an Apache error like the one which brought your site down, and I've been in the business for more years than I care to admit.

As for Oracle Porn, you may forget - but I am an owner of Reflected, and was also when Donnie co-owned it with me. I was the one who gave you free service credits, not Donnie. Since I generally manage operations, all your dealings were with me, or through Donnie to me. I don't get into board drama, but there was a unique difference in your account status between those years which explains the difference in actions taken by myself. I am finding it curious that someone who left in the manner you did, feels they could possibly bring any 'drama' to the boards. I suggest you take a strong look at what you're typing, and correlate that to the actual actions you took yourself.

Reflected is a strong company with an extremely strong track-record in customer service and uptime. What happened with Franck we absolutely screwed up 100% on. We make things like that right, even if he's moving to another hosting company. All I can do is apologize, and let you know what actions have been taken, and what actions still need to be taken to keep an issue like that from happening again in the future.

In any case - yep, we screwed up. My apologies again to Franck. I would appreciate the chance to make it right, but can understand if not. We are a professional company, and honestly I think this is the first case of an unhappy customer coming to the boards instead of talking to us directly. I also understand why this is, since you were brought on board in a fashion where you simply have not dealt with us long-term, and know how we operate.

Thanks!

-Phil

[split_joel]

As mentioned a couple times to you Franck, we aquired a reseller of ours, in a fashion which we wish could have gone better. Due to the nature of this "takeover" we inherited systems that are more or less a third party hosting companies. This is akin to us managing servers located at a company we do not own or operate - while we took steps to mitigate problems, we obviously did not anticipate everything. A more standard acquisition would have been done piece by piece and customer by customer, not wholesale as this one.


As also mentioned, we need to move you to our fully managed platform in order to be able to offer the customer service our customers are accustomed to. We are happy to do this any time, and have asked you a time to schedule this move. Unfortunately, when dealing with another provider's configuration we're flying blind.

I absolutely agree 13 hours downtime is beyond unacceptable. Your account was already credited for 1 month additional of free hosting for this mistake. When you are on a Reflected-managed platform, I am confident issues like these are a non-issue. To be honest, I've never seen an Apache error like the one which brought your site down, and I've been in the business for more years than I care to admit.

As for Oracle Porn, you may forget - but I am an owner of Reflected, and was also when Donnie co-owned it with me. I was the one who gave you free service credits, not Donnie. Since I generally manage operations, all your dealings were with me, or through Donnie to me. I don't get into board drama, but there was a unique difference in your account status between those years which explains the difference in actions taken by myself. I am finding it curious that someone who left in the manner you did, feels they could possibly bring any 'drama' to the boards. I suggest you take a strong look at what you're typing, and correlate that to the actual actions you took yourself.

Reflected is a strong company with an extremely strong track-record in customer service and uptime. What happened with Franck we absolutely screwed up 100% on. We make things like that right, even if he's moving to another hosting company. All I can do is apologize, and let you know what actions have been taken, and what actions still need to be taken to keep an issue like that from happening again in the future.

In any case - yep, we screwed up. My apologies again to Franck. I would appreciate the chance to make it right, but can understand if not. We are a professional company, and honestly I think this is the first case of an unhappy customer coming to the boards instead of talking to us directly. I also understand why this is, since you were brought on board in a fashion where you simply have not dealt with us long-term, and know how we operate.

Thanks!

-Phil

Franck contact me on icq if you get a chance.

[SpeakEasy]

Franck contact me on icq if you get a chance.

You are truly the scum at the bottom of the barrel dude.

[split_joel]

You are truly the scum at the bottom of the barrel dude.

lol how so

[hateman]

Franck contact me on icq if you get a chance.

wow ,

what an asshole thing to do

[split_joel]

wow ,

what an asshole thing to do

it had nothing to do with hosting dude, it had to do with the auction for his sig. so how am i doing some asshole thing

[Klen]

it had nothing to do with hosting dude, it had to do with the auction for his sig. so how am i doing some asshole thing

Somehow is hard to belive that

[split_joel]

Somehow is hard to belive that

go ahead and question my integrity when I support most host on this bored and recommend them to people all the time if they choose not to go with Splitinfinity.

[yahoo-xxx-girls.com]

Hi Dirty Franck,

Just do a quick search of his handle via GFY search forums...

Later,

[Bro Media - BANNED FOR LIFE]

sucks franck, hope you get things fixed

[Dirty F]

I absolutely agree 13 hours downtime is beyond unacceptable. Your account was already credited for 1 month additional of free hosting for this mistake. When you are on a Reflected-managed platform, I am confident issues like these are a non-issue. To be honest, I've never seen an Apache error like the one which brought your site down, and I've been in the business for more years than I care to admit.


-Phil

You mean the credit all clients got because of the company switch?

I'm not really pissed off. Its just that when i move to a new company i get nervous and, bad luck for you, my shit goes down in the first week. Know what i mean?
Also im not sure about the customer support. Sure you guys respond fairly quick but i have the feeling the person who reads it doesnt really care or is busy with other stuff.

The first email a couple of days ago i asked for fairly simple question and hours later i get a reply that had nothing to do with it. I mean thats just a case of not paying attention to whats in the email.
And now atm, one site is still down, i showed the error (a mysql table thing) and the person who responded said i should look at it in the software on the site. Well, how can i if the site is down?

MySQL Error : The table 'session' is full

Isnt this enough info for an admin to know where to look at?

Anyway, im willing to give you guys a chance. This could be bad luck and i want to be fair to you.

[CaroMark]

Hello Franck,

If there is anything we can help with here at Caro.Net please let me know and we will be glad to assist you.

In regards to Reflected they have always seemed to be a quality competitor, with a solid reputation, including pros and cons like every host has.

Good luck with your situation.

[Dirty F]

Jesus fucking christ. My sites are down again. And i think for a long time already if i look at my statsremote stats.

Time to move to another company. Reflected has cost me enough money. I cant fucking believe this shit.

Im so fucking pissed off. Why dont they fucking monitor their fucking servers.

Where do i send the bill for lost sales and members cancelling etc.?

[Dirty F]

"they are investigating it".

Whoopifuckingdo. Maybe they should investigate it before all my sites go down.

[Dirty F]

Still no answer how long it was down. I guess there is a reason for that.

[justsexxx]

Wow Franck that sucks. isprime/natnet/phat/

[Dirty F]

Yeah, i will look into those Andre.

12 hours downtime this time btw. Fucking crazy.

[Dirty F]

Ok, im calmed down.

After talking to them i decieded to stay with them. They are moving all my stuff to a more server on their own network. (as i'm still on the old network).

I really hope this is worth my and their time.

Phil seems like a decent guy but no matter how decent he is i'm more interested in my server uptime.