Direct paste from my email: Crazy-
__________________________
This is an email from 'registerflies.com'
Message:
We at Registerfly.Com would like to offer our sincere apologies to all that
have been affected by the actions of our former CEO / President, Kevin
Medina. We cannot change the past but will make every effort to change the
future of RegisterFly.com. As a result of Mr. Medina's actions many of you
have lost your domains, experienced problems with your Hosting, Renewals and
Registrations. For this reason Mr. Medina's our "Board of Directors" had no
recourse but to take action against Mr. Medina and fire him.
Law suits against Mr. Medina have also been filed in Federal Court for his
actions as well as criminal charges. Copies of Mr. Medina's Termination
Letter, Board of Directors Resolution and Court Filings can be seen on
Registerflies.com. We will continue to provide all court documents and post
updates on Registerflies.com as well. Currently we can not provide any
information on the criminal charges as it is an on going investigation yet
we will provide that data once we are told we are allowed to by law
enforcement.
Our intention is to keep all concerned updated with the true facts that
surround this matter. It appears that the only way is for Kevin Medina to be
arrested and eventually see jail time. While we know that this will not cure
the damage that has been done, Glenn and I, John Naruszewicz, are seeking
all that we can on behalf of our treasured and valued customers.
Our priority number one is our customers we have and even the customers that
we have lost. For the customers who have not been affected by all of this we
assure you that you will have your domain name with a safe and strong
company. Another major focus is to build a customer support group that will
give you the customer support you deserve and unlike anything currently seen
in the industry. Unfortunately this will take some time to do and we ask for
your patience and understanding while we build a new support group.
Many of you may or may not know that Mr. Medina fired all employees shortly
before Christmas with the exception of 8 that remain in our New Jersey
office. John Naruszewicz was able to save these important jobs by personally
paying the staff with his own funds. Mr. Medina agreed to a contract with
myself that he was to open an office in Miami. Since Mr. Medina was never
good with customer support I felt it best that he have no interaction with
customers and only ran the back office. Mr. Medina violated this contract by
hiring 7 people for Third Level Support. These people had little to no
knowledge of the domain name industry let alone even knew what DNS was. The
horrific level of support that was offered from January onward is proof of
this.
Many have asked why our customer service reps could not perform the
necessary tasks that you as the customer needed done. The reason behind that
was "Control". The NJ Customer Service Reps. did not have the functionality
to do what they needed to be done. Mr. Medina, as many do not know, wrote
the entire Registerfly.com website and had full and total control of its
data. After his termination, Mr. Medina deleted email accounts, access to
support tools, and access for our risk/billing department to issue refunds.
Going forward all CSR's will have the ability to do any task that is asked
of them, there will be no more transferring from one department to another.
We will be using the "one and done" philosophy from here in out. The other
priority is training. We will make sure that when you reach a Customer
Service Rep. you will have reached a person that can perform the necessary
task to correct your problem.
Contrary to the old attitude or business practices of the prior
President/CEO we care about you, our customers. We will make every effort to
insure that the practices of the past and the problems of the past are just
that; the past. There will be no room for this in the future and 100% effort
and execution will become the normal.
We are assembling what we want to call the dream team and it will be through
this team that we will provide the direction for all RegisterFly.com
employees to follow.
As the new President/CEO, I, John Naruszewicz, have personally pledged all
of my personal assets to make all of this happen. I've mortgaged my home,
leveraged all assets, and am in the stages of securing large letters of
credit to bring this company forward properly. I've devoted these funds to
RegisterFly.com so that we will be able to provide the products and service
you need and deserve.
I've been very fortunate to have invested wisely and worked very hard for
what I have. Now I am giving everything that I know of as I truly am
concerned about our customers and an honest and ethically run company. While
my investment may not solve the problems of the past it will ensure the
future business of all of our customers. I came from nothing and do not have
a privileged past. I understand better than most what it is like to make
that extra $80 a month off of a domain name. There were times when I didn't
have money for food or heat for my home. That extra money was my lifeblood
and I would have been harmed if I lost it. I understand! Mr. Medina is a
selfish, cold hearted, self loving, criminal. He will only understand what
he has done when he is finally in prison.
Our goal is not to be the biggest but to be known as a company with great
products, great pricing, but most of all the best, and most ethical,
customer support and service that can be provided. You our customers have
suffered the most and for those who are still with us we thank you! To those
who have left we offer our sincerest apologies. This will not change the
past but we are working on regaining your trust and we're currently seeking
a solution for the problems caused. We hope that perhaps, in the future,
when you see what we have to offer you will give us a try again and also
stick with us as we're though our worst part. We do not wish to dwell in the
past but to learn from the past and assure you that this will never happen
again.
I will never forget a comment that I've recently read on Registerflies.com.
It read something like: "I don't care about any internal problems with
Registerfly.com. I only care that I have a safe place to keep my domain
names". Who ever said those words is a very wise person and I guarantee them
and all customers that you do and will have a very safe place to keep your
domains.
The next few weeks are crucial and we see Registerfly.com bouncing back to a
level that it was at before and even exceeding expectations of prior days.
Please join us in our efforts as, without our customers, what business do we
really have?
__________________________
This is an email from 'registerflies.com'
Message:
We at Registerfly.Com would like to offer our sincere apologies to all that
have been affected by the actions of our former CEO / President, Kevin
Medina. We cannot change the past but will make every effort to change the
future of RegisterFly.com. As a result of Mr. Medina's actions many of you
have lost your domains, experienced problems with your Hosting, Renewals and
Registrations. For this reason Mr. Medina's our "Board of Directors" had no
recourse but to take action against Mr. Medina and fire him.
Law suits against Mr. Medina have also been filed in Federal Court for his
actions as well as criminal charges. Copies of Mr. Medina's Termination
Letter, Board of Directors Resolution and Court Filings can be seen on
Registerflies.com. We will continue to provide all court documents and post
updates on Registerflies.com as well. Currently we can not provide any
information on the criminal charges as it is an on going investigation yet
we will provide that data once we are told we are allowed to by law
enforcement.
Our intention is to keep all concerned updated with the true facts that
surround this matter. It appears that the only way is for Kevin Medina to be
arrested and eventually see jail time. While we know that this will not cure
the damage that has been done, Glenn and I, John Naruszewicz, are seeking
all that we can on behalf of our treasured and valued customers.
Our priority number one is our customers we have and even the customers that
we have lost. For the customers who have not been affected by all of this we
assure you that you will have your domain name with a safe and strong
company. Another major focus is to build a customer support group that will
give you the customer support you deserve and unlike anything currently seen
in the industry. Unfortunately this will take some time to do and we ask for
your patience and understanding while we build a new support group.
Many of you may or may not know that Mr. Medina fired all employees shortly
before Christmas with the exception of 8 that remain in our New Jersey
office. John Naruszewicz was able to save these important jobs by personally
paying the staff with his own funds. Mr. Medina agreed to a contract with
myself that he was to open an office in Miami. Since Mr. Medina was never
good with customer support I felt it best that he have no interaction with
customers and only ran the back office. Mr. Medina violated this contract by
hiring 7 people for Third Level Support. These people had little to no
knowledge of the domain name industry let alone even knew what DNS was. The
horrific level of support that was offered from January onward is proof of
this.
Many have asked why our customer service reps could not perform the
necessary tasks that you as the customer needed done. The reason behind that
was "Control". The NJ Customer Service Reps. did not have the functionality
to do what they needed to be done. Mr. Medina, as many do not know, wrote
the entire Registerfly.com website and had full and total control of its
data. After his termination, Mr. Medina deleted email accounts, access to
support tools, and access for our risk/billing department to issue refunds.
Going forward all CSR's will have the ability to do any task that is asked
of them, there will be no more transferring from one department to another.
We will be using the "one and done" philosophy from here in out. The other
priority is training. We will make sure that when you reach a Customer
Service Rep. you will have reached a person that can perform the necessary
task to correct your problem.
Contrary to the old attitude or business practices of the prior
President/CEO we care about you, our customers. We will make every effort to
insure that the practices of the past and the problems of the past are just
that; the past. There will be no room for this in the future and 100% effort
and execution will become the normal.
We are assembling what we want to call the dream team and it will be through
this team that we will provide the direction for all RegisterFly.com
employees to follow.
As the new President/CEO, I, John Naruszewicz, have personally pledged all
of my personal assets to make all of this happen. I've mortgaged my home,
leveraged all assets, and am in the stages of securing large letters of
credit to bring this company forward properly. I've devoted these funds to
RegisterFly.com so that we will be able to provide the products and service
you need and deserve.
I've been very fortunate to have invested wisely and worked very hard for
what I have. Now I am giving everything that I know of as I truly am
concerned about our customers and an honest and ethically run company. While
my investment may not solve the problems of the past it will ensure the
future business of all of our customers. I came from nothing and do not have
a privileged past. I understand better than most what it is like to make
that extra $80 a month off of a domain name. There were times when I didn't
have money for food or heat for my home. That extra money was my lifeblood
and I would have been harmed if I lost it. I understand! Mr. Medina is a
selfish, cold hearted, self loving, criminal. He will only understand what
he has done when he is finally in prison.
Our goal is not to be the biggest but to be known as a company with great
products, great pricing, but most of all the best, and most ethical,
customer support and service that can be provided. You our customers have
suffered the most and for those who are still with us we thank you! To those
who have left we offer our sincerest apologies. This will not change the
past but we are working on regaining your trust and we're currently seeking
a solution for the problems caused. We hope that perhaps, in the future,
when you see what we have to offer you will give us a try again and also
stick with us as we're though our worst part. We do not wish to dwell in the
past but to learn from the past and assure you that this will never happen
again.
I will never forget a comment that I've recently read on Registerflies.com.
It read something like: "I don't care about any internal problems with
Registerfly.com. I only care that I have a safe place to keep my domain
names". Who ever said those words is a very wise person and I guarantee them
and all customers that you do and will have a very safe place to keep your
domains.
The next few weeks are crucial and we see Registerfly.com bouncing back to a
level that it was at before and even exceeding expectations of prior days.
Please join us in our efforts as, without our customers, what business do we
really have?
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