Is Topbucks server down?

[Tipsy]

Can't access any of their sites or the stats page (both TB and oneverfiy). Is it just a UK thing or are they down?

[BluMedia]

I can load it here from the US but it is loading very very slow on a cable connection. It took over 5 minutes to load their page., I can't ping their site either. They are probably just having network problems, I would just try again later.

Mark

[justsexxx]

Took ages to load!

Andre

[Quentin]

We're in touch with our host, and both their techs and ours are working on getting the problem resolved as soon as possible.

[JimW]

I spoke with Alli, their sites were faster for a bit but now have slowed again...??

[Tipsy]

Originally posted by Quentin
We're in touch with our host, and both their techs and ours are working on getting the problem resolved as soon as possible.

Thanks for the reply. Fine for me again now but has been a bit 'flakey' on and off since yesterday.

Sods law that crap like that starts happening on what was a public holiday

[Phoenix]

Originally posted by Tipsy


Thanks for the reply. Fine for me again now but has been a bit 'flakey' on and off since yesterday.

Sods law that crap like that starts happening on what was a public holiday

lol..no doubt...anytime you give someone a day off...count on needing them right about the time they would most appreciate sleeping in

[playa]

was it some kinda of Year 2003 error?
cuz it wasn't till late last night when i seen 2003 on the stats page

[Quentin]

Originally posted by playa
was it some kinda of Year 2003 error?
cuz it wasn't till late last night when i seen 2003 on the stats page

The two problems are unrelated; the lack of the year 2003 on the stats page display was an oversight, and it was fixed yesterday afternoon.

[Quentin]

A little more detail on the problems we've been experiencing:

There are two issues that our host, Primenetworks, has been dealing with. The first problem is with PacBell fiber which runs between Verio and Prime. Prime has switched to a backup fiber line as a temporary fix, and things are working better now. The backup line, however, has less capacity than the main one we switched from, so things will be a bit slower than usual until we can switch back to the main line.

The other issue was a problem with Prime's DNS servers, which had been causing our sites to refuse connections to new visitors - return visitors (those who had a cached IP) could access the sites fine, but new visitors and those without a cached IP were being denied a connection. As it stands right now, the DNS servers are back up, and things are working properly.

Primenetworks has been an excellent host, and we're confident that all these issues will be completely resolved, shortly. Should either of these problems resurface/continue, however, we will make up for it to our webmasters by increasing our per signup payouts to compensate for potential sales lost due to the downtime. The amount of the increase would reflect the time period affected. For example, if we were down an additional 2-3 hours, we'd bump the payouts to $50 per signup, more 3-4 hours, $55 per, or something to that effect. (I'm just using these $ figures as an example, btw; the actual amounts are yet to be worked out)

We apologize for the inconvenience, and thank you all for your patience as things get sorted out.