Failed Rebills???

[Temp1]

Anyone have a viable solution to collecting on failed rebills, at least in part?

1. Send the user an email request for new CC information

2. Sell the open invoices to a collection agency

3. Sell the open invoices to someone like chargemelater, if they accept

What are the options and what is most effective? Discuss.

[After Shock Media]

Why would they qualify for option 2 in your mind?

[Boobs]

#1 isnt a bad idea.. #2 i dont think you can collect on somebody who dont want to rebill

[Temp1]

Why would they qualify for option 2 in your mind?

Well, you can leave the membership active for 1 month (or longer) effectively rendering the service. I have heard some statute that prohibits collection of credit card debt, but don't know the details.

[MikeB]

4. Send them to an alternative billing solution - like Password By Phone.

[Temp1]

#1 isnt a bad idea.. #2 i dont think you can collect on somebody who dont want to rebill

Any data on what percentage would actually respond and submit new info? Will probably give this a test run, maybe offering ACH or paybyphone in the event the CC is maxed.

[Temp1]

4. Send them to an alternative billing solution - like Password By Phone.

Hi Mike,

Any projection on the % of failed rebills that can we saved like this? Going to give it a shot, just want to know what to expect.

Anyone know what epoch/ccbill does?

[squishypimp]

Why would they qualify for option 2 in your mind?

yeah, unless you have a contract with them, you cant send them into collections.

[MikeB]

Hi Mike,

Any projection on the % of failed rebills that can we saved like this? Going to give it a shot, just want to know what to expect.

Anyone know what epoch/ccbill does?

Without knowing all the numbers it is hard to say. How long have they been inactive? What is the reason for a failed rebill (over limit, card stolen, expired, etc)?

Best option is to try to first get the customer to update his credit card info. If the new info fails, then send them over to Password By Phone. Of, if there is no response after a week, send them another email with an alternative method of payment option (Password By Phone).

[Sveindt Beindt]

Anyone have a viable solution to collecting on failed rebills, at least in part?

1. Send the user an email request for new CC information

2. Sell the open invoices to a collection agency

3. Sell the open invoices to someone like chargemelater, if they accept

What are the options and what is most effective? Discuss.

I have closed my CC,dont worry i remember you,dont do any thing

[Temp1]

Without knowing all the numbers it is hard to say. How long have they been inactive? What is the reason for a failed rebill (over limit, card stolen, expired, etc)?

Best option is to try to first get the customer to update his credit card info. If the new info fails, then send them over to Password By Phone. Of, if there is no response after a week, send them another email with an alternative method of payment option (Password By Phone).

Period of inactivity varies; major reason for failed rebill is over limit.

Thanks for the input, going to give your suggested protocol a shot.

[MikeB]

Tempe1, can you give me a shout on icq? 22124142.

Thanks,

Mike

[MikeB]

Tempe1, can you give me a shout on icq? 22124142.

Thanks,

Mike

that's Temp1, sorry. Dang 3 minute rule.

[tranza]

yeah, unless you have a contract with them, you cant send them into collections.

OMG how stupid are you??

[Temp1]

Tempe1, can you give me a shout on icq? 22124142.

Thanks,

Mike

Will do, mate

[BigBen]

Retry them 3 and 5 days later.