Internet conenction problem(HELP)

[Pete-KT]

My buddy just dropped his laotop off to me to see if i can Fix it. The last resort is to format and reinstall windows on it.

He can get online using IE without a problem but none of the messanger programs are connecting. Yahoo, MSN, and PalTalk all wont connect for some reason. anyone have anything I can try before i Format it.

[grumpy]

remove the firewall and / or virus scranners
looks like the ports are blocked

[Pete-KT]

remove the firewall and / or virus scranners
looks like the ports are blocked

I have all of Norton disabled, and this just recently happened and he hasnt changed any settings

[xanx]

yea, firewall setting somewhere

[TheSwed]

Uninstall Norton and it will works again

[joshll]

go into control panel pete, (programs > control panel)
there you ewill find windows firewall or 'security'
one or either.. click on firewall if you have it and click on allowed connections or something like that and then there ya go
ports get blocked frequesntly when using Norton AV, just follow those steps..

[Pete-KT]

K im gonna boot up the laptop and check this right now

[Pete-KT]

Nope neither of those, i removed both the firewall and the virus protection and still cant connect to messageing programs

[Kimo]

thats fucking weird

[martinsc]

you might wanna check the hostfile (c:\windows\system32\drivers\etc\hosts) for weird entries...

[fr0gman]

My guess is that it is spy/malware that has the ports blocked. What kid of scanners do you have for that? I can see what I have here if you need one... hit me up if you do.

[fr0gman]

or go download hijackthis and send me the log file

[Pete-KT]

Got it fixed, just did a system restore to last week and it fixed the problem