Here's the deal!:
I was set up for recurring billing every 3 months. Unfortunately, the card I had given you to use for that had to be destroyed and the subsequent rebill was declined. So you sent me an email with a link in it that would allow me to use another credit card for this rebilling process. Upon entering EVERY credit card I have and getting declined using this link, I decided to call your processor for help. They suggested going directly to your site and signing up from there, which worked right away (this required 3 seperate calls, each lasting 10 minutes as they disconnect you after that time and require you to redial. At this point i've spent close to an hour on this nonsense). Once my new card was charged, I attempted to login with my new user / password into the members lounge....Guess what? The login doesn't work! So I try to run statsremote that's already installed on my computer, it's not authorized to start up with my old password. I try the new password, it doesn't work. I try the 'Change....' button during the startup process. Well, this requires me to know my OLD password, (which I didn't know offhand) and using your lost password function I was only able to get my NEW password. Upon checking all of my computers, I was finally able to find the old password. So I try the 'Change....' button again. Now what? It STILL doesn't work and I get the error 'you are not authorized to use this service'. Ok, now it's well over an hour i've wasted...I'm soo annoyed I even had to sign up to this forum and write this annoying post. I am going to call your processor again when they open in a couple of hours, cancel the transaction...and will try to sign up with another card and email. I've also received NO response from you for 24 hours, and have been without my statistics for just as long. Perhaps a free 3 month period would be justified? What do you think? It's the least you can do....
I was set up for recurring billing every 3 months. Unfortunately, the card I had given you to use for that had to be destroyed and the subsequent rebill was declined. So you sent me an email with a link in it that would allow me to use another credit card for this rebilling process. Upon entering EVERY credit card I have and getting declined using this link, I decided to call your processor for help. They suggested going directly to your site and signing up from there, which worked right away (this required 3 seperate calls, each lasting 10 minutes as they disconnect you after that time and require you to redial. At this point i've spent close to an hour on this nonsense). Once my new card was charged, I attempted to login with my new user / password into the members lounge....Guess what? The login doesn't work! So I try to run statsremote that's already installed on my computer, it's not authorized to start up with my old password. I try the new password, it doesn't work. I try the 'Change....' button during the startup process. Well, this requires me to know my OLD password, (which I didn't know offhand) and using your lost password function I was only able to get my NEW password. Upon checking all of my computers, I was finally able to find the old password. So I try the 'Change....' button again. Now what? It STILL doesn't work and I get the error 'you are not authorized to use this service'. Ok, now it's well over an hour i've wasted...I'm soo annoyed I even had to sign up to this forum and write this annoying post. I am going to call your processor again when they open in a couple of hours, cancel the transaction...and will try to sign up with another card and email. I've also received NO response from you for 24 hours, and have been without my statistics for just as long. Perhaps a free 3 month period would be justified? What do you think? It's the least you can do....
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