Dynamic Hosting down ?? :(

[Cooler]

WTF ??
Looks like it's been down for last 3 ours - shit!
Are Your boxes online ?
I hate such shit. 3+ hours downtime is bloody much.

[the indigo]

Same here... down.

[Jizar II]

this is fucked up..

[Webby]

Same here DH is down :-(

[Ted]

Something is wrong somewhere

I can ftp, telnet and check email but none of my domains are resolving.

And silly me didnt write down the emergency support number and now I cant get it bc there site is down as well.

GRRRRRRRR

[Webby]

Ted:

Yea Ted.. tis the same here.. can get into the box OK - thought it was just our server and rebooted.. but na! *s*... Can browse any domains!

[Webby]

That should be:
"Can't browse any domains"

[Jizar II]

how is your support experiences with the company lately? We got some boxes setup there, but sofar there have been nothing to be happy about.

[swedguy]

Originally posted by Jizar II
how is your support experiences with the company lately? We got some boxes setup there, but sofar there have been nothing to be happy about.

I guess you have talked to Jay

[Jizar II]

Originally posted by swedguy
I guess you have talked to Jay

yeah.. please explain?

[MarcS]

or did you talk to Chad?

[the indigo]

Originally posted by Jizar II
how is your support experiences with the company lately? We got some boxes setup there, but sofar there have been nothing to be happy about.

Don't let me started...

It's a complete mess to get some basic support lately

[the indigo]

I wonder if they will credit accounts for the downtime. I lost about 2-3 thousands dollars in the past.

[Jizar II]

Originally posted by the indigo


Don't let me started...

It's a complete mess to get some basic support lately

Crap One of the reasons we setup some business there were that we read alot of positive things on this board about them.. LOL things change fast in the hosting business.

[Ted]

So has anyone tried calling them to find out what the problem is ?

If not please post there number here so I can

[Jizar II]

I did try to call them.. but the numbers we have just go to Jay´s Voice mail! DOH

[notjoe]

Originally posted by Cooler
WTF ??
Looks like it's been down for last 3 ours - shit!
Are Your boxes online ?
I hate such shit. 3+ hours downtime is bloody much.

The support has been somewhat unpleasent as it has taken well over 24 hrs to get a hold of someone during the initial setup of the server.

As for downtime, i was checking MRTG graph and noticed no such downtime (time where the server was not pushing data to the net)

Joe

[Cooler]

My MRTG report shows downtime for last 6 hours and counting ....

[JohnyC]

HI!
I guess their DNS server must be down since all my sites are accessable via IP address plus my root server name also resolves fine .........ai.net while all the domains parked at ns.dynamivhosting.com don't resolve.
So the problem is not at (their) our servers or their virtual hosting accounts but at their DNS server. I guess if someone knew the IP of their main site www.dynamichosting.com then we could also send a 24 SOS support tickets...


Otherwise I am also noticing problems in their support - few months ago one could get an imediate response from their support team but now, a lot of emails go unaswered...

[Ted]

I've always had a ten minute fix to any sos request before, it's a pity I can't send one now

[hmmwv]

8 hours down now for me

[JohnyC]

interesting....one domain just came back....one out of 15.....

I also got instant responses to SOS tickets, but I have had some other non emergency issues , and didn't get a response to them

[swedguy]

Originally posted by Jizar II


yeah.. please explain?

Too make a long story short. It was a horrible experience

[Due]

I talked to Jay a few hours ago and he informed me that it was a problem with a switch and exptected it to be up within 15-20 minutes.
Then later I called again and talked to Chad to get a update.
From what I understand no data cannot get through to the DNS servers so the domains are down they have been working on setting up additional DNS servers in another facility to get things back online. Some boxes should be online but a lot is still offline.
Hope it get back online soon, so far it has been around 7 hours downtime

[im4u2nvme]

Hi Guy's,

In a situation like this what do you people plan on doin...?
I on the other hand would be very dissatisfied when it comes down to the hosting aspect of my buissness it's the most important.Furthermore i would deffinatly get some sort of compensation for all this, if not then i would move my service elswhere.

If you guy's continue with this problem :check out where i'm hosted :LikeWhoa

Ask For AlexMotts

I mean everybody has down time but For support not to keep people informed is just a mess.

P.S cheer up it will all get better

[swedguy]

Originally posted by Due
I talked to Jay a few hours ago and he informed me that it was a problem with a switch and exptected it to be up within 15-20 minutes.

LOL, I almost miss Jay's "15-20 minutes".

"Hey bro, oh your mahine still doesn't work? Let me run over to the techs, I'll get back to you in 10 minutes."

Then when You call him an hour later...

"I'm not at my desk right now, but I'm running inthe corridor right now so I'll sit at my desk in about 20 seconds. Let me get back to you then."

....then when You call him an hour later...

"Shit bro, I had to <insert something here>. It was an emergency. But you're machine that doesn't work is my top priority right now."

.....one more hour later.....

Jay in a nutshell

[Jizar II]

Originally posted by swedguy

Too make a long story short. It was a horrible experience

do you mind sharing some of the horrible experience you had with Jay/Chad? We need to make a drastic choice pretty soon, and judging from the feedback to this thread, DH is not at all what we thought it would be.

[swedguy]

Originally posted by Jizar II


do you mind sharing some of the horrible experience you had with Jay/Chad? We need to make a drastic choice pretty soon, and judging from the feedback to this thread, DH is not at all what we thought it would be.

What happened was that we got a shitty machine when we signed up. When it had been up for a little while it just froze. They had to go in and flip the switch so it could get back up again. After they did it would go again for a day or so.
Jay said that he had a new parts coming in. Nothing happened for a week, same shit every day. He told me he would call me back in 10 Jay Minutes (ehhh NEVER) every time to let me know how it was going.
After a while I got pissed and demanded a new machine, he said they would get on it that day. Of course I wrote down host id, MAC addresses and other stuff that are unique for a machine.
I called him the next day and asked how it went with the new machine, he said it was fixed.
I asked if everything was fixed (I saw that the host id and MAC address was the same as before). He said yes.
Then I asked him why they hadn't changed the NIC for example, cause it had the exact same MAC address as the old one. Then he came up with some lie and was going to get back to me in 10 Jay Minutes.

It went on like that for a month or so then I was sick and tired of his lies and that we didn't get a new machine (even though it was still freezing, but not as frequent any more). I told him I wanted compensation. He wanted to compensate us with 1 months bandwidth, which was about $100. Which was pretty pathetic considering all the problems we had gone through.
Then HE told us he was getting tired of us and said it was probably best that we found a new host

So we happily left

[Jizar II]

thank you for sharing that story! I understand why you left!!

[dantheman]

being carefull not to upsett anyones applecart, BUT if I can help anyone out please let me know.

Outages do happen, but you have to take care of you clients.

[Theo]

one more proof that nothing is perfect

[nastyrat]

Hey Soul, how are you doing man ;)

Anybody already got the sites up? My sites are down for more than 9 hours now

Probably my trade based sites are already dead

[cotsios]

Patience guys.

That could happy to every host .

Give them more time

Thanks
www.cyprusmedia.net

[jimmyf]

Verio.......Not the cheapest

[CaroMark]

Very sorry to hear of your problem but if there is anyway that [COLOR=sky blue] Candid Hosting[/COLOR] can be of assistance please let me know. [email protected]

[RAM]

Ok,

I just got off the phone with Chad.

there is a problem between UUNET and Verizon. Something to do with switching.

They have been up all night working with the Tech's.

Bottom line is hang in there it will be back up soon.

I have been hosting with these Guys since day one. 3 box's 50mbs and never a problem.

[washiez]

I just talked to Chad too. They are working on it. Shit happens sometimes ya know. I've been very happy with Dynamic Hosting in the past, this has never really happened. So to all those people who are "spamming" your hosts, shame on you. I guess when your shit hits the fan one day, we'll have to throw Dynamic Hosting in your customers faces.

[markusborger]

yes mates....

We have exacly the same problems with our dedicated servers...

Everything you posted on this thread about DynamicHosting is 100% right....

We do all the support of our machine ourselfs....we do not share the root password with those guys....

They only do DNS and Hard (using the server button) rebooting...

But even in those cases when they only have to reboot a server by pushing the reset button... They take usually up to 48 hours....

We even considered buying a remote rebooting switch for our servers....

In 5 years of online experience we never seen a support like this :-(

[washiez]

I've never really had a problem getting support from Dynamic Hosting. At ANY hour of the day I have called and either jay or chad almost always pick up the phone. Have you tried calling them?

[markusborger]

Originally posted by washiez
I just talked to Chad too. They are working on it. Shit happens sometimes ya know. I've been very happy with Dynamic Hosting in the past, this has never really happened. So to all those people who are "spamming" your hosts, shame on you. I guess when your shit hits the fan one day, we'll have to throw Dynamic Hosting in your customers faces.

You have been very lucky
We have several servers with them for more than a year....and we know what is bad support.....

taking up to 48 hours to push a server buttong is too much for us

[notjoe]

Originally posted by RAM
Ok,

I just got off the phone with Chad.

there is a problem between UUNET and Verizon. Something to do with switching.

They have been up all night working with the Tech's.

Bottom line is hang in there it will be back up soon.

I have been hosting with these Guys since day one. 3 box's 50mbs and never a problem.

Shouldnt the DNS servers have been multihomed? If that was the case, where UUNET/Verizon has packet switching, the DNS servers would have still been running.

I use my own DNS servers (not running on their network) and only depend on Dynamic for streaming Video. I do know i was not down over the night (no loss in traffic) but i assume their DNS servers would be on the same type of setup as my box..

Joe

[Theo]

Originally posted by nastyrat
Hey Soul, how are you doing man ;)

Anybody already got the sites up? My sites are down for more than 9 hours now

Probably my trade based sites are already dead

hey junior I'm pretty good ;-)

you host too at DH,i have forgot it.....don't worry your sites will recover very fast. You can't totally avoid downtimes. Your bookmarkers will bring the trades up in no time :-)

[markusborger]

yes... And that´s what ALL OF US are looking for....


Multi-Homed Geographically distributed DNS servers....

We signed-up today at

http://www.alldomains.com/corp/dns.html

But their services looks like a little expansive....



50$ a year for one zone...
100$ a year for 5 zones....

etc....

any better sugestion?

[markusborger]

Originally posted by Soul_Rebel


hey junior I'm pretty good ;-)

you host too at DH,i have forgot it.....don't worry your sites will recover very fast. You can't totally avoid downtimes. Your bookmarkers will bring the trades up in no time :-)

at least you guys will not see our ugly signature until they are up again

[Bobo]

They host bulldoglist

[markusborger]

Do you guys see our signature???

Then they must be UP&RUNNING again

[nastyrat]

Thanks God the sites are back... I think everything is working again...

[boldy]

10 hours down ... Up again !

[the indigo]

Anyone asked to credit their accounts for the downtime?

We had 3 servers down for ~ 11 hours. They credited us $350 for a downtime like that on one server last month... guess this time an $700 would be the minimum. I confident we lost $800 + easy with the downtime.

[Rip]

1 server up

1 server down still since 11 pm pst last night
I've been phoning since early in the morning

anyone else still down

??

I figured since it was just one server that it might nee d a reboot

this is gonna cost a lot of $