Wake up Splitinfinity!

[xl11]

I submitted a ticket to you guys 3 days ago, my server still isn't up!!
What kind of support is that?? I tried ICQ and "Live help" too, but no response either.
My client ID is 202

And no, I won't call you on the phone, since I don't live in US and prefer text contact.

And this isn't the first time Split is so slow with support...

[pr0]

Hey off topic question...but hows the weed in poland?

[Hardlinks]

*sniff sniff*


Someone smoking weed in here?

[davidd]

Hey off topic question...but hows the weed in poland?

Amsterdam to the West & Thailand to the South East.

[pr0]

Amsterdam to the West & Thailand to the South East.

mmmm thai weed

you got me drueling now

[je_rome]

Amsterdam to the West & Thailand to the South East.

that's why I keep coming back to Bangkok but I have never been to Amsterdam.

[zzgundamnzz]

I submitted a ticket to you guys 3 days ago, my server still isn't up!!
What kind of support is that?? I tried ICQ and "Live help" too, but no response either.
My client ID is 202

And no, I won't call you on the phone, since I don't live in US and prefer text contact.

And this isn't the first time Split is so slow with support...

My TGP was down for over 14 hours. Tried to contact them through most methods. Finally got a msg this afternoon with "its fixed" and no further explanation. It'll probably take me weeks to recover from this...

[zzgundamnzz]

Was just looking at my server and found out that they moved me from Verio to Cogent without notifying me!

What the hell are they trying to pull here. I signed up with Splitinfinity because they told me that I'd be using Verio bandwidth but now they switch me to cogent.

Atleast lower my monthly price if your going to switch me to inferior bandwidth.

[lazycash]

Calm down folks, Splitinfinity won AVN host of the year so surely the problem must be on your end.

[klinton]

Hey off topic question...but hows the weed in poland?

pretty good, about 10 bucks per gram...more=cheaper, of course ;]

[justsexxx]

Isn't infinity the host that pops up in every other hosting drama thread? Lol they better fix their own shit first

[split_joel]

I submitted a ticket to you guys 3 days ago, my server still isn't up!!
What kind of support is that?? I tried ICQ and "Live help" too, but no response either.
My client ID is 202

And no, I won't call you on the phone, since I don't live in US and prefer text contact.

And this isn't the first time Split is so slow with support...

Please read the statment below. I am sorry for your downtime

On Jan 11th Verio notified us they will be shutting down all connectivity and selling the

San diego facility and gave us two weeks to re-number off of any ip space we were delegated

through them. Due to the short notice verio gave us we had no choice but to immeditly begin

the re-numbering process of our ip space to better bandwidth which would be better fit for

all involved parties. Rest assure that everything is being done as fast as possible to

assure the least amount of down time. If you feel your server needs to be up faster then the

others please contact me at 858 610 7152 and we will work out a way to prioritize your

server.

[Rhesus]

Host with ISPrime, why take all the drama upon you?

[Rhesus]

I mean, how ridiculous is this? LOL

[woj]

Calm down folks, Splitinfinity won AVN host of the year so surely the problem must be on your end.

[Troels]

Who at Xbiz do I have to contact to buy an award?

[NotDomainia]

Please read the statment below. I am sorry for your downtime

On Jan 11th Verio notified us they will be shutting down all connectivity and selling the

San diego facility and gave us two weeks to re-number off of any ip space we were delegated

through them. Due to the short notice verio gave us we had no choice but to immeditly begin

the re-numbering process of our ip space to better bandwidth which would be better fit for

all involved parties. Rest assure that everything is being done as fast as possible to

assure the least amount of down time. If you feel your server needs to be up faster then the

others please contact me at 858 610 7152 and we will work out a way to prioritize your

server.

That is a case-study of bad customer service reply.

Don't EVER give excuses to the paying customer why you haven't provided the service he pays for. Its a internal problem in your company that you don't have staff to take care of your problems - that is what the customer pays you for, to handle your job as a hosting company.

[Rhesus]

That is a case-study of bad customer service reply.

Don't EVER give excuses to the paying customer why you haven't provided the service he pays for. Its a internal problem in your company that you don't have staff to take care of your problems - that is what the customer pays you for, to handle your job as a hosting company.

[candyflip]

SplitInfinity is a joke. They seem to have public issues and complaints daily.

[Inde]

Calm down folks, Splitinfinity won AVN host of the year so surely the problem must be on your end.

just goes to show you how much bs those awards are

[DamageX]

Please read the statment below. I am sorry for your downtime

On Jan 11th Verio notified us they will be shutting down all connectivity and selling the

San diego facility and gave us two weeks to re-number off of any ip space we were delegated

through them. Due to the short notice verio gave us we had no choice but to immeditly begin

the re-numbering process of our ip space to better bandwidth which would be better fit for

all involved parties. Rest assure that everything is being done as fast as possible to

assure the least amount of down time. If you feel your server needs to be up faster then the

others please contact me at 858 610 7152 and we will work out a way to prioritize your

server.

Cogent = better bandwidth?

[The Usual Suspect]

So how much downtime will this cause?

Submitted a ticket over 35 hours ago, and the server is still not online.
When can I except it to be back?

[xl11]

Well tough luck, too bad my server still isn't online... I talked with chris few hours ago, he assured me it will be up in about an hour. I'm losing money because of it.

please contact me at 858 610 7152 and we will work out a way to prioritize your

Which part of "I won't call you on the phone" didn't you understand? :/

[Violetta]

I'm glad I am using webair!

[EdgeXXX]

Calm down folks, Splitinfinity won AVN host of the year so surely the problem must be on your end.

[dunefield]

Calm down folks, Splitinfinity won AVN host of the year so surely the problem must be on your end.

[chowda]

3peat for host of the year?

[NotDomainia]

AVN is fixed and based on who pay most. Its one big commercial circle-jerk

[OneHungLo]

Use swiftwill.com. Problem solved

[e5hosting]

1495.....

[The Usual Suspect]

Wonder how many is working at Splitinfinity?

Chris the owner and then Joel is the only tech and support guy?

[Krille]

did splitinfinity host in verios datacenter?

[More Booze]

did splitinfinity host in verios datacenter?

yeah, they were in san diego but they have gone from verio to cogent, just like serverprovider....

[swedguy]

Wonder how many is working at Splitinfinity?

Chris the owner and then Joel is the only tech and support guy?

http://www.splitinfinity.com/about/management.php

Chris Jester - Chief Executive Officer
Monique Ivonne Jester - General Manager
Pauline Jester - General Manager
Jonathan Dona - Technical Support Manager
Joel Pritchard - Technical Support

[Daruma]

Wonder how many is working at Splitinfinity?

Chris the owner and then Joel is the only tech and support guy?

answer = yes

[nico-t]

xbiz awards rock

[Abyss_Vee]

Please read the statment below. I am sorry for your downtime

On Jan 11th Verio notified us they will be shutting down all connectivity and selling the

San diego facility and gave us two weeks to re-number off of any ip space we were delegated

through them. Due to the short notice verio gave us we had no choice but to immeditly begin

the re-numbering process of our ip space to better bandwidth which would be better fit for

all involved parties. Rest assure that everything is being done as fast as possible to

assure the least amount of down time. If you feel your server needs to be up faster then the

others please contact me at 858 610 7152 and we will work out a way to prioritize your

server.

This this make it OK to ignore support tickets?

[Daruma]

http://www.splitinfinity.com/about/management.php

Chris Jester - Chief Executive Officer
Monique Ivonne Jester - General Manager
Pauline Jester - General Manager
Jonathan Dona - Technical Support Manager
Joel Pritchard - Technical Support

wife does not count

[MetaMan]

wow split is on fire it seems, good press all around about them.

[Alex From San Diego]

Didn't they just win some award for the best hosting company?

[Webby]

Didn't they just win some award for the best hosting company?

They did? Oh yeah!


Chris... you in a conference again? It's time to actually do some work.

[SinisterStudios]

Boy im soooo glad my hosting company is in a carrier neutral Datacenter, if one provider give us issues i just add another one. Never have to worry about this kind of crap

[Baker Rd]

Like, whoa!

[xl11]

still down...

[DamageX]

Like, whoa!

[CybermedAndy]

Calm down folks, Splitinfinity won AVN host of the year so surely the problem must be on your end.

awesome

[split_joel]

Hi please contact me on icq asap 254-759-453 so we may get your site up and running

[aflex]

Please read the statment below. I am sorry for your downtime

On Jan 11th Verio notified us they will be shutting down all connectivity and selling the

San diego facility and gave us two weeks to re-number off of any ip space we were delegated

through them. Due to the short notice verio gave us we had no choice but to immeditly begin

the re-numbering process of our ip space to better bandwidth which would be better fit for

all involved parties. Rest assure that everything is being done as fast as possible to

assure the least amount of down time. If you feel your server needs to be up faster then the

others please contact me at 858 610 7152 and we will work out a way to prioritize your

server.

horrible copy + paste job

[split_joel]

Boy im soooo glad my hosting company is in a carrier neutral Datacenter, if one provider give us issues i just add another one. Never have to worry about this kind of crap

That is the one plus to this move our new datacenter is carrier neutral, and we are lit with a 11 different providers. For those who think we have going from Verio to Cogent you are wrong. We bought the ip space off cogent because we were limited in time and the routes will be upaditing soon. You will see level 3, cox, yipes, xo, sprint, road runner and more. Have a nice day

[webgurl]

:food-smil