Anyone from Splitinfinity awake?

[Sausage]

Tried emails, icq, live support and your ticket system but can't seem to raise a heartbeat over there, so trying the 'Gfy method'

Our server has been down for around 2 hours now without a squeak from you guys .. please check your support tickets queue.

[darksoul]

You know what, I hit up joel 5 hours ago.
So when they come back I should be the first in line

[ControlThy]

You know what, I hit up joel 5 hours ago.
So when they come back I should be the first in line

Surely they have more than 1 support employee?

[Sausage]

You know what, I hit up joel 5 hours ago.
So when they come back I should be the first in line

Aw crap... I didn't need to hear that that

[darksoul]

Surely they have more than 1 support employee?

You think ?

[ControlThy]

Bump for SplitInfinity.

[Sausage]

How the hell did they get an Xbiz award for best hosting with tech support like this??!

Coming up on 4 damn hours of server downtime, and noone has even looked at our ticket etc. Exhausted every possible means of contacting them short of sending them a letter!

Elapsed Time 3 hours 40 mins 15 secs
Since Last Action 3 hours 40 mins 15 secs

[HorseShit]

How the hell did they get an Xbiz award for best hosting with tech support like this??!

Coming up on 4 damn hours of server downtime, and noone has even looked at our ticket etc. Exhausted every possible means of contacting them short of sending them a letter!

Elapsed Time 3 hours 40 mins 15 secs
Since Last Action 3 hours 40 mins 15 secs

http://www.techiemedia.com

[AdultMegaCash]

Sausage please grab me on ICQ 703 032

May be able to help

I have a few other contacts there

[Sausage]

Sausage please grab me on ICQ 703 032

May be able to help

I have a few other contacts there

Thanks mate .. will do.

[The Usual Suspect]

Yeah we're not much impressed with support at Splitinfinity either.

I wonder what the hell they got the Award for? Can't be for their support, that's for sure.

If you want a great host, check our Reflected.net

[SplitInfinity]

you have been replied to, we responded to your ticket 12 minutes after it arrived.

[ControlThy]

you have been replied to, we responded to your ticket 12 minutes after it arrived.

It doesn't show up at http://support.splitinfinity.com, 2 people have checked as well.

Perhaps there is a technical problem with the ticket system?

[Sausage]

Theusualsuspect > We have been with them for well over a year, and they have been fairly ok. This is our only major issue in over a year.

Splitinfinity > thanks for looking into it.

[SplitInfinity]

Other hosts should not post in other hosts threads lest they wish me to expose them..... :-) Cheers.


By the way.....

Hi.
Sorry about the issue. We responded to your ticket, however we just realized that the reason you didnt get it was because someone spammed our ticket system so hard last night that the hard drive was full. My techs spent 3 hours cleaning up
all of their spam (pill spam)

[SplitInfinity]

Oh, and for the benefit of our customers:

You know, if you EVER cant reach us, my personal numbers are as follows:

Chris Jester
Cell: 619-227-8845
Home: 619-934-6639

[SplitInfinity]

Another thought: We have performed steps to assue that the ticket systems hard drive cant fill up again without us knowing. We get alerted when we are within 60% of capacity now.
:-)

Love U all.

[Sausage]

Thanks Chris.
Seems they did reply to our ticket but their ticket system was clogged with spam, so was probably just one of those things that happens.

[split_joel]

Hey guys, if for anyone reason you need us, you can also call my personal cell phone at 858 610 7152 at anytime any day you can also reach Jonathan at 858 610 7153

[Chris]

but why was the server still down for 4 hours
;)

[SplitInfinity]

Because it has issues Chris. Not because we didnt respond to the problem.
We jumped on the problem immediately, but it needed a whipping to get it back up.
Anyways, our customer is happy. :-)

Cheers.

[ServerGenius]

Hilarious thread provider is not aware of problems on their own servers let alone
on the servers of their customers.

[SplitInfinity]

DynaSpain - We were fully aware of the problem with our customers server.
We fixed the problem as well as did some other things they needed done.
You need to quit making your sig company look like an ass by constantaly posting
hate in competitors threads. :-)

[ServerGenius]

DynaSpain - We were fully aware of the problem with our customers server.
We fixed the problem as well as did some other things they needed done.
You need to quit making your sig company look like an ass by constantaly posting
hate in competitors threads. :-)

The company in my sig is mine and we are NOT competitors I don't sell hosting

[SplitInfinity]

Uh, dont play dumb with me. :-D

[Jace]

DynaSpain - We were fully aware of the problem with our customers server.
We fixed the problem as well as did some other things they needed done.
You need to quit making your sig company look like an ass by constantaly posting
hate in competitors threads. :-)

he isn't a hosting company....so no competition there....all you had to do was click it then you wouldn't look like an ass making assumptions

btw, I use his services, and it wouldn't matter what he posted, his reputation and skills speak volumes more than any negativity he posts could....

[Jace]

Uh, dont play dumb with me. :-D

obviously it would be impossible to "play" dumb with you

[ServerGenius]

Uh, dont play dumb with me. :-D

My sig says "Professional Unix Admin Services".....by the looks of it you could use some

[asdfqwer]

Splitinfinity:Not so many companies will solve the situation the way you did,many of them will simply ignore similat threads

DynaSpain
Hilarious thread provider is not aware of problems on their own servers let alone
on the servers of their customers

I remember i have contacted you in past,you have promised to look over the problem nad has never got back to me and now you call "Hilarious thread provider is not aware of problems " ?
Funy

[ServerGenius]

Splitinfinity:Not so many companies will solve the situation the way you did,many of them will simply ignore similat threads

DynaSpain
Hilarious thread provider is not aware of problems on their own servers let alone
on the servers of their customers

I remember i have contacted you in past,you have promised to look over the problem nad has never got back to me and now you call "Hilarious thread provider is not aware of problems " ?
Funy

You must have remembered wrong, I don't know you

[asdfqwer]

Want me to paste the ICQ conversation ?

[swedguy]

Sorry! I had to