Paycom Tech Support

[aico]

Fucking sucks...

Had to say it. I ask a guy for help and he tells me what page to read in there half ass manual.

Awesome!

[sonofsam]

i've always had top notch support from paycom, and always immediate..

who are you dealing with? also are you using email or phone to contact them?

[aico]

i've always had top notch support from paycom, and always immediate..

who are you dealing with? also are you using email or phone to contact them?

Oh it's immediate but gives me no help and only told me to read a sentence in their manual that only tells me what something is, and not how to use it. I just wanted to know how to redirect someone to a page should they be declined by them, and he tells me to get a programmer... lol.

I bet I could ask the support team of my server company and they'd give me more information than this guy.

[xenigo]

I agree. Their service all around needs work. I have had good experiences with certain people, but it seems some members of the Paycom team are not all on the ball.

I really miss my original sales rep Mitsuru Ueno. Then I was assigned a 2nd guy that was really cool, got everything done for me as promised. I called one day to ask for some assistance with an issue, and I was informed he was gone as well.

What's happening over there??

[sonofsam]

Xenigo i <3 you

[xenigo]

I love you too, man. Cheers.

[aico]

I agree. Their service all around needs work. I have had good experiences with certain people, but it seems some members of the Paycom team are not all on the ball.

I really miss my original sales rep Mitsuru Ueno. Then I was assigned a 2nd guy that was really cool, got everything done for me as promised. I called one day to ask for some assistance with an issue, and I was informed he was gone as well.

What's happening over there??

Exactly, in the past they were great. Just seemed like this guy didn't want to deal with it. A simple: "well you add this to the form, then you need to make this type of file and/or page and this type of file and/or page in order for it to work" would have been great, I wasnt' asking him to do it for me, just how to use something. Seemed like a reasonable request.

It says right on their "manual": "It is written for experienced developerd/programmers..." Maybe they should make one for people are aren't.

[xenigo]

Exactly, in the past they were great. Just seemed like this guy didn't want to deal with it. A simple: "well you add this to the form, then you need to make this type of file and/or page and this type of file and/or page in order for it to work" would have been great, I wasnt' asking him to do it for me, just how to use something. Seemed like a reasonable request.

It says right on their "manual": "It is written for experienced developerd/programmers..." Maybe they should make one for people are aren't.

Hit me up on ICQ.

[basschick]

i used to have that problem where you call for help and they tell you to read their long, strangely-written manual, the manual that i try to read, but usually can't find my issue in it or have no clue what it means. i just tell them i have already read the manual, and refuse to hang up the phone till they walk me through whatever the problem is. either that, or i used to talk to langston, who is a lot of help.

but when you have problems you can't sort out, contact rand. he's the man at paycom who gets things done!

[GigoloJustin]

I always just write [email protected] and they take great care of me =) I'm very critical on service in this industry, too. I think it sucks!

But paycom has always taken care of me with ease.

- Justin

[swami]

I emailed tech support and got a reply immediately.Unfortunately it was to tell me to email accounting support.
So i emailed accounting and 4 days later I am still waiting for a reply.
Seems they answer quick if there is no work involved for them.

[Rand]

Fucking sucks...

Had to say it. I ask a guy for help and he tells me what page to read in there half ass manual.

Please resend your email.

CC me. Rand @ Paycom (dot) net.

Put "Epoch / GFY" in the subject line.

Let me see what's going on here.