foundrynap.com support

[woj]

50..........

[Video-Post]

hmmm how is there 24 hour service supposedly with no working phone

Lol I love those companies offering 24/7 support but are never around when you need them. They are like "hey you can send us an email 24 hours a day, we'll get back to ya when we come back from our weekend vacation!"

[Video-Post]

im getting the feeling the support # is a sham, i get the message the wireless customer is not available. the icq has been off for all day the support hasnt logged in once and the supposed email address to john kept getting bounced back. i love how people will always be there to sale you the product but never back it up.

Hehe why not dial Video-Post's support line? (323) 843-9652 or +31 (20) 524-1220 or just dial 1-800-VIDEOPOST

[Video-Post]

Kinda sounds like a one man show. Those kind of companys are ok for saving money and hosting websites of your wedding pictures and stuff... but not any serious business.

100% agreed.

[Video-Post]

Im going to say it again and again foundrynap.com has been nothing but excellent for me. I started speaking to chris a while ago, and told him about a project i was starting. not only did he extend free hosting to me to try the service out, he gave me a few months free to actually build it up to getting traffic and developed. chris even gave me some input and pointers in what i was doing and i was very impressed with his professionalism. their are mulitple emails to contact the crew and i think your just running your mouth or maybe just starting this drama to get other host providers a chance to show their sigs. chris has given me a chance to grow on his hosting and im grateful for his support and willingness to negotiate a fantasic deal.

Just because they are nice doesn't mean they are competent. Someone can be the nicest person in the world and still be a retard

[justsexxx]

Just because they are nice doesn't mean they are competent. Someone can be the nicest person in the world and still be a retard

So true. Many nice guys seem to fail as well.

[tfook250]

and last time i checked tech support has yet to appear today.

[NickB.]

foundrynap support ticket system

[email protected] has never been advertised with.

[tranza]

I couldn't agree more...

[SpeakEasy]

If everyone can just be a little patient I can try to explain what has been happening-
Chris is en route home from the Phillipines and is incommicado his tech support had the number forwarded to his cell- for some odd reason Cingular is not placing the calls through to him

I cannot reach him either other than AIM-
I am working on trying to get Chris's prompt attention on this but my hands are tied- it's the first time this has EVER happened and we apologize for the inconvenience-

Sometimes even the best hosts, telephone companies, or backbones do have hiccups

I do agree today is not a great day for Foundrynap perception wise if you are reading the board- but I am new to the company and handle bringing in new sales and I have people waiting on quotes and such as well- You can imagine my frustration as well.

We'll get this handled as fast as possible


If you need me- you can email me at [email protected]
I'll be happy to try to work out any problems that i can particularly handle.

That's all I can do.

The guy need tech support, not a bunch of garbage from a paid promoter on a message board.

[Rodent]

I heard Idealbandwidth bought them?

[SmokeyTheBear]

The guy need tech support, not a bunch of garbage from a paid promoter on a message board.

how fucking rude
Um perhaps you missed the email address at the end of what you quoted or the detailed explanation of what happened.

[tfook250]

foundrynap support ticket system

[email protected] has never been advertised with.

thanks but whats it matter if no one replies. i could make a million addresses and say here you go but if theres no one there whats it fucking matter

[SpeakEasy]

how fucking rude
Um perhaps you missed the email address at the end of what you quoted or the detailed explanation of what happened.

Maybe you can't comprehend what you read? kb is a paid board whore for a month for them, and NOT a tech. This guy is trying to get tech support and can't after trying several different methods.

[Mr. Igor]

what a crock of shit, the phone # doesnt work and this email keeps getting returned as invalid.

awsome i must say ;)

[justsexxx]

Is it fixed now?

[TimeStamp]

get a fucking real hosting company

[Dalai lama]

If everyone can just be a little patient I can try to explain what has been happening-
Chris is en route home from the Phillipines and is incommicado his tech support had the number forwarded to his cell- for some odd reason Cingular is not placing the calls through to him

I cannot reach him either other than AIM-
I am working on trying to get Chris's prompt attention on this but my hands are tied- it's the first time this has EVER happened and we apologize for the inconvenience-

Sometimes even the best hosts, telephone companies, or backbones do have hiccups

I do agree today is not a great day for Foundrynap perception wise if you are reading the board- but I am new to the company and handle bringing in new sales and I have people waiting on quotes and such as well- You can imagine my frustration as well.

We'll get this handled as fast as possible


If you need me- you can email me at [email protected]
I'll be happy to try to work out any problems that i can particularly handle.

That's all I can do.

Mail sent.

[SplitInfinity]

[DutchTeenCash]

24/7 is a lot to ask for but hosting needs to be 24/7 imho and that doesnt mean a 1-800 to a cellphone, im glad weve set up the new server with oxeo, theyre always there 24/7 and workin on it, im sure other hosts offer the same but id check 10 times before switching

[SGS]

24/7 is a lot to ask for

No its not. Its a hosting 101 requirement.

[Dalai lama]

Bump. 8 Chars

[Veterans Day]

damn are you guys really still waiting for tech support?

[SpeakEasy]

damn are you guys really still waiting for tech support?

It's been days now with no support at foudrynap it looks like

[Veterans Day]

It's been days now with no support at foudrynap it looks like

Well thats self destruction at its finest right there

[Pipeline Q]

24/7 is a lot to ask for

No, it's not. If the company is reputable and has their own datacenter with their own employees, then the tech support is going to be staffed 24/7.

Now if it's being run out of someone's basement in Indiana with servers in NYC and tech support working online from across the US, that's big trouble.

I've seen this many, many times. The main tech number goes to the owners office or cell. If he's not there, you'll have to rely on the email support of the 3 other people in 3 other states.

You need a host that staffs an actual office, and again, preferably also has their own datacenter on-site.

[tfook250]

show yourself foundrynap

[Sly]

24/7 is a lot to ask for but hosting needs to be 24/7 imho and that doesnt mean a 1-800 to a cellphone, im glad weve set up the new server with oxeo, theyre always there 24/7 and workin on it, im sure other hosts offer the same but id check 10 times before switching

This business has a LOT of money running through it. With so much money on the line, you need somebody available 24 hours a day to make sure the money is still coming in. Asking for 24/7 tech support is not unreasonable in this industry, it is the NORM.

Have a problem on Sunday? Somebody better be able to fix it. Hardware failure on Christmas? Somebody better be installing new drives. Clients in Europe need a domain added at 3AM (normal working hours for Europe)? Somebody better be creating those directories.

This is precisely why there are ADULT SPECIALTY hosts. The adult industry has higher demands and expectations.

Three days with no answer is ridiculous. Three hours is even pushing it for serious issues.

[SplitInfinity]

Funny pic I just found:

[tfook250]

http://mojoservers.com/?fnap]link to some bullshit[/URL]
more drama unfolds

[tfook250]

for some reason i cant post links http://mojoservers.com/?fnap

[SmokeyTheBear]

Dude enough, this has been resolved , you dont want help you want to bitch so go cry somewhere else.

[SmokeyTheBear]

http://mojoservers.com/?fnap]link to some bullshit[/URL]
more drama unfolds

Thats not drama thats another idiot with no brains , asking tech support questions that should be directed at sales , then bitching about it.

[SmokeyTheBear]

Maybe you can't comprehend what you read? kb is a paid board whore for a month for them, and NOT a tech. This guy is trying to get tech support and can't after trying several different methods.

No he tried emailing support that is found RIGHT ON THE WEBSITE

then bitched an hour later he didnt get a response , after he was told exactly why he didnt recieve a response. Go back to bed son, your tired.

Its reasonable for him to complain about not getting thru by TELEPHONE , its UNREASONABLE to think a support email would be fixed within an hour.

[tfook250]

smokey get your nose out of fnaps poop shoot. face it service/tech is not around and you dont know shit so quit making yourself look like a little cock sucker suck up. if support is around get them to post on this board right now!

[SmokeyTheBear]

smokey get your nose out of fnaps poop shoot. face it service/tech is not around and you dont know shit so quit making yourself look like a little cock sucker suck up. if support is around get them to post on this board right now!

Dude you have alot to learn little fry.

I have nothing to gain nothing to lose by pointing out the obvious.

YOUR A FUCKING TOOL WITH NO BRAINS..

You had better watch your mouth before you find more than your feet in it

[SmokeyTheBear]

smokey get your nose out of fnaps poop shoot. face it service/tech is not around and you dont know shit so quit making yourself look like a little cock sucker suck up. if support is around get them to post on this board right now!

You have been told multiple times why you arent getting thru by phone and you have been answered by email so if you cant understand then maybe you need to re-evaluate your thinking or your attitude.

[tfook250]

wow now your threatening me. put your fucking money where your mouth is and get someone who actually works with foundrynap to post here saying support is active. fuck the keyboard warrior threats

[tfook250]

You have been told multiple times why you arent getting thru by phone and you have been answered by email so if you cant understand then maybe you need to re-evaluate your thinking or your attitude.

how do you know ive been answered by mail? and whats it matter if the mail is from the sales dude

[indyclub]

lol what a thread

[Dalai lama]

bump bump. any got the icq? email/support ticket doesnt work.

[tfook250]

bump bump. any got the icq? email/support ticket doesnt work.

thanks for posting this, maybe smokey the cock smoker will see its not just me having probs.

[tfook250]

btw this post has gotten over 1000 views, even if 10 people who viewed it decide not to do biz with foundrynap this post has done its job.

[broke]

btw this post has gotten over 1000 views, even if 10 people who viewed it decide not to do biz with foundrynap this post has done its job.

Really?

I thought the 'job' of this post was to get your issue resolved.

Appears not.

[Dalai lama]

btw this post has gotten over 1000 views, even if 10 people who viewed it decide not to do biz with foundrynap this post has done its job.

no, that wasnt the meaning of my post at all. I'd think twice before changing host, they have good to me for the paste 5 months.

No need too talk bad now about them.

[justsexxx]

bump bump. any got the icq? email/support ticket doesnt work.

I would move my data asap to a new host. Maybe they went belly up.

[Dalai lama]

I would move my data asap to a new host. Maybe they went belly up.

I cant access my data

[justsexxx]

I cant access my data

Oh ok, I thought you had at least ftp or shh still working...Good luck

[txl]

Yea wheres magg, he's usually here whoring on GFY all day long

[tfook250]

Really?

I thought the 'job' of this post was to get your issue resolved.

Appears not.

at first it was and still is but imagine how pissed you would be if everyones bringing out their bullshit emails to support that doesnt reply and the paid sig whores and ass kissers are replying saying how great the company is when they cant even reach the owner for the life of them.

you would be left angry im sure.

I heard that Kb is supposed to be some awsome sales/marketing/pr guy but how can he be doing his job when he couldnt even close a deal to get a new host account setup? im not trying to diss him because he offered as much help as in his power but maybe he should consider moving on from this project, i see he already removed the lie filled banner from his sig.