ePassporte problem

[sickkittens]

I tried making a purchase online...the company cancelled the order saying it was unable to process it. I tried again, same thing happened but the charges are still showing as pending in ePass.

I contacted ePass and they said I have to contact the site where I tried to make the purchase. Does this make sense? I always thought the credit card companies (in this case ePassporte) could just cancel everything all together?

[xclusive]

That sounds very strange where is the main Epass office located? Maybe the site doesn't allow purchases from that country.

[BIGTYMER]

Pending doesn't equal cleared.

[sickkittens]

Pending doesn't equal cleared.

So shouldn't ePass has the ability to cancel the order since it's only pending?

[rowan]

So shouldn't ePass has the ability to cancel the order since it's only pending?

They can't just cancel a charge based on your word - what if it's pending and it will be settled? That's why only the merchant can cancel it.

[Damian_Maxcash]

After a few weeks it gets written off if the pending charge is not 'claimed'....

Its the same with all CCs

Most "free" sites work this way.... they auth a charge for a few dollars and eventually it expires and the money comes back onto your balance

[dready]

That pending thing with ePass is a real hassle.