Epoch

[MikeSmoke]

Am I the only former Jettis client who's ended up an Epoch client - and is already so fed up that I'm about to drop them?

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Originally posted by MikeSmoke
Am I the only former Jettis client who's ended up an Epoch client - and is already so fed up that I'm about to drop them?

Why did you end up an Epoch client ?

I've used Paycom for years and they are #1.

[MikeSmoke]

Because they bought Jettis and inherited all the Jettis clients.

[crowkid]

Epoch, number 1, what what, where's my nigga Rand at up in this bizzznitch

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Originally posted by MikeSmoke
Because they bought Jettis and inherited all the Jettis clients.

So whats the problem?

If it was so bad other people would of posted.

[OY]

They didnt BUY Jettis, but their rebilling third party clients.

Jettis will still be Jettis, just with a different focus (no more third party processing)- If I understood the deal right.

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Originally posted by Oystein
They didnt BUY Jettis, but their rebilling third party clients.

Jettis will still be Jettis, just with a different focus (no more third party processing)- If I understood the deal right.

So now they are just doing merchant account gateway software?

[MikeSmoke]

Oystein - that's correct, i was just using "shorthand."
Adner - every question i've had for them, they've been unable to answer, promised callbacks that never came, and so on. My rebills (which have been stable for years with iBill, ccBill and Jettis) are dropping like crazy - and my members are writing to me asking "why was my membership cancelled?" There's nothing in the Epoch interface that tells you who cancelled a member or why --- the last I heard from them was a week ago, when Epoch support said they don't have access to information on cancellations (information which is easily available to webmasters at CCBill and was always avalable to webmasters at Jettis, through the interfaces) and that a "programmer" would have to find out who cancelled the members and why --- it would take less than a day. I haven't heard word-one since.

[MikeSmoke]

Adner - they're still doing check billing.

[V_RocKs]

Originally posted by Oystein
They didnt BUY Jettis, but their rebilling third party clients.

Jettis will still be Jettis, just with a different focus (no more third party processing)- If I understood the deal right.

In other words, Epoch bought the credit proccessing from Jettis so anyone who used Jettis for this purpose is now being serviced by Epoch... So you are a shithead and the original guy got it right.

Epoch is a kick ass proccessor though.. Perhaps you should go to their main office and get a tour.

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Originally posted by MikeSmoke
Oystein - that's correct, i was just using "shorthand."
Adner - every question i've had for them, they've been unable to answer, promised callbacks that never came, and so on. My rebills (which have been stable for years with iBill, ccBill and Jettis) are dropping like crazy - and my members are writing to me asking "why was my membership cancelled?" There's nothing in the Epoch interface that tells you who cancelled a member or why --- the last I heard from them was a week ago, when Epoch support said they don't have access to information on cancellations (information which is easily available to webmasters at CCBill and was always avalable to webmasters at Jettis, through the interfaces) and that a "programmer" would have to find out who cancelled the members and why --- it would take less than a day. I haven't heard word-one since.

Well to be honest with you we don't have any of those problems, maybe it was caused because of the transfer from Jettis -> to Epoch.

Also, take some advice, when Epoch dosen't call you back, YOU call them back

It happens every once in a while but once the tech guys know you they are extremely helpful.

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Originally posted by MikeSmoke
Adner - they're still doing check billing.

That sucks

I heard Jettis as a third party processor owned.

[crowkid]

Originally posted by V_RocKs
In other words, Epoch bought the credit proccessing from Jettis so anyone who used Jettis for this purpose is now being serviced by Epoch... So you are a shithead and the original guy got it right.

Epoch is a kick ass proccessor though.. Perhaps you should go to their main office and get a tour.

D00d, Epoch fucking rocks, I'd toss Epoch's salad, if , in fact, Epoch was a woman

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Originally posted by crowkid
D00d, Epoch fucking rocks, I'd toss Epoch's salad, if , in fact, Epoch was a woman

[MikeSmoke]

Originally posted by AdnerAdvertising
Also, take some advice, when Epoch dosen't call you back, YOU call them back

I did...four or five times...for the ORIGINAL problem I was trying to have them answer, after three different people (one in client services and two in tech support) promised to call me back with an answer and never did.

After a while, you start to see a trend, though - and I'm sick of calling people and having to explain a problem/question over and over again...without a resolution. That's why I left iBill a couple of years back. (That, and their bizarre policy of not letting you talk to anyone except a $6/hr client services rep whose only skill is asking you for your secondary password.)

I'm the *client* - I should at least get the courtesy of a callback for my 12.5%. CCBill (and Jettis) have always managed to call me back just fine when I had a question or problem.

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Originally posted by MikeSmoke
I did...four or five times...for the ORIGINAL problem I was trying to have them answer, after three different people (one in client services and two in tech support) promised to call me back with an answer and never did.

After a while, you start to see a trend, though - and I'm sick of calling people and having to explain a problem/question over and over again...without a resolution. That's why I left iBill a couple of years back. (That, and their bizarre policy of not letting you talk to anyone except a $6/hr client services rep whose only skill is asking you for your secondary password.)

I'm the *client* - I should at least get the courtesy of a callback for my 12.5%. CCBill (and Jettis) have always managed to call me back just fine when I had a question or problem.

and of course you've tried emailing them? Email is almost instant for me when I email [email protected], also when you call Epoch next time, ask for webmaster services not client services.

This is very fishy since we never have any of these problems.

Maybe someone from Epoch will see this post and fix you up.

[MikeSmoke]

no, i didn't email them - since it's much easier to explain a problem and ask a series of questions when you're talking to a real, live person. i don't know what your experience is in trying to get a somewhat detailed series of questions answered via email, but i've never found it to be overwhelmingly satisfying.

and i didn't *say* everyone was having these problems. i simply *asked* if anyone *else* was. i could have gone door-to-door throughout America to see if there was anyone else having the same problems - but I figured it might be more efficient to ask on a heavily-trafficked webmaster board.

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Originally posted by MikeSmoke
no, i didn't email them - since it's much easier to explain a problem and ask a series of questions when you're talking to a real, live person. i don't know what your experience is in trying to get a somewhat detailed series of questions answered via email, but i've never found it to be overwhelmingly satisfying.

and i didn't *say* everyone was having these problems. i simply *asked* if anyone *else* was. i could have gone door-to-door throughout America to see if there was anyone else having the same problems - but I figured it might be more efficient to ask on a heavily-trafficked webmaster board.

I get very detailed emails w/every one of my questions answered everytime on time. Maybe that's just me - if you want the advice take it, if not good luck

[Ken]

Mike,

Drop me an e-mail. I'll try and help you get your issues resolved asap.

Overall, the Jettis/Paycom transition went very smoothly and we've had very few issues. The vast majority of our previous clients have been very happy with Paycom thus far. However, there are always exceptions and Kjell and I continue to work closely with Paycom to make sure everyone is happy. In general they have been very attentive to any issues that have come up.

And you guys are right. Jettis was not sold, just our third party portfolio. We are going after the ACH market in a big way and have some interesting technologies in place to increase revenues, decrease fraud and allow our clients to make more money than every on their ACH business.

And of coarse, we are still processing, providing fraud scrubbing and cust service for all of our gateway clients with their own merchant accounts...like Hustler, etc.

[MikeSmoke]

ken - thanks, will do.
and i have no doubt that jettis will continue to rock with the ACH business :-)

[robfantasy]

yea epoch is a great company, always great support! always looking out for their clients...

tech support is awesome