Castello Services?

[Bakunin]

Hello everyone,

I keep receiving repeated DMCA notices from Google regarding pages on my site that have no connection to the claims. The pages in question display an official Chaturbate affiliate banner. The claimant listed is “Castello Services,” which is supposedly acting on behalf of an OnlyFans/Chaturbate model.

The problem is that I can’t find any trace of “Castello Services” online: no website, no registration, no contact information. I’ve sent counter-notices every time, but there’s no way to contact them directly through a lawyer to get them to stop being a pain in the ass.

Until a few months ago, we’d just send counter-notices and move on, but lately Google hasn’t been responding after acknowledging receipt of the counter-notice. I’ve had dozens of pages waiting to be restored since March.

Has anyone else come across this name and/or know a way to contact them?

[LouiseLloyd]

Yup, these guys are absolute shit houses.

Apparently their service is all AI automated so no surprise really, no manual checking of notices.

They send new notices to countered/reinstated URLs and google treats them as a new legal claim. The biggest issue is that you are unlikely to receive a copyright infringement notification or email via google dashboard for URLs that have been disputed in the past and reinstated (or at least that is what I am seeing).

This is their website: https://castelloservices.com

[sarettah]

The problem is that I can’t find any trace of “Castello Services” online: no website, no registration, no contact information. I’ve sent counter-notices every time, but there’s no way to contact them directly through a lawyer to get them to stop being a pain in the ass.

This is their website: https://castelloservices.com

really??

[LouiseLloyd]

really??

Yes, dude …

[sarettah]

Yeah, I know

[TheLegacy]

Hello everyone,

I keep receiving repeated DMCA notices from Google regarding pages on my site that have no connection to the claims. The pages in question display an official Chaturbate affiliate banner. The claimant listed is “Castello Services,” which is supposedly acting on behalf of an OnlyFans/Chaturbate model.

The problem is that I can’t find any trace of “Castello Services” online: no website, no registration, no contact information. I’ve sent counter-notices every time, but there’s no way to contact them directly through a lawyer to get them to stop being a pain in the ass.

Until a few months ago, we’d just send counter-notices and move on, but lately Google hasn’t been responding after acknowledging receipt of the counter-notice. I’ve had dozens of pages waiting to be restored since March.

Has anyone else come across this name and/or know a way to contact them?

The claims are coming from automated copyright enforcement software (often dubbed "DMCA bots" or "copy-catchers") deployed by reputation management agencies. "Castello Services" is likely a shell entity or white-labeled enforcement agency hired by adult model management agencies or creators. These bots continuously crawl the web matching keywords, model names, and thumbnail image hashes against databases of leaked content.

If your Chaturbate affiliate banner or iframe dynamically pulls promotional thumbnail images, video previews, or text tags containing a performer's stage name, the automated bot flags the target URL as hosting stolen content. These agencies submit bulk CSV takedown notices directly to Google's API without human review. Because the Digital Millennium Copyright Act (DMCA) grants search engines "safe harbor" protection only if they act expeditiously upon receiving a complaint, Google's system automatically de-indexes the URLs without manually verifying whether the page actually hosts infringing content.

[TheLegacy]

Google is legally mandated to restore de-indexed material within 10 to 14 business days after forwarding a valid counter-notification, provided the original claimant does not file a federal court lawsuit. However, thousands of webmasters have faced months-long delays processing counter-notice If 14 business days have passed since Google acknowledged forwarding your counter-notification: Search the Lumen Database (lumendatabase.org) using your URL or "Castello Services" to locate the full text of the original notices, including any hidden agent email addresses or underlying rights-holder details that Google omitted in the Search Console snippet.

[Bakunin]

This is their website: https://castelloservices.com

Thanks, I'm a bigger idiot than I thought. I searched without even thinking to type in the agency's name dot com.

I suppose writing to tell them that I'm promoting the content legitimately would be a waste of time.

[Bakunin]

Google is legally mandated to restore de-indexed material within 10 to 14 business days after forwarding a valid counter-notification, provided the original claimant does not file a federal court lawsuit. However, thousands of webmasters have faced months-long delays processing counter-notice

I appreciate you taking the time to explain all this in detail. To confirm, I've had counter-notices sitting unanswered for months now, not just from Castello Services, but from others who behave even worse (pages flagged simply because they contain a word that vaguely resembles their client's OF username).

At first I thought I'd forgotten to file the counter-notices and resubmitted them, but Google replied with "We ask that you not send previously-submitted URLs in future notices."

We'll see.

[jscott]

Add Castello Services to the list with the rest of shitbags like DMCA Piracy Prevention (BranditScan) & Rulta OU.