iBill Operations Update

[MarkIBill]

We are currently experiencing intermittent network issues due to a denial of service attack. Our network security team is working with our ISP to resolve this issue in a timely manner.

You may notice intermittent issues with pay pages, CMI and email.

If you need assistance please call us at (800) 764-4266 or (954) 363-4949. We will do our best to assist you as we are also having difficulty accessing CMI.

[CCFool]

I wonder if this has anything to do with the Netbilling problems today....


http://gfyboard.com/showthread.php?s=&threadid=271646

[SomeCreep]

Thanks for letting us know

[Digipimp]

this won't affect your service being shitty though will it?

[Trax]

which means another day with less sales
surfers love timeouts

[Sosa]

Originally posted by Digipimp
this won't affect your service being shitty though will it?

[Nysus]

Originally posted by Trax
which means another day with less sales
surfers love timeouts

Yeah... though it's sadly not really in their control. I'm not sure how possible having two seperate NOC locations, not cost wise, but security of information and keeping speed there.

Cheers,
Matt

[Trax]

Originally posted by Nysus


Yeah... though it's sadly not really in their control. I'm not sure how possible having two seperate NOC locations, not cost wise, but security of information and keeping speed there.

Cheers,
Matt

correct
but honestly...
keeping their servers up is there business
making sales is mine

so i generally dont care how many servers and locations they need to do their jobs

[goBigtime]

Originally posted by Digipimp
this won't affect your service being shitty though will it?

lol damn.

Give them a break.. at least they are here letting people know.

Damned if you do, damned if you don't I guess.

[jennycards]

I am glad I moved most of my business to CCBill some time ago

[Observing]

Originally posted by Digipimp
this won't affect your service being shitty though will it?

It's funny cuz it's true

[MikeSmoke]

Originally posted by Digipimp
this won't affect your service being shitty though will it?

[Digipimp]

Originally posted by jennycards
I am glad I moved most of my business to CCBill some time ago

really because they pretty much suck ass too

[doober]

Originally posted by Digipimp


really because they pretty much suck ass too

so ibill and ccbill are shit, who would you recommend and why?

[Digipimp]

Originally posted by doober


so ibill and ccbill are shit, who would you recommend and why?

it seems the only one i've ever had nothing but good experiences with was jettis

[MarkIBill]

Quick update: We have been back to normal for the last several hours. Thanks for everyone's patience. Please contact us at [email protected] if you have any questions.

Originally posted by MarkIBill
We are currently experiencing intermittent network issues due to a denial of service attack. Our network security team is working with our ISP to resolve this issue in a timely manner.

You may notice intermittent issues with pay pages, CMI and email.

If you need assistance please call us at (800) 764-4266 or (954) 363-4949. We will do our best to assist you as we are also having difficulty accessing CMI.

[gwilkins]

Originally posted by goBigtime


lol damn.

Give them a break.. at least they are here letting people know.

Damned if you do, damned if you don't I guess.

[Rich]

Originally posted by Digipimp
this won't affect your service being shitty though will it?

[Rich]

Originally posted by doober


so ibill and ccbill are shit, who would you recommend and why?

epoch

[imageman]

Originally posted by Digipimp
this won't affect your service being shitty though will it?

Ha ha ha ha ha ha ha !!!! so fucking true.
Its 1 pm here in San Diego and they are down again ??

[jennycards]

Originally posted by Digipimp


really because they pretty much suck ass too

No, CCBill rocks.

[Basic_man]

Thanks for sharing.. !

[Lensman]

Originally posted by Digipimp
this won't affect your service being shitty though will it?

That's uncalled for.

[Ic3m4nZ]

Glad everything is fine now

[shakta]

Originally posted by MarkIBill
Quick update: We have been back to normal for the last several hours. Thanks for everyone's patience. Please contact us at [email protected] if you have any questions.

still down ....

[msg]

Originally posted by jennycards
I am glad I moved most of my business to CCBill some time ago

uhh they are/were down too.

[MarkIBill]

Shakta, everything should be back to normal by now. We were able to address most of the issues after a couple of hours yesterday. We had some international IPs that our ISPs were still blocking until this morning but transaction counts look to be back to normal as of this morning. Please feel free to contact me or [email protected] if you are having any issues.

[email protected]
888-237-1764 x4602
954-363-4602

Originally posted by shakta


still down ....

[tony286]

Originally posted by MarkIBill
Shakta, everything should be back to normal by now. We were able to address most of the issues after a couple of hours yesterday. We had some international IPs that our ISPs were still blocking until this morning but transaction counts look to be back to normal as of this morning. Please feel free to contact me or [email protected] if you are having any issues.

[email protected]
888-237-1764 x4602
954-363-4602

Thanks Mark for keeping us informed

[frankthetank]

They were alright with me, the only thing they could improve upon atleast when I was with them was their customer service. If I lived in the states and not in canada I would be with them today.

[Nysus]

Originally posted by Trax


correct
but honestly...
keeping their servers up is there business
making sales is mine

so i generally dont care how many servers and locations they need to do their jobs

Agreed, but if someone is targetting IBill, they likely will target all of IBill's servers no matter their location, so it's just a matter of having the right procedures to immediately deal with any possible situation.

Cheers,
Matt

[chowda]

all i gotta say, shave 1% processing and ur debt is clear.