Proper Tech Support Etiquette?

[Rictor]

When I sent a request to tech support via a e-mail ticket sytem and they reply back to me that it's been completed, should I reply with a thank you?

I usually don't because this creates another unneccessary ticket in the system and I figure reading and deleting this e-mail is a waste of time for them.

What do you think? Am I being rude? Should I send off a quick thank you after every tech support issue that is resolved?

[NelsonN]

Originally posted by Rictor

What do you think? Am I being rude?

Is this another April fools joke?

[senseidru]

Rictor this is a very valid issue, I'm glad you brought it up.

While it is nice to say "thank you", the tech support might not give a toss about it if they have hundreds of emails to check. I run CybeHost, sometimes people reply with "thanks etc.." and I think "that's nice they took the time to email me back, I will send them some cookies etc..".

Discuss...

[Roger]

Well sometimes it can help employees show there manager that the clients they deal with are satisfied.

[Phil21]

Don't worry, we understand.

It's your call, we always feel bad closing a "thank you ticket" w/o a reply, because it then kicks you an autoresponse saying the ticket has been completed.

So basically as far as us, we don't care either way. Whichever you prefer. Not saying thank you does not make us think you're being rude by any stretch of the imagination.

-Phil

[jimmyf]

I use 2 send a thank you, but quit doing so sometime ago.

[MrJackMeHoff]

[B40]

If it's just an email they're just going to look at and delete I don't bother sending it

[detoxed]

Originally posted by senseidru
Rictor this is a very valid issue, I'm glad you brought it up.

While it is nice to say "thank you", the tech support might not give a toss about it if they have hundreds of emails to check. I run CybeHost, sometimes people reply with "thanks etc.." and I think "that's nice they took the time to email me back, I will send them some cookies etc..".

Discuss...

I want some cookies

[SetTheWorldonFire]

you can take the time to thank them, they deserve it.

besides, they hope the ticket is just that anyway and not some stupid question

[Rictor]

Okay, cool. I deal with 5 of the bigger hosting companies right now and have tech support issues daily, so I thought it was a valid question.

I believe in being polite as long as it's not a time waster. :P

[senseidru]

Originally posted by detoxed


I want some cookies

what do you propose?

I've got a box next to me with your name on them

[DR_PHIL]

i too would like a cookie

[jimboc]

Remember to say thankyou at the end of the thread

[senseidru]

Originally posted by DR_PHIL
i too would like a cookie

Signup for a hosting plan, submit a support request, say thanks after it's resolved, I will send you some cookies!!

[mryellow]

Send them xmas cards with a personal touch instead....

-Ben

[Rictor]

Originally posted by mryellow
Send them xmas cards with a personal touch instead....

-Ben

What if I'm a Satanist?

[High Quality]

Don't be such a fag ric

[asuna]

isn't your monthly payment their thank you?

[Rictor]

Originally posted by High Quality
Don't be such a fag ric

Homophobe. How else can a gay man like myself behave?

[pornstar2pac]

Originally posted by Rictor
When I sent a request to tech support via a e-mail ticket sytem and they reply back to me that it's been completed, should I reply with a thank you?

I usually don't because this creates another unneccessary ticket in the system and I figure reading and deleting this e-mail is a waste of time for them.

What do you think? Am I being rude? Should I send off a quick thank you after every tech support issue that is resolved?

always be polite. saying thank you might be remembered someday when another problem arises and that one person who can help,knows your cool.

[RockDaddy]

I always say thank you because it's always me asking them to do some crazy off the wall shit that has nothing to do with their hosting and they do it. So I say thanks!!