Problem with a Mac pc, seeking advise

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  • jMP2
    Registered User
    • Aug 2003
    • 48
    #1

    Problem with a Mac pc, seeking advise

    Hey guys I have an issue with a customer, the problem is he can?t access our member?s area ?authentication fails?. He?s using a Mac OS X 10.3.2 and has also tried these browsers, Netscape 7.2, IE 5.2, and Safari 1.2 and none of them could access member?s area. The password works just fine for us. Have any of you come across this before?
    Any tips on how to resolve this problem?
    Thank you
    Tags: None
    • Shoehorn!
      Die With Your Boots On
      • Oct 2003
      • 22872
      #2
      Originally posted by jMP2
      Hey guys I have an issue with a customer, the problem is he can?t access our member?s area ?authentication fails?. He?s using a Mac OS X 10.3.2 and has also tried these browsers, Netscape 7.2, IE 5.2, and Safari 1.2 and none of them could access member?s area. The password works just fine for us. Have any of you come across this before?
      Any tips on how to resolve this problem?
      Thank you
      I am running 10.2.8 and everything works fine. Haven't had a problem like that before. It could have something to do with cookies though, might want to have him check if he has them disabled. No idea if that'll work or not, but it's worth a try.

        Comment

        • greentea
          Confirmed User
          • Mar 2002
          • 6580
          #3
          Originally posted by jMP2
          Hey guys I have an issue with a customer, the problem is he can?t access our member?s area ?authentication fails?. He?s using a Mac OS X 10.3.2 and has also tried these browsers, Netscape 7.2, IE 5.2, and Safari 1.2 and none of them could access member?s area. The password works just fine for us. Have any of you come across this before?
          Any tips on how to resolve this problem?
          Thank you

          Most likely he is typing his user name and password wrong.
          blunts

            Comment

            • Digipimp
              BP4L OT DL
              • Mar 2003
              • 13481
              #4
              It happens all the time depending on your authentication or especially if you're using some DRM. You can give me the login and pass and URL I can see if FireFox works but you never know.

                Comment

                • jMP2
                  Registered User
                  • Aug 2003
                  • 48
                  #5
                  Originally posted by greentea



                  Most likely he is typing his user name and password wrong.
                  According to the customer he?s been copying and pasting it, so should not be the problem unless he picking up a blank space on the end
                  Thanks

                    Comment

                    • SGS
                      Confirmed User
                      • Dec 2002
                      • 5176
                      #6
                      Its a cookie problem:

                      http://www.gsoconnect.com.au/MAC-COOKIES.html

                      We get loads of these every week but give him the link here and all will be well.
                      See sig...

                        Comment

                        • jMP2
                          Registered User
                          • Aug 2003
                          • 48
                          #7
                          Originally posted by SGS
                          Its a cookie problem:

                          http://www.gsoconnect.com.au/MAC-COOKIES.html

                          We get loads of these every week but give him the link here and all will be well.
                          Thanks for the link SGS

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