Jupiter Hosting!!!

[KATO]

YOUR CONTRACT SAID 99.99... UPTIME SECURITY!

This week i have now the 5th server downtime!

And not for 5 mins.
It times some hours before my server is online too.

Today I had send my last Email and ICQ before more than 2hours.

Nothing.

All day it is an other problem!

1) Willimas
2) not enougth RAM
3) Hardware Problems

My server monitor said this week a downtime for more than 10hours.

!!!


ICQ 219537969

[KRL]

10 Hours of downtime in a week?

Hmmmm I sure hope not. I just signed a contract with them.

[Mike-BP]

I've seen quite some posts lately about jupiterhosting downtime

[XxXotic]

downtime is bad, you should be with us

[Mutt]

this depresses me, i was going to set up a smallish account at Jupiter but here is another thread about their downtime.

[KATO]

Yes, and the support! I get no answer since 3 hours.

Simplecom(M3servers) <- it was the best support i know.
Each time you send a mail to simplecom, the guys send and answer whitin some minutes!

[KRL]

Originally posted by KATO
Yes, and the support! I get no answer since 3 hours.

Simplecom(M3servers) <- it was the best support i know.
Each time you send a mail to simplecom, the guys send and answer whitin some minutes!

Try e-mailing Poppy or Ray direct. I got mail back ok from them on a timely basis.

[DarkJedi]

thats some BAD news

[fuelcell]

Just small glitches from starting a new datacenter. These guys are GREAT! Terrific support and I know they're going to around a long time

[Ad3pt]

Originally posted by KATO
YOUR CONTRACT SAID 99.99... UPTIME SECURITY!

Did that contract say 99.99 network uptime or hardware uptime? big difference.

[reynold]

it sucks you have a contract - otherwise I would say check my sig ;-)

[rockbear]

Why you don't call them? Usually Ray, Ben and Pete are really fast to answer us. I don't understand why you have so much problem.

[DaLord]

I have moved my most important sites to www.varzi.net and it works really well for me.
Absolutely excellent support, fast installation of whatever you need and people who are webmasters themself.

[jas0n]

jebus, who signs contracts for hosting anymore?

[Big Ray]

Kato,

Not sure why you are coming to the boards with this. Yes, your server has had a hardware failure. Rather than spend the time to diagnose it (Bad RAM, Bad MB, Bad HD), my support team is completely replacing the server.

You were told this in ticket #1874 you opened 4 hours ago, and again in ticket #1869 you opened yesterday.

As a matter of fact, you specifically ASKED us to do this today in ticket 1874.

My team has been communicating to you via the support desk and you have responded. Where do you get that we are not responding to your needs?

If you wish us NOT to fix this today, please contact support and update either of those tickets with a specific date and time to replace your server.

Regards,

Ray

[Pete]

Originally posted by Big Ray
Kato,

Not sure why you are coming to the boards with this. Yes, your server has had a hardware failure. Rather than spend the time to diagnose it (Bad RAM, Bad MB, Bad HD), my support team is completely replacing the server.

You were told this in ticket #1874 you opened 4 hours ago, and again in ticket #1869 you opened yesterday.

As a matter of fact, you specifically ASKED us to do this today in ticket 1874.

My team has been communicating to you via the support desk and you have responded. Where do you get that we are not responding to your needs?

If you wish us NOT to fix this today, please contact support and update either of those tickets with a specific date and time to replace your server.

Regards,

Ray

Thats telling them Ray, I get nothing but the best support from jupiterhosting all the time.

[JFK]

Originally posted by Pete

Thats telling them Ray, I get nothing but the best support from jupiterhosting all the time.

Same here always courteous and prompt, as a matter of fact they went over and above, when we had problems transfering from our old provider

[RK]

KATO, does the contract state what you get if you don't get 99.99% uptime?