Candid Hosting Tech. Support

[cosis]

I call to report a major problem with my websites almost 3 hours ago at 4pm going up and down for several hours. I get two admin's working on the box immediately.... I am updated once or twice on the problem but never given a solution or an answer to WHAT THE PROBLEM IS.

The problem is still going on, what do they do? Both of the admin's leave and go home without updating me or fixing the problem!!

What the fuck is this about? I can't even talk to my salesperson because he left too. I been with this company over 2 years and this is how they treat a customer? This is fucking bullshit.

[liquidmoe]

If this is the first time you had this kind of experience you should call yourself lucky

[widget]

Man...get the hell off Candid if that's the kinda support they give you. Any host that doesn't offer 24/7 support isn't worth a shit. They should be taking much better care of long-time customers so they don't have to resort to posting horror stories on GFY. That sucks man...hope they fix you soon

[69pornlinks]

Originally posted by cosis


The problem is still going on, what do they do? Both of the admin's leave and go home without updating me or fixing the problem!!

That's some cold shit,they are basically saying 'fuck you'...i think you a new host

[adrenalinedef]

Candid has really been a shitty company. I'v been with them 4 months and the first month, I got support right away, day or night by the ICQ tech, I havent seen the ICQ tech on in 2 months. Everytime I email for help, it takes them 3 days to respond. My server has been downlaoding really SLOW and uploading really FAST since I got the machine. There is no need for it to download at 8k a second, they've changed NIC's, hub's, cords and everything and they still cant find the problem. And I never received any discount for my shitty service. It took me 20 minutes to download a 3 meg file when I first got my server, its gotten better though, it takes about 10 minutes now.

[CSM-101]

Originally posted by cosis
I call to report a major problem with my websites almost 3 hours ago at 4pm going up and down for several hours. I get two admin's working on the box immediately.... I am updated once or twice on the problem but never given a solution or an answer to WHAT THE PROBLEM IS.

The problem is still going on, what do they do? Both of the admin's leave and go home without updating me or fixing the problem!!

What the fuck is this about? I can't even talk to my salesperson because he left too. I been with this company over 2 years and this is how they treat a customer? This is fucking bullshit.

Cosis,

Whose yer rep?

Who was working on the box...?

I never go home...Im always here.

Give me a shout on ICQ...and Ill get it fixed asap

[PbG]

Wow 20 mins to download a 3meg file. Whats your connection 9600 baud lol.
I thought they had improved after the change in ownership . . .

[TurboAngel]

Why anyone is with Candid is beyond me!

[Paul P]

i agree that the support is awful and that when there is downtime there is rarely a reason given.
i had to look in to things myself for around 3 days flat out to find processes running un necessarily, and to find what was using up all the servers resources.
although on occassion i have had very fast response when the icq support was online. but havent seen it online for months now

[Turboface]

WebAir

[cosis]

Originally posted by cosis
I call to report a major problem with my websites almost 3 hours ago at 4pm going up and down for several hours. I get two admin's working on the box immediately.... I am updated once or twice on the problem but never given a solution or an answer to WHAT THE PROBLEM IS.

The problem is still going on, what do they do? Both of the admin's leave and go home without updating me or fixing the problem!!

What the fuck is this about? I can't even talk to my salesperson because he left too. I been with this company over 2 years and this is how they treat a customer? This is fucking bullshit.

Well now I got a big crew working on it

[PornPope]

cosis

if you need to change hosts ICQ me 307173531
and let me know what you need

Porn Pope
sunriseadult.com

[Neriah Davis]

Candid's been real good to us. There have been no problems as of late (knock wood) and it looks like all it takes is a quick post on GFY and your problem will be fixed!

[webair]

Originally posted by PornPope
cosis

if you need to change hosts ICQ me 307173531
and let me know what you need

Porn Pope
sunriseadult.com

shit like this should be black listed...

no one asked for another host bro...candid is a good company, when you get to this level your in a completely different ball park, a park that YOU have NEVER played in.

ahhhh i feel much better now

[Candidhosting]

Problem was fixed after some time. Hardware issues are hard to diagnose occasionally. The server never went down just a hiccup every or two hour and drop a meg in usage then come right back up...When his rep was unavailable... me. Xp took a shit on my home PC and had to be reinstalled. No one ever quit working just i was a ghost for about an hour...

Cosis thanks for your patience

[cosis]

Originally posted by Candidhosting
Problem was fixed after some time. Hardware issues are hard to diagnose occasionally. The server never went down just a hiccup every or two hour and drop a meg in usage then come right back up...When his rep was unavailable... me. Xp took a shit on my home PC and had to be reinstalled. No one ever quit working just i was a ghost for about an hour...

Cosis thanks for your patience

Thanks for fixing it, I jumped the gun a bit.......

[reynold]

old

[com]

They aren't renouned for being awesome, for much of anything.

Quoted from BitchX.org:

09/26/03 - General News.
Due to security violations and lack of professional ethics, any users which have sites hosted with Neutelligent aka Candidhosting.com have been blocked from the primary BitchX.Org sites and resources. This comes after a former employee of Neutelligent, had passwords unethically sniffed and then used on several machines, one of which is the primary site for BitchX.Org.
This activity had been reported to Neutelligent but was ignored by their staff after logs and documentation was presented. It is suspected that they have ignored and blocked any mail which could have notified them of the activities of their employes. These illegal activities will be posted in a thread on BitchX Announce on the forums website. Users with hosting at Neutelligent are advised to seek service elsewhere if you wish to insure your passwords and other data are protected from such illegal and immoral use.

Any person wishing to have a listing of the IP blocks used by Neutelligent should check the forums as there will be a post presenting all information regarding this incident and the IP blocks which have been blocked by Icelab and RELI Networks.

[email protected]

[plexer]

Good for me too....