Customer Email support software?

[cheekycherry]

I need some kind of software that will let multiple employees answer email questions from my customers. It needs to have one click answering for many of the frequently asked questions we get. It also needs to support more than 1 product/website.

So for example, customer requests a refund via email, employee sees it is a refund request and clicks button 6 which automatically replies with details of how to receive a refund.

Any software do this? Any recommendations?

[greentea]

http://ambercat.com/index.htm

[cheekycherry]

Thanks Greentea, I'll take a look!

[Chris]

http://php.resourceindex.com/Complet...tomer_Support/

[greentea]

Originally posted by cheekycherry
Thanks Greentea, I'll take a look!

no probs

That one is a bit pricey, do a search on google for some cheaper ones.

[LuSiD]

I personally recommend OSTicket written in PHP. Nice software, easy to use and setup. The hardest part about it is configuring it to work with sendmail or qmail automatically, but it also allows for POP3 email checking. It's decent and free. You can find it on Hotscripts somewhere I'm sure.

[j3ff]

http://www.bestpractical.com/rt/
been using that a while ago. pretty good ticket system.

[cheekycherry]

Thanks guys for your help... I'm sure I'll find one that suits now

[teenjump]

whatever you do - do NOT use supportclient.com

[LuSiD]

Originally posted by j3ff
http://www.bestpractical.com/rt/
been using that a while ago. pretty good ticket system.

I'll second that. RT is good stuff too. It really depends on what you want.

Goodluck to you.