Hosting Client Concern

[Nysus]

Hey, I think my trust of people has been extended too far initially
with a hosting client. The client has used a large amount of band-
width and is on a constant climb. They did send me a money order
initially, so I felt reassured they were trustworthy. The client
has supposedly sent two more checks, and the first one must have
gotten lost in transit and I won't know if it will arrive until
tomorrow. I don't know what to do at this point. Some personal
situations are why I have neglected this issue until now, which
I'm afraid I will pay for. If anyone has any suggestions I would
greatly appreciate them. Thank you.

Cheers

[RK]

I take it you have not been in the hosting business for long.

You should have other quicker payment methods available (credit cards, paypal, wire transfer, bank transfer, WU etc). Another thing you could do in ask them to scan a copy of the check and email it to you.

You can cap your client's connection and that will help minimize your losses if they don't pay and not make them as angry (if they did send the money) as they would be if you just turned off their web site/server(s).
You can also ask them to use less bandwidth and explain the situation and your concerns to them, if they really sent the money then they will try to work it out.

There are many more things that can be done in situations like this and to prevent situations like this, it all depends on how well you know your client and how confident you are that they really paid.

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[Nysus]

Hey RK, no I haven't been in it for long. This individual preferred to pay with check/money order. Scanning a copy of a check is a good idea and will ask that in future, although it does require person to have a scanner. Capping the connection would have been smart thing initially to do, and I will be doing that tomorrow if I haven't received any check in the mail (the time the client said, it would have to of arrived by Monday or it wasn't sent). I have brought up my concerns to a smaller degree with the client, although I think I have to bring it up again.

Thank you very much for your suggestions RK.

Cheers

[whoreans]

threaten them about taking legal action if funds are not to be received by blah blah blah.

[RK]

Originally posted by Nysus:
The client has used a large amount of bandwidth and is on a constant climb.
I'm afraid I will pay for.

Scanning a copy of a check is a good idea and will ask that in future, although it does require person to have a scanner.

Well, if they do not have a scanner and can not afford to go to an office supplies store to get it scanned for a few dollars then the chances they'll pay for a "large amount of bandwidth" are low.

good luck and maybe start looking for a good collections agency



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[Nysus]

Legal action is one way and so is a collection agency. I could just be over-worrying, just don't know.

And thanks again.

[Jamie]

That sucks Nysus.
I would definitely cap them until you realize some money from them. Minimize your loss as much as possible until you can straighten things out.

Worse case scenario, shut down the site/server.

[Keev]

For services like that Money Order / Cashiers Check as a form of payment is not an option unles you are on terms of prepayment then when you run out the cord is yanked on his account or its froze!

I would make it cashiers check if ya want but a credit card must be on file! Just like anyone would do at a bar / resteruant / ebay for the auctions. They dont charge it but if you do buy something they already have it.

[corvette]

You could switch to prepayment, make them pay in advance...